Operating Instructions Digital Cordless Phone Model No. KX-TG2711E KX-TG2712E KX-TG2713E Digital Cordless Answering System Model No. KX-TG2721E KX-TG2722E KX-TG2723E KX-TG2724E Model shown is KX-TG2711. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.net/pcc/tel/q TG27xxE(en)_0801_ver110.
Table of Contents Introduction Voice Mail Service Model composition .......................................3 Accessory information ..................................4 General information ......................................6 Voice mail service ......................................31 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................8 Other information ....
Introduction Model composition Base unit Handset Part No. Part No. KX-TG2711 KX-TG2711 KX-TGA277 1 KX-TG2712 KX-TG2711 KX-TGA277 2 KX-TG2713 KX-TG2711 KX-TGA277 3 KX-TG2721 KX-TG2721 KX-TGA277 1 KX-TG2722 KX-TG2721 KX-TGA277 2 KX-TG2723 KX-TG2721 KX-TGA277 3 KX-TG2724 KX-TG2721 KX-TGA277 4 Series Model No.
Introduction Accessory information Supplied accessories No. Accessory item/ Part number Quantity KX-TG2711 KX-TG2721 KX-TG2712 KX-TG2722 KX-TG2713 KX-TG2723 KX-TG2724 A AC adaptor/ PNLV226EZ 1 2 3 4 B Telephone line cord/ PNJA1113Y (Black/ forU.K.) or PNJA1037Z (Transparence/for U.K.) 1 1 1 1 C Rechargeable batteries*1 2 4 6 8 D Handset cover*2 1 2 3 4 E Charger*3 – 1 2 3 *1 *2 *3 See page 4 for replacement battery information.
Introduction Sales and support information Customer Communications Centre R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.uk Direct Sales at Panasonic U.K. R Order accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am 5:30pm (Excluding public holidays).
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information – the handset batteries need recharging or have failed. – there is a power failure. batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries.
Important Information than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Other information products and batteries should not be mixed with general household waste.
Important Information R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) R Power source: 220–240 V AC, 50/60 Hz R Power consumption: Base unit*1: Standby: Approx. 0.52 W Maximum: Approx. 2.7 W Base unit*2: Standby: Approx. 0.54 W Maximum: Approx. 2.7 W Charger: Standby: Approx. 0.1 W Maximum: Approx. 1.
Getting Started Battery installation Setting up Connections R Use only the supplied Panasonic AC adaptor PNLV226E. R When mounting the unit on a wall, see page 40. R USE ONLY Ni-MH batteries AAA (R03) size. R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ). n Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hook To power outlet Use only the supplied telephone line cord.
Getting Started Note when setting up Battery level Icon Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. Battery level High Medium Low Needs charging.
Getting Started Controls – Handset – – – Charge contacts Navigator key MDN, MCN, MFN, or MEN: Scroll through various lists and items. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. MFN ( : Caller list): View the caller list. MEN (T: Redial): View the redial list.
Getting Started M N/M N (Repeat/Skip) MnN (Stop) M N (Locator) M N (Answer on) Answer on indicator Display Meaning Handset is accessing base unit (intercom*1, paging, changing base unit settings, etc.). Power off The base unit transmission power is set to “Low”. (page 15) Battery level Alarm is on. (page 22) Privacy mode is on.*1 (page 21) New voice mail message received.
Getting Started times a MbN: Select your desired NaM N language. a M R Activating one touch eco mode reduces the range of the base unit in standby mode. R If you set the repeater mode to “On” (page 22), one touch eco mode is cancelled. Date and time 1 2 3 4 M 5 Enter the current hour and minute. Example: 9:30 09 30 R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 6 M N MbN: “Handset Setup” a M N MbN: “Set Date & Time” a M N Enter the current date, month, and year.
Making/Answering Calls When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 18). Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 Lift the handset and dial the phone number. N. R To correct a digit, press M 2 3 M N N or When you finish talking, press M place the handset on the base unit or charger. 1 2 0aM N Dial the phone number.
Making/Answering Calls Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing N. M Useful features during a call Hold This feature allows you to put an outside call on hold. 1 2 3 Press M N during an outside call. MbN: “Hold” a M N To release hold, press M N. R Another handset user can take the call by pressing M N.
Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers. Adding entries 1 2 3 M N N Enter the party’s name (16 characters N max.). a M R You can change the character entry N (page 33). mode by pressing M 4 Enter the party’s phone number (24 digits N max.). a M 5 N MbN: “Save” a M R To add other entries, repeat from step 3. 6 M N Scrolling through all entries 3 M 2 18 N 1 Find the desired entry (page 18).
Phonebook 3 Enter the handset number you wish to send the phonebook entry to. R When an entry has been copied, “Completed” is displayed. R To continue copying another entry: N a MbN: MbN: “Yes” a M Select the desired entry. a M 4 M N N Copying all entries 1 2 3 M 4 M NaM N MbN: “Copy All” a M N Enter the handset number you wish to send the phonebook entry to. R When all entries have been copied, “Completed” is displayed. N Helpline Tel. No.: U.K.
Programming Programmable settings You can customise the unit by programming the following features using the handset. Scrolling through the display menus 1 2 3 4 M N Press MCN or MDN to select the desired main menu. a M N Press MCN or MDN to select the desired item in sub-menu 1. a M R In some cases, you may need to select from sub-menu 2. a M N N N Press MCN or MDN to select the desired setting. a M R This step may vary depending on the feature being programmed. R To exit the operation, press M N.
Programming Main menu Sub-menu 1 Ph.Book Setup (Ph.Book: phonebook) New Entry – 18 Copy All*3 – 19 Set Date & Time*2 – 15 Alarm – 22 Handset Setup Ringer Setup Display Setup Base Unit Setup*2 *1 *2 *3 *4 *5 *6 Sub-menu 2 Ringer Volume 16 Ringtone*4, *5 – Select Language 14 Contrast – Register H.set (H.
Programming *7 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. *8 If you do not want the unit to ring before the caller information is received, set to “Off”. (Caller ID subscribers only) You can only remove the first ring if the unit rings two times or more by default, which depends on your service provider/telephone company. *9 The recall/flash time depends on your telephone exchange or host PBX.
Programming This is normal and the handset can be used once stops flashing. Registering the DECT repeater (KX-A405) to the base unit Note: R Please use a repeater that has not yet been registered to another unit. If the repeater is registered to another unit, deregister it first, referring to the Installation Guide for the DECT repeater. 1 Base unit: Proceed with the operation for your model. n KX-TG2711 series: page 3 Press and hold for M N about 5 seconds.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Phonebook name display When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is displayed and logged in the caller list.
Caller ID Service Erasing caller information 1 2 MFN ( ) 3 MbN: “Erase” or “Erase All” a N M 4 MbN: “Yes” a M MbN: Select the desired entry. a N M NaM N Storing caller information to the phonebook 1 2 3 4 MFN ( ) MbN: Select the desired entry. a N M MbN: “Add Phonebook” a M N To store the name, continue from step 3, “Adding entries”, page 18. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG27xxE(en)_0801_ver110.
Answering System Answering system Available for: KX-TG2721 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 30). Important: R Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time.
Answering System Recording your greeting message 1 2 3 4 5 6 7 8 M N MbN: “Answer System” a M MbN: “Greeting” a M N N N MbN: “Start REC” a M MbN: “Yes” a M N After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). Press M M N to stop recording.
Answering System Listening to messages using the handset When new messages have been recorded, “Messages” is displayed on the handset with the total number of new messages. 1 2 3 MbN: “Answer System” a M 4 When finished, press M N M N MbN: Select “Play New Msg.” or “Play N All Msg.”. a M N. Note: R To switch to the receiver, press M N.
Answering System Remote access code A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely. Important: R In order to operate the answering system remotely, you must first set a remote access code. 1 2 3 4 5 6 Note: R If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call.
Answering System 3 telephone company to deactivate your voice mail service. If your service provider/telephone company cannot do this: – Set this unit’s “Number of Rings” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/ telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/ telephone company before changing this setting.
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
Intercom/Locator Intercom Transferring calls, conference calls Available for: KX-TG2712/KX-TG2713/KX-TG2722/ KX-TG2723/KX-TG2724 Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press M N, then press M N.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 33). – Press MFN or MEN to move the cursor left or right. – Press dial keys to enter characters and numbers. N to erase the character or number highlighted by the cursor. Press and hold – Press M N to erase all characters or numbers.
Useful Information Extended 1 character table ( ) R The following are used for both uppercase and lowercase: Extended 2 character table ( ) R The following are used for both uppercase and lowercase: Cyrillic character table ( 34 ) Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG27xxE(en)_0801_ver110.
Useful Information Error messages Display message Cause/solution Error R Recording was too short. Try again. Failed R Phonebook copy failed (page 18). Confirm the other handset (the receiver) is in standby mode and try again. Incomplete R The receiver’s phonebook memory is full. Erase the unwanted phonebook entries from the other handset (the receiver) and try again. Memory Full R The phonebook memory is full. Erase unwanted entries (page 18). Messages Full R Message memory is full.
Useful Information Problem Cause/solution I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. R The base unit’s AC adaptor or telephone line cord is not connected. Check the connections. R Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired.
Useful Information Making/answering calls, intercom Problem Cause/solution R The handset is too far from the base unit. Move closer. R The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. R The handset is not registered to the base unit. Register it (page 38). R Activating one touch eco mode reduces the range of the base unit in standby mode. If required, turn eco mode off (page 15). is flashing. Noise is heard, sound cuts in and out.
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 26). R The message memory is full. Erase unwanted messages (page 27). R The recording time is set to “Greeting Only”. Change the setting (page 30). R If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone.
Useful Information 5 R The next step must be completed within 90 seconds. Handset: Wait until “Enter Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). N aM R If you forget your PIN, see page 36. stops flashing. R When the handset has been registered successfully, Deregistering a handset 1 2 3 4 5 6 M N MbN: “Base Unit Setup” a M N 335 a M N R All handsets registered to the base unit are displayed. Enter the desired handset number you want to cancel.
Useful Information Wall mounting Note: R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. R Drive the screws (not supplied) into the wall. n Base unit n Charger 25 mm 50 mm Screws Screws Hooks Hook Space (6 mm) Longer than 20 mm 40 Longer than 20 mm Space (5 mm) Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG27xxE(en)_0801_ver110.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H I K M P R Alarm: 22 Answering calls: 16 Answering system: 26 Call screening: 26 Erasing messages: 27, 28, 29 Greeting message: 26 Greeting only: 30 Listening to messages: 27, 28, 29 Number of rings: 30 Recording time: 30 Remote access code: 29 Remote operation: 28 Turning on/off: 26, 28, 29 Auto talk: 16, 21 Battery: 11, 12 Call share: 17 Call waiting: 17 Call Waiting Caller ID: 17 Caller ID service: 24 Caller list: 24 Caller list edit: 24 Character entry: 33 Conference cal
Notes 43 TG27xxE(en)_0801_ver110.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.