TG30xx.book Page 1 Thursday, December 7, 2006 12:22 PM Operating Instructions 2.4 GHz Expandable Digital Cordless Phone Model No. KX-TG3021 2.4 GHz Expandable Digital Cordless Answering System Model No. KX-TG3031 Model No. KX-TG3032 with 2 Handsets with 3 Handsets Model No. KX-TG3033 2.4 GHz Digital Cordless Answering System with 4 Handsets Model No. KX-TG3034 Model shown is KX-TG3021. This unit is compatible with Caller ID.
TG30xx.book Page 2 Thursday, December 7, 2006 12:22 PM Table of Contents Introduction Product information . . . . . . . . . . . . . . Accessory information . . . . . . . . . . . . Important safety instructions . . . . . . . For best performance . . . . . . . . . . . . 3 4 6 8 Preparation Setting up the base unit. . . . . . . . . . . 9 Setting up the handset . . . . . . . . . . . 9 Controls . . . . . . . . . . . . . . . . . . . . . . 12 Display. . . . . . . . . . . . . . . . . . . . . . .
TG30xx.book Page 3 Thursday, December 7, 2006 12:22 PM Introduction Product information Thank you for purchasing a Panasonic cordless telephone. These operating instructions can be used for the following models: KX-TG3021 KX-TG3031 KX-TG3032 KX-TG3033 KX-TG3034 Notable feature differences among the following models Model no.
TG30xx.book Page 4 Thursday, December 7, 2006 12:22 PM Introduction Special feature N Handset voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 17). Accessory information Included accessories Quantity No.
TG30xx.book Page 5 Thursday, December 7, 2006 12:22 PM Introduction Additional/replacement accessories Accessory item Order number Rechargeable nickel metal hydride (Ni-MH) battery HHR-P107 Accessory handset with charger KX-TGA300 Headset KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA92, KX-TCA93, KX-TCA94, or KX-TCA95 T-adaptor KX-J66 Expanding your phone system You can expand the phone system by registering optional handsets to a single base unit.
TG30xx.book Page 6 Thursday, December 7, 2006 12:22 PM Introduction Important safety instructions When using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read all instructions carefully. 2. Follow all warnings and instructions marked on the product. 3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning. 4.
TG30xx.book Page 7 Thursday, December 7, 2006 12:22 PM Introduction WARNING: L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture. L Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211PANA (1-800-211-7262).
TG30xx.book Page 8 Thursday, December 7, 2006 12:22 PM Introduction For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noisefree communications, place your base unit: – at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.
TG30xx.book Page 9 Thursday, December 7, 2006 12:22 PM Preparation Setting up the base unit Connecting the AC adaptor and telephone line cord Connect the telephone line cord until it clicks into the base unit and telephone line jack (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV203.
TG30xx.book Page 10 Thursday, December 7, 2006 12:22 PM Preparation Battery installation/ replacement Battery charge 1 Press the notch of the handset cover firmly, and slide it in the direction of the arrow. L If necessary, remove the old battery. Place the handset on the base unit or charger for 7 hours before initial use. L While charging, “Charging” is displayed and the charge indicator on the handset lights. When the battery is fully charged, “Charge completed” is displayed.
TG30xx.book Page 11 Thursday, December 7, 2006 12:22 PM Preparation Note: L If you want to use the handset immediately, charge the battery for at least 15 minutes. L To ensure that the battery charges properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity.
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TG30xx.book Page 13 Thursday, December 7, 2006 12:22 PM Preparation Handset K L M A B C D E F G H I Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}. Adjusting audio volume Press {^} or {V} repeatedly while talking. N O {^} B {<} P Q R {>} {V} Using the soft keys The handset features 2 soft keys.
TG30xx.book Page 14 Thursday, December 7, 2006 12:22 PM Preparation Setting the unit before use Important: L To program features by scrolling through the display menus, see page 22. Display language You can select either “English” or “Español” as the display language. The default setting is “English”. 1 KX-TG3021 {MENU} i {0}{8} KX-TG3031/KX-TG3032/KXTG3033/KX-TG3034 {MENU} i {0}{8}{1} 2 {V}/{^}: Select the desired setting. 3 Press the right soft key to save.
TG30xx.book Page 15 Thursday, December 7, 2006 12:22 PM Making/Answering Calls Making calls 1 Dial the phone number. L To correct a digit, press {Clear}. 2 Press {C} or {Call}. 3 When you finish talking, press {OFF} or place the handset on the base unit or charger. Note: L “Line in use” is displayed when someone is talking on the handset or another phone. Using the speakerphone 1 Dial the phone number, and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {OFF}.
TG30xx.book Page 16 Thursday, December 7, 2006 12:22 PM Making/Answering Calls Auto talk This feature allows you to answer a call by simply lifting the handset off the base unit or charger. You do not need to press {C}. To activate this feature, see page 24. Temporary ringer off While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}.
TG30xx.book Page 17 Thursday, December 7, 2006 12:22 PM Making/Answering Calls Temporary tone dialing (for rotary/pulse service users) You can temporarily switch the dialing mode to tone when you need to access touch tone services (for example, answering services, telephone banking services, etc.). Press {*} (TONE) before entering access numbers which require tone dialing. Handset clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference.
TG30xx.book Page 18 Thursday, December 7, 2006 12:22 PM Phonebook Editing/correcting a mistake Press {<} or {>} to move the cursor to the character or number you want to erase, then press {Clear}. Enter the appropriate character or number. L Press and hold {Clear} to erase all characters or numbers. Handset phonebook You can add up to 50 items to the handset phonebook and search for phonebook items by name.
TG30xx.book Page 19 Thursday, December 7, 2006 12:22 PM Phonebook Editing items in the phonebook 1 Find the desired item (page 18). i {Edit} 2 Edit the name if necessary (see the character table, page 18). i {Next} 3 Edit the phone number if necessary. i {Next} i {Save} i {OFF} Erasing items in the phonebook 1 Find the desired item (page 18). 2 {Erase} i {Yes} i {OFF} Chain dial This feature allows you to dial phone numbers in the handset phonebook while you are on a call.
TG30xx.book Page 20 Thursday, December 7, 2006 12:22 PM Caller ID Service Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service of your telephone service provider. Caller ID features When an outside call is being received, the calling party’s name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list by the most recent call to the oldest.
TG30xx.book Page 21 Thursday, December 7, 2006 12:22 PM Caller ID Service 3 Press {Edit} repeatedly until the phone number is shown in the desired format. 1 Local phone number Example: 321-5555 2 Area code – Local phone number Example: 555-321-5555 3 1 – Area code – Local phone number Example: 1-555-321-5555 4 {C} Caller ID number auto edit feature Once you call back an edited number, the unit will remember the Area Code and Format of the Edited Number.
TG30xx.book Page 22 Thursday, December 7, 2006 12:22 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 22) – using the direct commands (page 24) L Mainly the direct command method is used in these operating instructions. Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired menu.
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TG30xx.book Page 24 Thursday, December 7, 2006 12:22 PM Programming Programming using the direct commands 1 {MENU} 2 Enter the desired feature code. 3 Enter the desired setting code. i {Save} L This step may vary depending on the feature being programmed. 4 {OFF} Note: L In the following table, < > indicates the default setting. L If you make a mistake or enter the wrong code, press {OFF}, then start again from step 1.
TG30xx.book Page 25 Thursday, December 7, 2006 12:22 PM Programming Feature Feature code Setting code System setting*1 Page Set flash time*5 {0}{5}{2} {1}: <700ms> {2}: 600ms {3}: 400ms {4}: 300ms {5}: 250ms {6}: 110ms {7}: 100ms {8}: 90ms r 16 Set line mode*6 {0}{5}{3} {1}: A {2}: r – Store VM access# {0}{7}{1} – r 33 Time adjustment*7 (Caller ID subscribers only) {4}{2} {1}: {0}: Manual r – V.M.
TG30xx.book Page 26 Thursday, December 7, 2006 12:22 PM Programming Feature Feature code Setting code Voice prompt (Change language) {0}{8}{2} {1}: {2}: Español System setting*1 Page r 14 *1 If “System setting” column is checked, you do not need to program the same item using another handset. *2 If you subscribe to Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature.
TG30xx.book Page 27 Thursday, December 7, 2006 12:22 PM Answering System Answering system Available model: KX-TG3031/KX-TG3032/ KX-TG3033/KX-TG3034 This unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. Important: L Only 1 person can access the answering system at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly set (page 14).
TG30xx.book Page 28 Thursday, December 7, 2006 12:22 PM Answering System Greeting message When the unit answers a call, callers are greeted by a greeting message. You can record your own greeting message or use a prerecorded greeting message. Recording your greeting message You can record your own greeting message (max. 2 minutes). If you do not record a greeting message, a prerecorded greeting message is used. 1 {GREETING REC} 2 Within 10 seconds, press {GREETING REC} again.
TG30xx.book Page 29 Thursday, December 7, 2006 12:22 PM Answering System Listening to messages using the handset When new messages have been recorded: – “New message” is displayed. – The message indicator on the handset flashes slowly if the message alert feature is turned on (page 32). 1 {MENU} 2 {V}/{^}: “Message play” i {Select} L The handset plays new messages. L When you have no new messages, the handset plays back all messages. 3 When finished, press {OFF}.
TG30xx.book Page 30 Thursday, December 7, 2006 12:22 PM Answering System Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Important: L In order to operate the answering system remotely, you must first set a remote code (page 31). This code must be entered each time you operate the answering system remotely.
TG30xx.book Page 31 Thursday, December 7, 2006 12:22 PM Answering System Key Remote command {*}{4} Erase message currently playing {*}{5} Erase all messages *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 For English voice guidance only L To resume operation, enter a remote command within 15 seconds, or the voice guidance starts.
TG30xx.book Page 32 Thursday, December 7, 2006 12:22 PM Answering System provider rather than the unit’s answering system, turn off the answering system (page 27). L To use this unit’s answering system rather than the Voice Mail service provided by your telephone service provider, please contact your telephone service provider to deactivate your Voice Mail service.
TG30xx.book Page 33 Thursday, December 7, 2006 12:22 PM Voice Mail Service Example: Using Voice Mail service Voice Mail is an automatic answering service offered by your telephone service provider. After you subscribe to this service, the telephone service provider’s Voice Mail system will answer calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by the telephone service provider, not your telephone.
TG30xx.book Page 34 Thursday, December 7, 2006 12:22 PM Voice Mail Service Listening to Voice Mail messages The unit lets you know that you have new Voice Mail messages in the following ways: – “New Voice Mail” is displayed on the handset. – The message indicator on the handset flashes slowly if message alert feature is turned on (page 34). 1 Press {C}, then press {VM} within 15 seconds. OR {MENU} i{V}/{^}: “V.M. access” i {Select} L The speakerphone turns on. 2 Follow the prerecorded instructions.
TG30xx.book Page 35 Thursday, December 7, 2006 12:22 PM Multi-unit Operation Intercom Intercom calls can be made: – between handsets – between the handset and base unit (KX-TG3031/KX-TG3032/KXTG3033/KX-TG3034) Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press {OFF}, then press {C}. L When paging a unit for an intercom call, the paged unit beeps for 1 minute. Answering an intercom call Handset 1 Press {C} or {s} to answer the page.
TG30xx.book Page 36 Thursday, December 7, 2006 12:22 PM Multi-unit Operation Transferring calls between handsets, conference calls Outside calls can be transferred between 2 handsets. 2 handsets can have a conference call with an outside party. 1 During an outside call, press {INTERCOM} to put the call on hold. 2 {V}/{^}: Select the desired unit. i {Transfer} 3 Wait for the paged party to answer. L If the paged party does not answer, press {C} to return to the outside call.
TG30xx.book Page 37 Thursday, December 7, 2006 12:22 PM Useful Information 3 Tuck the telephone line cord inside Wall mounting Base unit 1 Insert the hooks on the wall mounting adaptor into the holes 1 and 2 on the base unit. 2 1 1 2 the wall mounting adaptor and connect the cord.
TG30xx.book Page 38 Thursday, December 7, 2006 12:22 PM Useful Information To remove the wall mounting adaptor While pushing down the lever (A), remove the adaptor (B). A Headset (optional) Connecting a headset to the handset allows hands-free phone conversations. We recommend using the Panasonic headset noted on page 5. B Charger Available model: KX-TG3032/KX-TG3033/ KX-TG3034 1 Drive the screws (not included) into the wall. L Headset shown is KX-TCA86.
TG30xx.book Page 39 Thursday, December 7, 2006 12:22 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution All handsets are registered. L 4 handsets have already been registered to the base unit. A previously deregistered handset number may still be retained in the base unit. To register an additional handset, erase the unnecessary handset number (page 36). Busy L The called unit is in use.
TG30xx.book Page 40 Thursday, December 7, 2006 12:22 PM Useful Information Display message Cause/solution System is busy. Please try again later. L Other units are in use and the system is busy. Try again later. L Another user is listening to messages. Try again later.*1 L The handset’s registration may have been canceled. Re-register the handset (page 36). Store VM access# L You have not stored the Voice Mail access number. Store the number (page 33).
TG30xx.book Page 41 Thursday, December 7, 2006 12:22 PM Useful Information Troubleshooting General use Problem Cause/solution The unit does not work. L Make sure the battery is installed correctly and fully charged (page 10). L Check the connections (page 9). L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset has not been registered to the base unit. Register the handset (page 36). I cannot hear a dial tone.
TG30xx.book Page 42 Thursday, December 7, 2006 12:22 PM Useful Information Programmable settings Problem Cause/solution I cannot program items. L Programming is not possible while either the base unit or another handset is being used. Try again later. I cannot set the alarm. L In order to set the alarm, you must first set the date and time (page 14). L The handset has lost the communication with the base unit. Move closer to the base unit, and try again. While programming, the handset starts to ring.
TG30xx.book Page 43 Thursday, December 7, 2006 12:22 PM Useful Information Making/answering calls, intercom Problem Cause/solution Static is heard, sound cuts in and out. Interference from other electrical units. L Move the handset and base unit away from other electrical appliances. L Move closer to the base unit. L Turn on the clarity booster feature (page 17).
TG30xx.book Page 44 Thursday, December 7, 2006 12:22 PM Useful Information Caller ID Problem Cause/solution The handset does not display the caller’s name and/or phone number. L You have not subscribed to Caller ID service. Contact your telephone service provider to subscribe. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, disconnect the unit from the equipment and plug the unit directly into the wall jack.
TG30xx.book Page 45 Thursday, December 7, 2006 12:22 PM Useful Information Answering system (KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034) Problem Cause/solution I cannot listen to messages from a remote location. L A touch tone phone is required for remote operation. L Enter the remote code correctly (page 31). L The answering system is off. Turn it on (page 31). The unit does not record new messages. L The answering system is off. Turn it on (page 27, 31). L The message memory is full.
TG30xx.book Page 46 Thursday, December 7, 2006 12:22 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No ............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG30xx.book Page 47 Thursday, December 7, 2006 12:22 PM Useful Information about what will disable alarm equipment, consult your telephone company or a qualified installer. This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy.
TG30xx.book Page 48 Thursday, December 7, 2006 12:22 PM Useful Information interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Notice FCC RF Exposure Warning: L This product complies with FCC radiation exposure limits set forth for an uncontrolled environment.
TG30xx.book Page 49 Thursday, December 7, 2006 12:22 PM Useful Information Specifications General Operating environment 5 °C – 40 °C (41 °F – 104 °F) Frequency 2.4 GHz – 2.48 GHz Base unit Dimensions Approx. height 95 mm × width 116 mm × depth 143 mm (3 3/4 inches × 4 9/16 inches × 5 5/8 inches) Mass (Weight) KX-TG3021 Approx. 210 g (0.46 lb.) KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034 Approx. 250 g (0.55 lb.) Power consumption Standby: Approx. 1.4 W Maximum: Approx. 4.
TG30xx.book Page 50 Thursday, December 7, 2006 12:22 PM Useful Information Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
TG30xx.book Page 51 Thursday, December 7, 2006 12:22 PM Useful Information Warranty PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.
TG30xx.book Page 52 Thursday, December 7, 2006 12:22 PM Useful Information IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
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TG30xx.book Page 54 Thursday, December 7, 2006 12:22 PM Notes 54 For assistance, please visit http://www.panasonic.
TG30xx.book Page 55 Thursday, December 7, 2006 12:22 PM Notes For assistance, please visit http://www.panasonic.
TG30xx.book Page 56 Thursday, December 7, 2006 12:22 PM If you need assistance with setup or operation 1 Visit our website: http://www.panasonic.com/help 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800-211-PANA (1-800-211-7262) TTY users (hearing or speech impaired users) can call 1-877-833-8855. When you ship the product L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton.