Operating Instructions

Useful Information
44
Helpline Tel. No.: U.K. 0844 844 3899 R.O.I. 01289 8333
Caller ID
Answering system (KX-TG6621/KX-TG6622/KX-TG6623/KX-TG6624)
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
L If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
L If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
L Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
L Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
L Move closer to the base unit.
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID changes
the time. Set the time adjustment to “Manual” (off) (page 24).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
L Edit the phonebook entry name to fit in 1 line of text (page 21).
Problem Cause/solution
The unit does not record
new messages.
L The answering system is turned off. Turn it on (page 32).
L The message memory is full. Erase unwanted messages
(page 33).
L The recording time is set to “Greeting Only”. Change the
setting (page 36).
L If your own greeting message is not recorded properly, callers
are unable to leave a message. Record your own greeting
message again (page 33).
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 35).
My own greeting message
cannot be properly heard.
L Record your own greeting message again (page 33).
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
TG6611-6621E(e).book Page 44 Monday, November 14, 2011 1:29 PM