Operating Instructions Digital Cordless Phone Model No. KX-TG6811E KX-TG6812E KX-TG6813E Digital Cordless Answering System Model No. KX-TG6821E KX-TG6822E KX-TG6823E KX-TG6824E KX-TG6825E KX-TG6891E Model shown is KX-TG6811. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................4 General information ......................................6 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................8 Other information .........................................9 Specifications ............................
Introduction Model composition n KX-TG6811 series R Model shown is KX-TG6812. n KX-TG6821 series n KX-TG6891 R Model shown is KX-TG6822. Base unit Handset Part No. Part No.
Introduction Feature differences Series Intercom Answering system Between handsets KX-TG6811 series – U*1 KX-TG6821 series U U*1 *1 Single handset models: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5). Accessory information Supplied accessories No. *1 *2 *3 *4 *5 *6 *7 Supplied handset qty.
Introduction A B G H C D E F Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable batteries HHR-4MVE*1 DECT repeater KX-A405 Key finder KX-TGA20EX*2 *1 *2 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset Replacement batteries may have a different capacity from that of the supplied batteries. By registering the key finder (4 max.
Introduction Sales and support information Customer Communications Centre R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.uk Direct Sales at Panasonic U.K. R Order accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays).
Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects. For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
Important Information – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 5. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.
Important Information should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) R Power source: 220–240 V AC, 50/60 Hz R Power consumption: Base unit*1: Standby: Approx. 0.6 W Maximum: Approx. 2.5 W Base unit*2: Standby: Approx. 0.8 W Maximum: Approx. 3.1 W Charger: Standby: Approx. 0.12 W Maximum: Approx. 1.
Getting Started n Charger R Use only the supplied Panasonic AC adaptor PNLV233E. Setting up Connections “Click” n Base unit R Use only the supplied Panasonic AC adaptor PNLV226E. To power outlet Press plug firmly. Battery installation Hook “Click” Use only the supplied telephone line cord. R USE ONLY Ni-MH batteries AAA (R03) size. R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ).
Getting Started Battery charging Charge for about 7 hours. R When the batteries are fully charged, “Fully charged” is displayed. Confirm “Charging” is displayed. R Wipe the battery ends ( , ) with a dry cloth. ) or R Avoid touching the battery ends ( , the unit contacts. Note for battery charging R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month.
Getting Started unit or charger and let it charge for at least 7 hours. Controls Handset F G A B M N (Smart Function Key/Noise reduction key) NR indicator Charge contacts n Control type Soft keys The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – MDN or MCN: Adjust the receiver or speaker volume while talking.
Getting Started n KX-TG6821 series: page 3 A B C D E Item Meaning The base unit transmission power is set to “Low”. (page 17) Noise reduction is set. (page 20) The LCD and key backlight is off. (page 27) F G R When displayed next to the battery icon: Answering system is on.*2 (page 36) R When displayed with a number: New messages have been recorded.
Getting Started Base unit display items Icon Allows you to make an intercom call. (page 44) n KX-TG6821 series: page 3 Item Meaning -- “Greeting Only” is selected as the caller’s recording time. In this case, the answering system answers calls with a greeting message and caller messages are not recorded. (page 42) C Icon Erases a number/character. Puts the call on mute.
Getting Started Initial settings n Direct command code: Programmable settings can be accessed by pressing M N, #, and then the corresponding code on the dial keypad (page 24). Example: Press M N#101. n Symbol meaning: Example: MbN: “Off” Press MCN or MDN to select the words in quotations. Display language 1 2 3 M N#110 MbN: Select your desired language. a MOKN MeN Date and time Important: R When you install the batteries for the first time, the handset may prompt you to set date and time.
Getting Started – Listen to new messages.*1 (page 38) – View the caller list when there are missed calls. (page 34) *1 KX-TG6821 series: page 3 Setting the Smart Function Key The Smart Function Key for the following features must be “On”. – “New Message”*1 (Default: On) – “Missed Call” (Default: Off) The settings can be set for each handset. *1 KX-TG6821 series: page 3 1 2 3 M Note: R When there is another cordless phone nearby and it is in use, the base unit transmission power may not be reduced.
Making/Answering Calls Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCN. Press M N. When you finish talking, press MeN or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press MZN. R Speak alternately with the other party. 2 When you finish talking, press MeN. Note: R For best performance, use the speakerphone in a quiet environment. R To switch back to the receiver, press MZN/ M N.
Making/Answering Calls Auto talk Mute You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press M N. To turn this feature on, see page 27. While mute is turned on, you can hear the other party, but the other party cannot hear you. Adjusting the handset ringer volume n While the handset is ringing for an incoming call: Press MDN or MCN repeatedly to select the desired volume.
Making/Answering Calls Handset noise reduction (NR key) This feature allows you to hear the voice of the person you are talking to clearly, by reducing the surrounding noise coming from the other party’s telephone. Press M N to turn on/off while talking. Note: R When this feature is turned on, is displayed while talking. R Depending on the environment where this handset is being used, this feature may not be effective. R This feature is not available using the speakerphone.
Shared Phonebook Shared phonebook 2 Press the dial key (0 to 9, or #) which contains the character you are searching for (page 45). R Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. R If there is no entry corresponding to the character you selected, the next entry is displayed. The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook.
Shared Phonebook 2 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired entry. N (right soft key) to dial the Press M number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 18). 22 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG68xxE(en)_XA_0528_ver001.
Speed Dial 3 4 Speed dial You can assign 1 phone number to each of the dial keys (1 to 6) on the handset. Adding phone numbers to speed dial keys n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 6). a M N 2 3 4 MbN: “Manual” a MOKN Enter the party’s name (16 characters max.; page 45). a MOKN Enter the party’s phone number (24 digits max.).
Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods. n Scrolling through the display menus 1 M N 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN R This step may vary depending on the feature being programmed.
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*2 Outgoing Call – On/Off 1: On 0: #338 39 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code 1: Activate 0: Base Unit Beep 1: On 0: #339 39 Number of Rings*2 2-9: 2-9 Rings 5: <5 Rings> 0: Auto #211 41 Recording Time*2 1: 1 Minute 3: <3 Minutes> 0: Greeting Only*3 #305 42 – #306 40 #310 36 Remote Code*2 Call Screening 1: 0: Off Answer On*2 – – #327 36 Answ
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset 0-6: Off-6 <6> #160 19 Ringer Volume – Base Unit*1, *2 0-6: Off-6 <3> #G160 – Ringtone*5, *6 (Handset) #161 – Night Mode – On/Off 1: On 0: #238 30 Night Mode – Start/End <23:00/06:00> #237 30 Night Mode – Ring Delay 1: 30 sec. 2: <60 sec.> 3: 90 sec. 4: 120 sec.
Programming Sub-menu 1 Sub-menu 2 Nuisance Call Block*2 Single Number – Range of Numbers – Withheld Speed Dial Settings Code On – #217 30 #240 31 – #261 23 Eco Setup Transmission Power*2 1: 2: Low #725 17 Display Setup LCD & Key Backlight 1: 0: Off #276 – Contrast (Display contrast) 1-6: Level 1-6 <4> #145 – #278 17 Smart Function Key – Keytones*12 – Call Restrict*2 – – Auto Talk*13 Line Setup Recall/Flash*2, *14 – 1: 0: Off #165 – #256
Programming “Key Finder”*8 Main menu: Sub-menu 1 Sub-menu 2 Settings Code Search – – Battery Check – – Main menu: #655 – “Ringer Setup”*16, *17 Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume Handset 0-6: Off-6 <6> #160 19 Base Unit*1, *2 0-6: Off-6 <3> #G160 – #161 – On/Off 1: On 0: #238 30 Start/End <23:00/06:00> #237 30 Ring Delay 1: 30 sec. 2: <60 sec.> 3: 90 sec. 4: 120 sec.
Programming *8 *9 *10 *11 *12 *13 *14 *15 *16 *17 *18 You can only remove the first ring if the unit rings 2 times or more by default, which depends on your service provider/telephone company. This setting is available when you have the key finder (KX-TGA20EX). Read the installation guide for more information on the key finder. For models with supplied key finders, the display shows “1: Finder1”. If you register 2 or more key finders. If you have 2 or more key finders.
Programming Note: R Press M N to stop the alarm completely. R When the handset is in use, the alarm will not sound until the handset is in standby mode. N, or M N to stop R Press any dial key, M the sound but keep the snooze function activated. R If you want to make an outside call when the snooze function is activated, please stop the snooze function before making the call. Night mode Night mode allows you to select a period of time during which the handset will not ring for outside calls.
Programming – “Single Number”: The unit can reject calls from specific phone numbers. – “Range of Numbers”: The unit can reject calls that begin with a number stored in the call block list, such as a toll-free phone number prefix or certain area codes. You can also set the unit to reject calls that do not have a phone number. When a call is received, the unit does not ring while the caller is being identified.
Programming handsets from dialling any phone number in that area code. 1 2 3 4 5 6 M N#256 Enter the base unit PIN (default: “0000”). R If you forget your PIN, see page 49. Operating additional units Select the handsets to be restricted by pressing 1 to 6. R All handsets registered to the base unit are displayed. R “ ” is displayed next to the selected handset numbers. R To cancel a selected handset, press the same dial key again. “ ” disappears.
Programming Note: R While registering, “Base in registering” is displayed on all registered handsets. R When you purchase an additional handset, refer to the additional handset’s installation manual for registration. Deregistering a handset A handset can cancel its own registration to the base unit, or other handsets registered to the same base unit. This allows the handset to end its wireless connection with the system. momentarily. This is normal and the is displayed.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Editing a caller’s phone number before calling back 1 2 3 4 5 MCN ( ) MbN: Select the desired entry. M N a MbN: “Edit” a MOKN Edit the number. R Press dial key (0 to 9) to add, MCN to delete. M N Erasing selected caller information 1 2 3 MCN ( ) MbN: Select the desired entry. M N a MbN: “Yes” a MOKN a MeN Erasing all caller information 1 2 MCN ( ) M N a MbN: “Yes” a MOKN a MeN Storing caller information to the phonebook 1 2 3 4 5 MCN ( ) MbN: Select the desired entry.
Answering System Answering system Available for: KX-TG6821 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 42). Important: R Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time.
Answering System Recording your greeting message 1 2 3 4 5 M N#302 MbN: “Yes” a MOKN After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). Press MnN to stop recording. MeN Using a pre-recorded greeting message The unit provides 2 pre-recorded greeting messages: – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message.
Answering System Erasing all messages Press M N 2 times while the unit is not in use. Listening to messages using the handset When new messages have been recorded, is displayed on the handset with the total number of new messages. 1 To listen to new messages: M N#323 To listen to all messages: M N#324 2 When finished, press MeN.
Answering System Advanced new message alerting features 4 n By entering a phone number: 1 M N#338 2 Audible message alert This feature allows the base unit to beep to inform you of a new message arrival when new messages are recorded. The base unit beeps 2 times every minute until you listen to the messages, if the “Base Unit Beep” setting is turned on. The default setting is “Off”. 1 2 M N#339 MbN: Select the desired setting.
Answering System call. This is so that unauthorised parties cannot listen to your messages. The default setting is “Inactivate”. – “Inactivate”: You can listen to the message by pressing 4 to play new messages (without entering the remote access code). – “Activate”: You must enter your remote access code (page 40) and then press 4 to play new message.
Answering System Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
Answering System – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/ telephone company. Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 1 2 M N#305 MbN: Select the desired setting.
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. is When you have new messages, displayed on the handset if message indication service is available.
Intercom/Locator Intercom Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press MeN, then press M N. Transferring calls, conference calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets. 1 2 3 4 Making an intercom call 1 2 3 M NaM N 5 MbN: Select the desired unit.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 45). – Press MFN or MEN to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to erase all characters or numbers.
Useful Information Extended 1 character table ( z 1 2 ) 3 4 5 6 7 8 9 y 7 8 9 y 7 8 9 y R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 ) 3 4 5 6 R The following are used for both uppercase and lowercase: Cyrillic character table ( z 46 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG68xxE(en)_XA_0528_ver001.
Useful Information Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled. Re-register the handset (page 32). Check Phone Line R The supplied telephone line cord has not been connected yet or not connected properly.
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank.
Useful Information Problem Cause/solution I cannot activate the eco mode. R You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 33). I cannot register a handset to a base unit. R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 33). R You entered the wrong PIN. If you forget your PIN, see “I cannot remember the PIN.” (page 49). I cannot remember the PIN.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 19, 26). R Night mode is turned on. Turn it off (page 30). The base unit does not ring. R The ringer volume is turned off. Adjust ringer volume (page 26). I cannot make a call. R You dialled a call restricted number (page 31). R The key lock feature is turned on. Turn it off (page 20). Caller ID Problem Cause/solution Caller information is not displayed.
Useful Information Problem Cause/solution I cannot operate the answering system remotely. R The remote access code is not set. Set the remote access code (page 40). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 40). R The answering system is turned off. Turn it on (page 41). The unit does not emit the specified number of rings.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index M Index A B C D E F H I K Additional handsets: 32 Alarm: 29 Answering calls: 18 Answering system: 36 Call screening: 36 Erasing messages: 37, 38, 41 Greeting message: 36 Greeting only: 42 Listening to messages: 37, 38, 40 New message alerting: 39 Number of rings: 41 Recording time: 42 Remote access code: 40 Remote operation: 40 Turning on/off: 36 Auto talk: 19, 27 Battery: 11, 12 Call restriction: 31 Call share: 20 Call waiting: 19 Call Waiting Caller ID: 19 Caller ID service: 34 Caller list: 3
Notes 54 TG68xxE(en)_XA_0528_ver001.
Notes 55 TG68xxE(en)_XA_0528_ver001.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.
