TG8021E(e).book Page 1 Friday, June 13, 2008 1:19 PM Operating Instructions Digital Cordless Answering System Model No. KX-TG8021E KX-TG8022E KX-TG8023E KX-TG8024E Model shown is KX-TG8021. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference.
TG8021E(e).book Page 2 Friday, June 13, 2008 1:19 PM Table of Contents Introduction Product information . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Preparation Controls . . . . . . . . . . . . . . . . . . . . . . . 10 Display. . . . . . . . . . . . . . . . . . . . . . . . 11 Connections . . . . . . . . . . . . . . . .
TG8021E(e).book Page 3 Friday, June 13, 2008 1:19 PM Introduction Product information Thank you for purchasing a Panasonic digital cordless phone. Important: L The suffix (E) in the following model numbers will be omitted in these instructions: KX-TG8021E/KX-TG8022E/KX-TG8023E/KX-TG8024E General information L This equipment is designed for use on the U.K. and Republic of Ireland analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance.
TG8021E(e).book Page 4 Friday, June 13, 2008 1:19 PM Introduction Accessory information Supplied accessories No. Accessory item/ Part number Quantity KX-TG8021 KX-TG8022 KX-TG8023 KX-TG8024 1 AC adaptor for base unit/ PQLV207EU (PQLV207E) 1 1 1 1 2 Telephone line cord/PQJA87S (for U.K.
TG8021E(e).book Page 5 Friday, June 13, 2008 1:19 PM Introduction Replacement battery information: L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This model requires 2 AAA (R03) batteries for every handset. For best performance, we recommend using Panasonic rechargeable batteries (Model No. P03P or HHR-4MRE). L Replacement batteries may have a different capacity from that of the supplied batteries.
TG8021E(e).book Page 6 Friday, June 13, 2008 1:19 PM Introduction For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG8021E(e).book Page 7 Friday, June 13, 2008 1:19 PM Introduction L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: – the handset batteries need recharging or have failed.
TG8021E(e).book Page 8 Friday, June 13, 2008 1:19 PM Introduction between the handset and base unit in an indoor environment. – away from electronic appliances such as TVs, radios, personal computers, wireless devices or other phones. – avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window). L Coverage and voice quality depends on the local environmental conditions.
TG8021E(e).book Page 9 Friday, June 13, 2008 1:19 PM Introduction By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
TG8021E(e).
TG8021E(e).book Page 11 Friday, June 13, 2008 1:19 PM Preparation Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}. To adjust the receiver or speaker volume, press {^} to increase the volume, or press {V} to decrease the volume repeatedly while talking. Volume up {^} {<} Item Meaning x Handset is accessing base unit. (intercom, paging, changing base unit settings, etc.
TG8021E(e).book Page 12 Friday, June 13, 2008 1:19 PM Preparation Item Meaning Icon Action z New voice mail message received.*2 (page 40) & Turns the key lock feature off. (page 20) / Selects a character entry mode. O Stops recording or playback. l Inserts a dialling pause. W Erases the selected item. ( No function L Someone is using the line. L Answering system is being used by another handset or the base unit.
TG8021E(e).book Page 13 Friday, June 13, 2008 1:19 PM Preparation Charger Available for: KX-TG8022/KX-TG8023/KX-TG8024 L Use only the supplied Panasonic AC adaptor PQLV209E. B A If you subscribe to a DSL/ADSL service Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – noise is heard during conversations. – Caller ID features do not function properly.
TG8021E(e).book Page 14 Friday, June 13, 2008 1:19 PM Preparation 1 2 Firmly press the notch on the handset cover and slide it in the direction of the arrow. Insert the batteries negative (T) end first. Close the handset cover. Rechargeable Ni-MH ONLY Important: L If the handset does not automatically turn on after installing/replacing batteries, press {ih} for about 1 second, or place the handset on the base unit or charger. Note: L When replacing batteries, remove the old batteries.
TG8021E(e).book Page 15 Friday, June 13, 2008 1:19 PM Preparation Battery level Battery icon Battery level 1 High 2 Medium 3 Low L When flashing: Needs charging. Screen saver mode The backlight goes dark when on a call or turns off completely after 1 minute of inactivity if the handset is not on the base unit or charger. Activate the handset display again by: – pressing {<} or {>} when on a call. – pressing {ih} at all other times.
TG8021E(e).book Page 16 Friday, June 13, 2008 1:19 PM Preparation Charger Available for: KX-TG8022/KX-TG8023/KX-TG8024 Symbol Meaning {V}/{^}: “” Press {V} or {^} to select the words in quotations. Example: {V}/{^}: “Off” 25.4 mm Screws (Not supplied) Turning the power on/off Power on Press {ih} for about 1 second. Hooks Power off Press {ih} for about 2 seconds.
TG8021E(e).book Page 17 Friday, June 13, 2008 1:19 PM Preparation Date and time 1 K (middle soft key) i N i M 2 {V}/{^}: “Time Settings” i M 3 {V}/{^}: “Set Date & Time” i M 4 Enter the current date, month, and year. Example: 15 July, 2008 {1}{5} {0}{7} {0}{8} 5 Enter the current hour and minute. Example: 9:30 {0}{9} {3}{0} L You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing {*}.
TG8021E(e).book Page 18 Friday, June 13, 2008 1:19 PM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {C/T}. 2 3 {C} When you finish talking, press {ih} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number, and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {ih}. Note: L For best performance, use the speakerphone in a quiet environment.
TG8021E(e).book Page 19 Friday, June 13, 2008 1:19 PM Making/Answering Calls Answering calls When a call is being received, the ringer indicator on the handset flashes. 1 Lift the handset and press {C} or {s} when the unit rings. L You can also answer the call by pressing any dial key from {0} to {9}, {*}, or {#}. (Any key answer feature) 2 When you finish talking, press {ih} or place the handset on the base unit or charger.
TG8021E(e).book Page 20 Friday, June 13, 2008 1:19 PM Making/Answering Calls 3 {V}/{^}: Select “Off”, “High Tone” or “Low Tone”. i M Note: L When this feature is turned on, d is displayed. L Depending on the condition and quality of your telephone line, this feature may emphasise existing line noise. If it becomes difficult to hear, turn this feature off. L This feature is not available while using the speakerphone. Call share This feature allows you to join an existing outside call.
TG8021E(e).book Page 21 Friday, June 13, 2008 1:19 PM Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers, assign each phonebook entry to the desired category. Adding entries 1 n (left soft key) i K 2 {V}/{^}: “New Entry” i M 3 Enter the party’s name (16 characters max.). i M L You can change the character entry mode by pressing /. (page 43) 4 Enter the party’s phone number (24 digits max.).
TG8021E(e).book Page 22 Friday, June 13, 2008 1:19 PM Phonebook Searching by category 1 2 n (left soft key) i k 3 {V}/{^}: Select the desired category. i M L If you select “All”, the unit ends the category search. 4 {V}/{^}: Scroll through the phonebook if necessary. 5 {C} {V}/{^}: “Category Search” i M Editing entries 1 Find the desired entry (page 21).
TG8021E(e).book Page 23 Friday, June 13, 2008 1:19 PM Phonebook Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 2 3 During an outside call, press n. {V}/{^}: Select the desired entry. Press M to dial the number.
TG8021E(e).book Page 24 Friday, June 13, 2008 1:19 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 K (middle soft key) 2 Select the desired top-menu by pressing {V}, {^}, {<}, or {>}. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M L In some cases, you may need to select from sub-menu 2. i M 4 Press {V} or {^} to select the desired setting.
TG8021E(e).book Page 25 Friday, June 13, 2008 1:19 PM Programming Top-menu Sub-menu 1 Sub-menu 2 Handset Setup N Display Setup Wallpaper — Display Colour — Standby Display*4 — LCD Dimming*5 — Select Language 16 Contrast — Register H.set (Register handset) 29 Registration Base Unit Setup*1 < Page Select Base — 30 Keytones*6 — — Auto Talk*7 — 19 Ringer Volume — — Recall/Flash*8 <100 msec.
TG8021E(e).book Page 26 Friday, June 13, 2008 1:19 PM Programming – “Off”: Backlight turns off after 10 seconds of charging. *6 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any keys, including confirmation tones and error tones. *7 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. *8 The recall/flash time depends on your telephone exchange or host PBX.
TG8021E(e).book Page 27 Friday, June 13, 2008 1:19 PM Programming Special instructions for programmable settings Memo alarm An alarm sounds at the set time for 3 minutes. A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 2 different alarm options (once or daily) for each alarm time. Important: L Set the date and time beforehand (page 17).
TG8021E(e).book Page 28 Friday, June 13, 2008 1:19 PM Programming 3 {V}/{^}: “Time Adjustment” i M 4 {V}/{^}: Select “Caller ID[Auto]” or “Manual”. i M i {ih} Night mode Night mode allows you to select a period of time during which the handset will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Night mode can be set for each handset.
TG8021E(e).book Page 29 Friday, June 13, 2008 1:19 PM Programming 5 Press the desired category numbers. i M L The selected category number flashes. L To cancel a selected category number, press the number again. The number stops flashing. 6 {ih} Changing the base unit PIN (Personal Identification Number) Important: L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, see page 47.
TG8021E(e).book Page 30 Friday, June 13, 2008 1:19 PM Programming 5 Handset: Wait until “Enter Base PIN” is displayed. i Enter the base unit PIN (default: “0000”). i M L If you forget your PIN, see page 47. L When the handset has been registered successfully, w stops flashing. Note: L When you purchase an additional handset, refer to the additional handset’s installation manual for registration.
TG8021E(e).book Page 31 Friday, June 13, 2008 1:19 PM Programming Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: L Before registering the repeater to this base unit, you must turn the repeater mode on. L Do not use more than one repeater at a time.
TG8021E(e).book Page 32 Friday, June 13, 2008 1:19 PM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG8021E(e).book Page 33 Friday, June 13, 2008 1:19 PM Caller ID Service Caller list Erasing caller information 1 K (middle soft key) i j i Important: L Only 1 person can access the caller list at a time. 2 {V}/{^}: Select the desired entry. iK 3 {V}/{^}: Select “Erase” or “Erase All”. i M 4 {V}/{^}: “Yes” i M i {ih} Viewing the caller list and calling back 1 K (middle soft key) i j i M 2 Press {V} to search from the most recent call, or press {^} to search from the oldest call.
TG8021E(e).book Page 34 Friday, June 13, 2008 1:19 PM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages. Select “Greeting Only” as the recording time setting (page 39).
TG8021E(e).book Page 35 Friday, June 13, 2008 1:19 PM Answering System Greeting message When the unit answers a call, callers hear a greeting message. You can record your own greeting message or use a pre-recorded greeting message. Recording your greeting message You can record your own greeting message (2 minutes and 30 seconds max.). 1 K (middle soft key) i I i M 2 {V}/{^}: “Record Greeting” i M 3 Hold the handset about 20 cm away and speak clearly into the microphone.
TG8021E(e).book Page 36 Friday, June 13, 2008 1:19 PM Answering System Operating the answering system Key Operation {^} or {V} Adjust the speaker volume {7} Repeat message (during playback)*1 {8} Skip message (during playback) {■} Stop playback {4} Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. Erasing all messages Press {4} 2 times while the unit is not in use.
TG8021E(e).book Page 37 Friday, June 13, 2008 1:19 PM Answering System Erasing all messages 1 K (middle soft key) i I i M Important: L In order to operate the answering system remotely, you must first set a remote access code.
TG8021E(e).book Page 38 Friday, June 13, 2008 1:19 PM Answering System Remote commands 3 You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
TG8021E(e).book Page 39 Friday, June 13, 2008 1:19 PM Answering System 2 3 {V}/{^}: “Settings” i M 4 {V}/{^}: Select the desired setting. i M i {ih} {V}/{^}: “Number of Rings” i M For voice mail service subscribers To receive voice mail and use answering system properly, please note the following: L To use the voice mail service (page 40) provided by your service provider/ telephone company rather than the unit’s answering system, turn off the answering system (page 34).
TG8021E(e).book Page 40 Friday, June 13, 2008 1:19 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG8021E(e).book Page 41 Friday, June 13, 2008 1:19 PM Intercom/Locator Intercom Intercom calls can be made between handsets in the same radio cell. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset for an intercom call, the paged handset beeps for 1 minute.
TG8021E(e).book Page 42 Friday, June 13, 2008 1:19 PM Intercom/Locator Transferring a call without speaking to the other handset user 1 During an outside call, press {INT}. i Enter the desired handset number. L k flashes to indicate the outside call is on hold. 2 {ih} L The outside call rings at the other handset. Note: L If the other handset user does not answer the call within 1 minute, the call rings at your handset again. Answering a transferred call Press {C} to answer the page.
TG8021E(e).book Page 43 Friday, June 13, 2008 1:19 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). When in these entry modes except Numeric, you can select which character is entered by pressing a dial key repeatedly. – Press {<} or {>} to move the cursor.
TG8021E(e).book Page 44 Friday, June 13, 2008 1:19 PM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) 44 Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8021E(e).book Page 45 Friday, June 13, 2008 1:19 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Answer Sys. Full L Erase unnecessary messages (page 36). Check Tel Line L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 12). Error L Recording was too short. Try again. Failed L Phonebook copy failed (page 23).
TG8021E(e).book Page 46 Friday, June 13, 2008 1:19 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 13). L Fully charge the batteries (page 14). L Check the connections (page 12).
TG8021E(e).book Page 47 Friday, June 13, 2008 1:19 PM Useful Information Problem Cause/solution I do not know how to erase y (Missed call) from the display. L There are unviewed missed calls remaining. View them and erase y in the following way. 1 2 K (middle soft key) i j i M Press {V} to search from the most recent call, or press {^} to search from the oldest call. Programmable settings Problem Cause/solution I have changed the display language to a language I cannot read.
TG8021E(e).book Page 48 Friday, June 13, 2008 1:19 PM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or 3 flashes. L Battery charge is low. Fully charge the batteries (page 14). I fully charged the batteries, but 3 still flashes. L Clean the charge contacts and charge again (page 14). L It is time to replace the batteries (page 13). I fully charged the batteries, but the operating time seems to be shorter.
TG8021E(e).book Page 49 Friday, June 13, 2008 1:19 PM Useful Information Problem Cause/solution I cannot make a call. L The handset is too far from the base unit. Move closer and try again. L Another unit is in use. Wait and try again later. L Answering system is being used. Wait and try again later. L The key lock feature is turned on. Turn it off (page 20). Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service.
TG8021E(e).book Page 50 Friday, June 13, 2008 1:19 PM Useful Information Answering system Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 34). L The message memory is full. Erase unnecessary messages (page 36). L The recording time is set to “Greeting Only”. Change the setting (page 39). L If you subscribe to the voice mail service, messages are recorded by your service provider/telephone company not your telephone.
TG8021E(e).book Page 51 Friday, June 13, 2008 1:19 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG8021E(e).book Page 52 Friday, June 13, 2008 1:19 PM Useful Information Specifications ■ Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) ■ Number of channels: 120 Duplex Channels ■ Frequency range: 1.88 GHz to 1.90 GHz ■ Duplex procedure: TDMA (Time Division Multiple Access) ■ Channel spacing: 1,728 kHz ■ Bit rate: 1,152 kbit/s ■ Modulation: GFSK (Gaussian Frequency Shift Keying) ■ RF transmission power: Approx.
TG8021E(e).book Page 53 Friday, June 13, 2008 1:19 PM Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the appliance proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective appliance (or any part or parts there of) repaired or replaced free of charge. 1.
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TG8021E(e).book Page 56 Friday, June 13, 2008 1:19 PM For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Customer Care Helpline Tel. No.: U.K. 0844 844 3898 / R.O.I. 01289 8333 Sales Department: Panasonic Business Systems U.K.
