TG8521E(e).book Page 1 Thursday, November 18, 2010 1:56 PM Operating Instructions Digital Cordless Answering System Model No. KX-TG8521E KX-TG8522E KX-TG8523E KX-TG8524E Model shown is KX-TG8521. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID and SMS.
TG8521E(e).book Page 2 Thursday, November 18, 2010 1:56 PM Table of Contents Introduction Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . 5 Important Information For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Other information. . . . . . . . . . . . . . . . . 8 Specifications . . . . . . . . . . . . . .
TG8521E(e).book Page 3 Thursday, November 18, 2010 1:56 PM Introduction Model composition Series Model No. KX-TG8521 series *1 Base unit Handset Part No. Part No. Quantity KX-TG8521 KX-TGA850 1 KX-TG8522 KX-TG8521 KX-TGA850 2 KX-TG8523 KX-TG8521 KX-TGA850 3 KX-TG8524 KX-TG8521 KX-TGA850 4 KX-TG8521 *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).
TG8521E(e).book Page 4 Thursday, November 18, 2010 1:56 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable batteries P03P or HHR-4NGE*1 Headset KX-TCA94EX, RP-TCA400, RP-TCA430 DECT repeater KX-A272 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset *1 Replacement batteries may have a different capacity from that of the supplied batteries.
TG8521E(e).book Page 5 Thursday, November 18, 2010 1:56 PM Introduction L It couldn’t be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details. General information L This equipment is designed for use on the U.K. and Republic of Ireland analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance.
TG8521E(e).book Page 6 Thursday, November 18, 2010 1:56 PM Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG8521E(e).book Page 7 Thursday, November 18, 2010 1:56 PM Important Information – there is a power failure. – the key lock feature is turned on. For best performance Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable NiMH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin.
TG8521E(e).book Page 8 Thursday, November 18, 2010 1:56 PM Important Information L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. Routine care For business users in the European Union L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder.
TG8521E(e).book Page 9 Thursday, November 18, 2010 1:56 PM Getting Started L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219E. ■ Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hook (220-240 V AC, 50/60 Hz) Use only the supplied telephone line cord. (DSL/ADSL filter*) To telephone line Correct L When the language selection is displayed, see page 14.
TG8521E(e).book Page 10 Thursday, November 18, 2010 1:56 PM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG8521E(e).book Page 11 Thursday, November 18, 2010 1:56 PM Getting Started K {ECO/R} ECO: Eco mode shortcut key R: Recall/Flash L Microphone M Charge contacts Controls Handset A H I B C J D E K F G L M A A B ■ Control type A Soft keys The handset features 2 soft keys and the centre of the navigator key. By pressing a soft key or the centre of the navigator key, you can select the feature shown directly above it on the display.
TG8521E(e).book Page 12 Thursday, November 18, 2010 1:56 PM Getting Started Item Base unit A B C D EF G H A B C D E Charge contacts Speaker {4} (Erase) {■} (Stop) {^}/{V} (Volume up/down) {7}/{8} (Repeat/Skip) F {6} (Play) Message indicator G {x} (Locator) H {s} (Answer on) Answer on indicator C The line is in use. L When flashing slowly: The call is put on hold. L When flashing rapidly: An incoming call is now being received.
TG8521E(e).book Page 13 Thursday, November 18, 2010 1:56 PM Getting Started Item Meaning Icon Action 6 New voice mail message received.*3 (page 46) / Selects a character entry mode. t Line in use Someone is using the line. Selects categories or handsets. (page 29, 30) 0 Plays a message. IN USE Answering system is being used by another handset or the base unit. O Stops recording or playback. I Stores phone numbers. (page 30, 34) l Inserts a dialling pause.
TG8521E(e).book Page 14 Thursday, November 18, 2010 1:56 PM Getting Started Screen saver mode The backlight goes dark when on a call or turns off completely after 1 minute of inactivity if the handset is not on the base unit or charger. Activate the handset display again by: – pressing {<} or {>} when on a call. – pressing {ic} at all other times. Turning the power on/off Date and time 1 1 (centre of navigator key) i {#}{1}{0}{1} 2 Enter the current date, month, and year.
TG8521E(e).book Page 15 Thursday, November 18, 2010 1:56 PM Getting Started – When the one touch eco mode is off: “Normal” is temporarily displayed and i goes off from the handset display. Note: L When there is another cordless phone nearby and it is in use, the base unit transmission power may not be reduced. L Activating one touch eco mode reduces the range of the base unit in standby mode. L If you set the repeater mode to “On” (page 32): – One touch eco mode is cancelled.
TG8521E(e).book Page 16 Thursday, November 18, 2010 1:56 PM Making/Answering Calls indicator flashes. To cancel, press {ic}. Making calls 1 2 3 Lift the handset and dial the phone number. L To correct a digit, press ^. 1 2 Press {C} or ]. When you finish talking, press {ic} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {ic}.
TG8521E(e).book Page 17 Thursday, November 18, 2010 1:56 PM Making/Answering Calls Auto talk You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 25. Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 24).
TG8521E(e).book Page 18 Thursday, November 18, 2010 1:56 PM Making/Answering Calls Recording a telephone conversation Important: L Before recording a conversation, you should inform the other party that the conversation is to be recorded. 1 2 Press 1 during an outside call. 3 To stop recording, press O. L & is displayed. L To turn key lock off, press & for about 3 seconds. Note: L Calls to emergency numbers cannot be made until key lock is turned off.
TG8521E(e).book Page 19 Thursday, November 18, 2010 1:56 PM Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers, assign each phonebook entry to the desired category. Adding entries 1 n (left soft key) i m 2 Enter the party’s name (16 characters max.). i M L You can change the character entry mode by pressing / (page 48). 3 Enter the party’s phone number (24 digits max.). i M 4 {V}/{^}: Select the desired category.
TG8521E(e).book Page 20 Thursday, November 18, 2010 1:56 PM Phonebook 3 {V}/{^}: Select the desired category. i M L If you select “All”, the unit ends the category search. 4 {V}/{^}: Scroll through the phonebook if necessary. 5 {C} 1 Find the desired entry (page 19). i1 2 3 {V}/{^}: “Speed Dial” i M Editing entries 1 Find the desired entry (page 19). i1 2 3 {V}/{^}: “Edit” i M 4 Edit the phone number if necessary (24 digits max.). i M 5 {V}/{^}: Select the desired category.
TG8521E(e).book Page 21 Thursday, November 18, 2010 1:56 PM Phonebook press l to add pauses after the number and PIN as necessary (page 16). Copying phonebook entries You can copy phonebook entries between 2 handsets.*1 *1 Panasonic compatible handset Note: L Category settings for phonebook entries are not copied. Copying an entry 1 Find the desired entry (page 19). i1 2 3 {V}/{^}: “Copy” i M 4 {V}/{^}: Select the handset you want to send the phonebook entry to.
TG8521E(e).book Page 22 Thursday, November 18, 2010 1:56 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 22) – using the direct commands (page 24) L Direct command is the main method used in these operating instructions.
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TG8521E(e).book Page 24 Thursday, November 18, 2010 1:56 PM Programming Main menu Sub-menu 1 Initial Setup U Keytones Sub-menu 2 – – Call Restrict*1 – 30 – 17 Auto Talk Page Recall/Flash*1 Line Setup 17 Privacy Mode*1 – – Base Unit PIN*1 – 30 – 32 Repeater Mode*1 Register 31 Register H.set – Select Base Language 32 14 Display *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset.
TG8521E(e).book Page 25 Thursday, November 18, 2010 1:56 PM Programming System *1 Page <23:00/06:00> – 29 {2}{3}{9} {1}: 30 sec. {2}: <60 sec.> {3}: 90 sec. {4}: 120 sec.
TG8521E(e).book Page 26 Thursday, November 18, 2010 1:56 PM Programming System *1 Feature Code Setting Repeater Mode {1}{3}{8} {1}: On {0}: Page Register H.set (H.set: handset) {1}{3}{0} Cancel Register {1}{3}{1} Select Base {1}{3}{7} – 32 Display (Change language) {1}{1}{0} – 14 System *1 Page r 32 – – 31 – – 32 For the answering system Feature Code Setting Message List {3}{2}{9} – – 42 Play New Msg. (Msg.
TG8521E(e).book Page 27 Thursday, November 18, 2010 1:56 PM Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller ID subscribers only) To use this feature, set the date and time first (page 14).
TG8521E(e).book Page 28 Thursday, November 18, 2010 1:56 PM Programming 8 Special programming Memo alarm An alarm sounds at the set time for 3 minutes. A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 2 different alarm options (once or daily) for each alarm time. Important: L Set the date and time beforehand (page 14). 1 1 (centre of navigator key) i {#}{7}{2}{0} 2 3 Select an alarm (1 to 3).
TG8521E(e).book Page 29 Thursday, November 18, 2010 1:56 PM Programming L You can select 24-hour or 12hour clock format (“AM” or “PM”) by pressing /. 4 Enter the desired hour and minute you wish to end this feature. i M 5 {ic} L When the night mode is set, 3 is displayed. Note: L To correct a digit, press {<} or {>} to move the cursor to the digit, then make the correction.
TG8521E(e).book Page 30 Thursday, November 18, 2010 1:56 PM Programming Important: L When the unit receives a call from a number that is stored in the call barred list, the call is logged in the caller list (page 34) with 7 after the call is disconnected. Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly. Important: L You must store the phone number with an area code in the call barred list.
TG8521E(e).book Page 31 Thursday, November 18, 2010 1:56 PM Programming L To cancel a selected handset, press t again. “Q” disappears. 4 5 M 6 Enter the phone number or area code to be restricted (8 digits max.). i M i {ic} L To erase a restricted number, press ^. {V}/{^}: Select a memory location. iM Note: L You can also select a memory location in step 5 as follows: Press {1} to {6}.
TG8521E(e).book Page 32 Thursday, November 18, 2010 1:56 PM Programming L When you purchase an additional handset, refer to the additional handset’s installation manual for registration. Selecting a base unit When “Auto” is selected, the handset automatically uses any available base unit it is registered to. When a specific base unit is selected, the handset makes and receives calls using that base unit only. If the handset is out of range of that base unit, no calls can be made.
TG8521E(e).book Page 33 Thursday, November 18, 2010 1:56 PM Caller ID Service – Being replaced on the base unit or charger. – Pressing {ic}. Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed.
TG8521E(e).book Page 34 Thursday, November 18, 2010 1:56 PM Caller ID Service are received. The default setting is “Default Colour”. Editing a caller’s phone number before calling back 1 {<} (y) 2 {V}/{^}: Select the desired entry. 1 2 3 n (left soft key) i 1 4 {V}/{^}: Select the current setting of the category colour. i M 5 {V}/{^}: Select the desired colour. iM 6 {ic} 3 ~ i Edit the number. L Press dial key ({0} to {9}) to add, ^ to delete.
TG8521E(e).book Page 35 Thursday, November 18, 2010 1:56 PM SMS (Short Message Service) Using SMS SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible SMS networks and features. Important: L To use SMS features, you must: – subscribe to a Caller ID and/or an appropriate service such as SMS. – confirm that SMS is turned on. – confirm that the correct message centre numbers are stored.
TG8521E(e).book Page 36 Thursday, November 18, 2010 1:56 PM SMS (Short Message Service) Message Centre 1 number as is (without adding a line access number or dialling pause) to Message Centre 2. To use the caller list: {<} (y) i {V}/{^}: Select the party. i M 2 times To use the phonebook: n i {V}/{^}: Select the phonebook entry. i M 2 times L If you wish to send the message to the other party’s mailbox, enter the other party’s mailbox number after the destination phone number.
TG8521E(e).book Page 37 Thursday, November 18, 2010 1:56 PM SMS (Short Message Service) Editing/sending a saved message 1 1 (centre of navigator key) i XiM 2 To access the public mailbox: {V}/{^}: “Public” i M To access a private mailbox: {V}/{^}: Select the desired mailbox. i M i Enter its password. 3 4 {V}/{^}: “Send List” i M 5 To read a saved message, press {V} or {^} to select the message.
TG8521E(e).book Page 38 Thursday, November 18, 2010 1:56 PM SMS (Short Message Service) 3 Enter a message (page 48). i M 4 Edit the destination phone number if necessary. i M 5 Continue from step 6, “Writing and sending a new message”, page 36. Editing/forwarding a message 1 While reading a received message, press 1. 2 3 {V}/{^}: “Edit Message” i M Other settings Creating private mailboxes Private mailboxes can be used for sending and receiving SMS messages.
TG8521E(e).book Page 39 Thursday, November 18, 2010 1:56 PM SMS (Short Message Service) {V}/{^}: “Yes” i M i {ic} 5 Enter a 4-digit password for the mailbox. i M 2 times i {ic} Storing the PBX line access number (for PBX users only) Store your PBX line access number (4 digits max.) so that SMS messages are sent properly. When sending SMS messages to entries in the phonebook or redial list, the PBX line access number is deleted. The default setting is “Off”.
TG8521E(e).book Page 40 Thursday, November 18, 2010 1:56 PM Answering System – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also record phone conversations (page 18).
TG8521E(e).book Page 41 Thursday, November 18, 2010 1:56 PM Answering System 2 {V}/{^}: Select the desired setting. i M i {ic} Greeting message When the unit answers a call, a greeting message is played to callers. You can use either: – your own greeting message – a pre-recorded greeting message Recording your greeting message 1 1 (centre of navigator key) i {#}{3}{0}{2} 2 3 {V}/{^}: “Yes” i M 4 5 Press O to stop recording.
TG8521E(e).book Page 42 Thursday, November 18, 2010 1:56 PM Answering System Key Operation {7} Repeat message*1 {8} Skip message {■} Stop playback {4} Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. Erasing all messages Press {4} 2 times while the unit is not in use. Listening to messages using the handset 2 {V}/{^}: Select the desired item from the message list.
TG8521E(e).book Page 43 Thursday, November 18, 2010 1:56 PM Answering System Key Operation {0} Turn answering system off {*}{4}*4 Erase currently playing message {*}{5} Erase all messages {*}{6} Reset to a prerecorded greeting message Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations.
TG8521E(e).book Page 44 Thursday, November 18, 2010 1:56 PM Answering System 3 4 Follow the voice guidance prompts as necessary or control the unit using remote commands (page 44). Operation {*}{6} Reset to a pre-recorded greeting message (during greeting message playback) {*}{#} End remote operation (or hang up) When finished, hang up. Note: L You can also leave a message just as any outside caller can.
TG8521E(e).book Page 45 Thursday, November 18, 2010 1:56 PM Answering System “Auto”: The unit’s answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 5th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 43), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.
TG8521E(e).book Page 46 Thursday, November 18, 2010 1:56 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG8521E(e).book Page 47 Thursday, November 18, 2010 1:56 PM Intercom/Locator Intercom Intercom calls can be made between handsets in the same radio cell. Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press {ic}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute. Making an intercom call 1 1 (centre of navigator key) i 4 2 {V}/{^}: Select the desired unit. i M L To stop paging, press {ic}.
TG8521E(e).book Page 48 Thursday, November 18, 2010 1:56 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 48). – Press {<} or {>} to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press ^ to erase the character or number highlighted by the cursor.
TG8521E(e).book Page 49 Thursday, November 18, 2010 1:56 PM Useful Information Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase: Cyrillic character table (P) (Not available for SMS) Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8521E(e).book Page 50 Thursday, November 18, 2010 1:56 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Base no power or No link to base. Reconnect main base AC adaptor. L The handset has lost communication with the base unit. Move closer to the base unit and try again. L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
TG8521E(e).book Page 51 Thursday, November 18, 2010 1:56 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. L Place the handset on the base unit or charger to turn on the handset.
TG8521E(e).book Page 52 Thursday, November 18, 2010 1:56 PM Useful Information Programmable settings Problem Cause/solution The display is in a language I cannot read. L Change the display language (page 14). While programming, the display returns to standby mode. L A call matching an entry in the call barred list is being received. Wait and try again later. I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”.
TG8521E(e).book Page 53 Thursday, November 18, 2010 1:56 PM Useful Information Making/answering calls, intercom Problem Cause/solution _ is displayed. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L The handset is not registered to the base unit. Register it (page 31). L Activating one touch eco mode reduces the range of the base unit in standby mode. If required, turn eco mode off (page 14).
TG8521E(e).book Page 54 Thursday, November 18, 2010 1:56 PM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG8521E(e).book Page 55 Thursday, November 18, 2010 1:56 PM Useful Information Problem Cause/solution I cannot send or receive SMS messages. L You have not subscribed to the appropriate service. Contact your service provider/telephone company. L The SMS message centre number(s) are not stored or are incorrect. Store the correct numbers (page 35). L Message transmission was interrupted. Wait until the message has been sent before using other telephone functions.
TG8521E(e).book Page 56 Thursday, November 18, 2010 1:56 PM Useful Information Problem Cause/solution I cannot operate the answering system. L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base unit. Move closer. I cannot operate the answering system remotely. L The remote access code is not set. Set the remote access code (page 43). L You are entering the wrong remote access code.
TG8521E(e).book Page 57 Thursday, November 18, 2010 1:56 PM Useful Information Belt clip ■ To attach ■ To remove Wall mounting Note: L Make sure that the wall is strong enough to support the weight of the unit. ■ Base unit ■ Charger 25 mm 57 mm Screws (Not supplied) Screws (Not supplied) Hooks Hook Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8521E(e).book Page 58 Thursday, November 18, 2010 1:56 PM Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
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TG8521E(e).book Page 60 Thursday, November 18, 2010 1:56 PM IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3898 (U.K.
