Operating Instructions Digital Cordless Phone Model No. KX-TGC410E KX-TGC412E KX-TGC413E Digital Cordless Answering System Model No. KX-TGC420E KX-TGC422E KX-TGC423E KX-TGC424E KX-TGC425E Model shown is KX-TGC410. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGC41x_42xE(en)_0229_ver011.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Graphical Symbols for Use on Equipment and Their Descriptions ........................................6 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................
Introduction Model composition n KX-TGC410 series n KX-TGC420 series R Model shown is KX-TGC412. R Model shown is KX-TGC422. Base unit Handset Part No. Part No. KX-TGC410 KX-TGC410 KX-TGCA41 1 KX-TGC412 KX-TGC410 KX-TGCA41 2 KX-TGC413 KX-TGC410 KX-TGCA41 3 KX-TGC420 KX-TGC420 KX-TGCA41 1 KX-TGC422 KX-TGC420 KX-TGCA41 2 KX-TGC423 KX-TGC420 KX-TGCA41 3 KX-TGC424 KX-TGC420 KX-TGCA41 4 KX-TGC425 KX-TGC420 KX-TGCA41 5 Series Model No.
Introduction No. F *1 *2 *3 *4 *5 *6 *7 Supplied handset qty. 1 unit*1 Accessory item/ Part number Accessory quantity AC adaptor for charger/ PNLV233EKX 2 units*2 – 3 units*3 4 units*4 5 units*5 2 3 4 1 KX-TGC410/KX-TGC420 KX-TGC412/KX-TGC422 KX-TGC413/KX-TGC423 KX-TGC424 KX-TGC425 See page 4 for replacement battery information. The handset cover comes attached to the handset.
Introduction Direct Sales at Panasonic U.K. R Order accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays). R Go on line through our Internet Accessory ordering application at www.pas-europe.com R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
Introduction Graphical Symbols for Use on Equipment and Their Descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock rely on Double Insulation or Reinforced Insulation.) Direct current (D.C.
Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects. For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
Important Information R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS Battery R We recommend using the batteries noted on page 4.
Important Information should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information R R R R R DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) Frequency range: 1.88 GHz to 1.90 GHz RF transmission power: Approx. 10 mW (average power per channel) 250 mW (max.) Power source: 100–240 V AC, 50/60 Hz Power consumption: Base unit: Standby: Approx. 0.5 W Maximum: Approx. 2.5 W Charger: Standby: Approx. 0.1 W Maximum: Approx. 1.5 W Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) 10 Helpline Tel. No.: U.K.
Getting Started n Charger Connect the AC adaptor plug to the unit until you hear a click. Connect the AC adaptor to the power outlet. Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Getting Started Battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully Charged” is displayed. 1 R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity. Battery level Icon Battery level High Medium Low Needs charging.
Getting Started M N (INTERCOM) R This feature is available between 2 handsets. Charge contacts Controls Handset F G A H B C n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – VOL. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. – MFN W: View the phonebook entry.
Getting Started n KX-TGC420 series: page 3 A B C Item D E Meaning The line is in use. R When flashing slowly: The call is put on hold. R When flashing rapidly: An incoming call is now being received. Missed call*3 (page 31) Eco mode is set to “Eco”. (page 16) Eco mode is set to “Eco Plus”.*1 (page 16) The LCD backlight is off. (page 25) FG H I R When displayed next to the battery icon: Answering system is on.*1 (page 33) R When displayed with a number: New messages have been recorded.
Getting Started *4 *5 Voicemail subscribers only KX-TGC422/KX-TGC423/KX-TGC424/ KX-TGC425 Turning the power on/off Press M Handset soft key icons N for about 2 seconds. Icon Action OK Accepts the current selection. Language setting Temporarily turns off the ringer for incoming calls. (page 17) Display language W Opens the phonebook. Turns the key lock feature off. (page 19) 1 2 MMENUN#110 MbN: Select your desired language.
Getting Started R When eco mode is set to “Eco Plus”, battery usage time is shortened (page 12). Other settings Eco mode setting You can select the desired eco mode setting by pressing MECON. The following settings are available for eco mode. – “Eco”: Reduces the base unit transmission power by up to 90 % in standby mode. When this setting is selected, is displayed on the handset display instead of . – “Eco Plus”*1: Reduces the base unit transmission power completely in standby mode.
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. M N When you finish talking, press MOFFN or place the handset on the base unit or charger. 1 2 0 a MDN (Pause) Dial the phone number. a M Using the speakerphone Answering calls 1 Dial the phone number and press MZN. R Speak alternately with the other party.
Making/Answering Calls 3 To release hold, press M N. Note: R After holding for 10 minutes, the call is disconnected. Mute 1 2 Press MMUTEN during a call. To return to the call, press MMUTEN. Note: R MMUTEN is a soft key visible on the display during a call. Recall/flash MRECALLN allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 25.
Making/Answering Calls Intercom Available for: KX-TGC412/KX-TGC413/KX-TGC422/ KX-TGC423/KX-TGC424/KX-TGC425 Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, the interrupt tone sounds. To finish intercom, press MOFFN. To answer the call, press M N. Making an intercom call 1 M N When 3 or more handsets are registered: MbN: Select the desired unit.
Phonebook Categories Phonebook n KX-TGC410 series: page 3 You can add 50 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook. n KX-TGC420 series: page 3 You can add 120 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 20). Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 6 MFN W a MMENUN MbN: “New Entry” a MOKN Enter the party’s name.
Phonebook MbN: Scroll through the phonebook if necessary. 3 *1 M N KX-TGC420 series: page 3 Editing entries 1 Find the desired entry (page 20). a MMENUN 2 3 4 MbN: “Edit” a MOKN Edit the name if necessary. a MOKN Edit the phone number if necessary. a MOKN R KX-TGC410 series: Go to step 6. 5 MbN: Select the desired category (page 20).
Phonebook Erasing an entry 1 2 3 Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN MbN: “Yes” a MOKN a MOFFN Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M 22 N. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGC41x_42xE(en)_0229_ver011.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R To exit the operation, press MOFFN.
Programming Sub-menu 1 Sub-menu 2 Main menu: Code – #328 Sub-menu 2 Settings – Set Date/Time*2 Memo Alarm Alarm1-3 – Time Adjustment*2, *4 Code – #101 15 Once Daily Weekly #720 27 Manual #226 – “Caller List” Operation Code Viewing the caller list.
Programming Sub-menu 1 Settings Code Eco Mode*2, *7 Sub-menu 2 – Eco Eco Plus*1 #725 16 Security*1, *2, *7 – Enhanced #729 29 – #302 33 Backlight – Off #276 – Contrast (Display contrast) Level 1–4 <2> #145 – Record Greeting*1, *2 Display Setup Handset Name Display Name Keytones – Call Restrict*2 – Talk*8 – Auto Line Setup Recall/Flash*2, *9 #104 28 On – #105 29 Off #165 – #256 29 On – #200 17 80 msec. 90 msec. <100 msec.
Programming Main menu: “Ringer Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume Handset Off-6 <6> #160 – Off-6 <3> #G160 – – #161 – – Off #173 – Base Ringtone*5 Unit*1, *2 (Handset) First Ring*2, *6 Main menu: “Nuisance Call Block”*2 Sub-menu 1 Sub-menu 2 Settings Code Single Number – – Range of Numbers – – Withheld – Main menu: On #217 28 28 #240 28 “Speed Dial”*11 Operation Code Viewing the speed dial entry.
Programming *11 KX-TGC410 series: page 3 Alarm An alarm sounds at the set time for 1 minute and is repeated 5 times at 5 minute intervals (snooze function). A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 3 different alarm options (once, daily, or weekly) for each alarm time. Important: R Make sure the unit’s date and time setting is correct (page 15). 1 2 3 MMENUN#720 MbN: Select the desired alarm.
Programming call block list, the unit emits no sound to the caller, and disconnects the call. Important: R Blocked calls are logged in the caller list. Storing unwanted callers Storing a single phone number Important: R You must include the area code when storing phone numbers in the call block list. n From the caller list: 1 2 3 4 MCN CID MbN: Select the entry to be blocked.
Programming Displaying the handset name You can select whether or not the handset name is displayed in standby mode. The default setting is “Off”. 1 2 MMENUN#105 MbN: Select the desired setting. a MOKN a MOFFN Call restriction You can restrict selected handsets from dialling certain numbers. You can assign up to 6 phone numbers to be restricted, and select which handsets are to be restricted. Storing area codes here prevents the restricted handsets from dialling any phone number in that area code.
Programming Registering the DECT repeater (KX-A405/KX-A406) to the base unit Note: R Please use a repeater that has not yet been registered to another unit. If the repeater is registered to another unit, deregister it first, referring to the Installation Guide for the DECT repeater. 1 Base unit: Press and hold M 2 DECT repeater: Connect the AC adaptor, then wait until indicator and indicator light the green. 3 Base unit: To exit the registration mode, press M 30 N for about 5 seconds. N.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 32 MCN CID MERASEN a MbN: “Yes” a MOKN a MOFFN Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGC41x_42xE(en)_0229_ver011.
Answering System Answering system Available for: KX-TGC420 series (page 3) Turning the answering system on/off The answering system is preset to on. The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 36). Important: R Make sure the unit’s date and time setting is correct (page 15).
Answering System – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. – If the message recording time (page 36) is set to “Greeting Only”, callers’ messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message Use this procedure to erase your greeting message and use a pre-recorded one.
Answering System Key Operation 9 or MSTOPN Stop recording Stop playback Remote access code 0 Turn answering system off *4*3 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message *1 If pressed within the first 5 seconds of a message, the previous message is played.
Answering System Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
Answering System Selecting “Greeting Only” You can select “Greeting Only” which sets the unit to announce a greeting message to callers but not record messages. Select “Greeting Only” in step 2 on “Caller’s recording time”, page 36. Note: R When you select “Greeting Only”: – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later.
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 3 ) 4 5 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGC41x_42xE(en)_0229_ver011.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 15). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 12). I fully charged the batteries, but – still flashes or – the operating time seems to be shorter. R Clean the battery ends ( , ) and the charge contacts with a dry cloth and charge again. R It is time to replace the batteries (page 11). Making/answering calls, intercom Problem Cause/solution R The handset is too far from the base unit. Move closer.
Useful Information Problem Cause/solution Caller information is slow to display. R Depending on your phone service provider, the unit may display the caller’s information at the 2nd ring or later. Set the first ring to “Off” (page 24). R Move closer to the base unit. Time on the unit has shifted. R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 24).
Useful Information Registering a handset to the base unit 1 Handset: MMENUN#130 2 Base unit: Press and hold M N for about 5 seconds. R If all registered handsets start ringing, press M N again to stop, then repeat this step. (KX-TGC412/KX-TGC413/KX-TGC422/KX-TGC423/KX-TGC424/KX-TGC425) 3 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 41.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index N O P Index A B C D E F H I K M Alarm: 27 Answering calls: 17 Answering system: 33 Call screening: 36 Erasing messages: 34, 35, 36 Greeting message: 33 Greeting only: 36 Listening to messages: 34, 35 Number of rings: 36 Recording time: 36 Remote access code: 35 Remote operation: 35 Turning on/off: 33 Auto talk: 17, 25 Battery: 11, 12 Call restriction: 29 Call share: 18 Call waiting: 18 Call Waiting Caller ID: 18 Caller ID service: 31 Caller list: 31 Caller list edit: 31 Category: 20 Chain dial:
Notes 47 TGC41x_42xE(en)_0229_ver011.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
