Operating Instructions Digital Cordless Answering System Model No. KX-TGE720E KX-TGE722E KX-TGE723E Model shown is KX-TGE720. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGE72xE_0221_ver005.
Table of Contents Introduction Answering System Model composition .......................................3 Accessory information ..................................3 General information ......................................4 Graphical symbols for use on equipment and their descriptions ..........................................5 Answering system ......................................37 Turning the answering system on/off .........37 Greeting message ......................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGE720 KX-TGE720 KX-TGEA71 1 KX-TGE722 KX-TGE720 KX-TGEA71 2 KX-TGE723 KX-TGE720 KX-TGEA71 3 Series Model No. KX-TGE720 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/Part number KX-TGE720 KX-TGE722 KX-TGE723 A AC adaptor for base unit/PNLV226E0U 1 1 1 B Telephone line cord/PNJA1191Z (for U.K.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V DECT repeater KX-A405, KX-A406 Other information R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product.
Introduction Ecodesign information Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. From 1 January 2015. Please visit here: http://www.ptc.panasonic.eu/erp Click [Downloads] a Energy related products information (Public) Power consumption in networked standby and guidance are mentioned in the web site above. Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 2. Avoid using a telephone (other than a cordless type) during an electrical storm.
Important Information R Do not place heavy objects on top of the product. R When you leave the product unused for a long period of time, unplug the product from the power outlet. R The product should be kept away from heat sources such as heating devices, cooking appliances, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.
Important Information case it complies with the requirement set by the Directive for the chemical involved. Note for battery removal procedure Refer to “Battery installation” on page 10. Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) 250 mW (max.) R Power source: 100–240 V AC, 50/60 Hz R Rechargeable battery: AAA (R03) Ni-MH battery (1.
Getting Started Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. Note: R Use only the supplied Panasonic AC adaptor PNLV226E. R Use only the supplied telephone line cord.
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully Charged” is displayed. R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords.
Getting Started Receiver Display M N (Off/Power) M N (Smart Function Key/Noise reduction key) indicator Charge contacts Controls Handset B A K L C D n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows.
Getting Started Charge contacts Speaker M N (MOBILE LOCATOR) M N (HANDSET LOCATOR) MjN/MkN (VOL.: Volume up/down) Message counter MANSWER ON/OFFN M N (PLAY/STOP) Message indicator M N (Repeat) M N (Skip) MERASEN Item Meaning R When displayed next to the battery icon: Answering system is on. (page 37) R When displayed with a number: New messages have been recorded. (page 38) “Greeting Only” is selected. Caller messages are not recorded. (page 42) Battery level Alarm is on.
Getting Started Handset soft key icons Language setting Icon Action OK Accepts the current selection. Display language Temporarily turns off the ringer for incoming calls. (page 17) Opens the phonebook. 1 2 Turns the key lock feature off. (page 20) 3 W n When you select a language other than English Icon Action Returns to the previous screen or outside call. M N 1 2 MMENUN#101 3 Enter the current hour and minute.
Getting Started features are disabled even when the indicator flashes slowly. – Listen to new messages. (page 38) – View the caller list when there are missed calls. (page 36) Other settings Smart Function Key ( key) key) is located The Smart Function Key ( on the bottom of the handset. The speed at which it flashes indicates the following range of features: indicator flashes rapidly, n When the you can: – Answer the call (outside call, intercom*1). (page 17, 20) – Stop paging.
Getting Started Note: R If there is a handset that is not compatible with Eco Plus registered to the base unit, “Eco Plus” is not available. If that handset is registered while “Eco Plus” was already selected, the setting changes to “Eco Off”. R When there is another cordless phone in use nearby, the base unit transmission power may not be reduced. (KX-TGE722/ KX-TGE723) R When eco mode is set to “Eco Plus”, there is a delay between when calls are received and when the handset starts ringing.
Making/Answering Calls 1 2 Making calls 1 Lift the handset and then dial the phone number. R To correct a digit, press MCLEARN. 2 Press M N to make the call. R To make the call using the speakerphone, press MZN. 3 When you finish talking, press M N or place the handset on the base unit or charger. Note: R To switch to the speaker, press MZN. To switch back to the receiver, press MZN/ M N. 0 a MDN (Pause) Dial the phone number.
Making/Answering Calls Useful features during a call Note: R Please contact your phone service provider for details and availability of this service in your area. Hold Handset noise reduction 1 2 3 This feature allows you to hear the voice of the person you are talking to clearly, by reducing the surrounding noise coming from the other party’s telephone. Press M N to turn on/off while talking. Press MMENUN during an outside call. MbN: “Hold” a MOKN To release hold, press M N.
Making/Answering Calls Note: R To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 27). Transferring calls, conference calls Available for: KX-TGE722/KX-TGE723 Outside calls can be transferred or a conference call with an outside party can be made between handsets in the same radio cell. 1 2 3 4 5 During an outside call, press MMENUN. MbN: “Intercom” a MOKN MbN: Select the desired unit. a MOKN Wait for the paged party to answer.
Making/Answering Calls Charges may be incurred if the mobile phone answers the call. Intercom Available for: KX-TGE722/KX-TGE723 Intercom calls can be made between handsets in the same radio cell. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, the interrupt tone sounds. To finish intercom, press M N. To answer the call, press M N. Key lock The handset can be locked so that no calls or settings can be made.
Phonebook Phonebook You can add 150 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category. Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 MWN a MMENUN MbN: “New Entry” a MOKN Changing category names/setting category ringer tone 1 2 3 4 Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 43).
Phonebook pauses after the number and PIN as necessary (page 17). Editing entries 1 2 3 4 Find the desired entry (page 21). a MMENUN MbN: “Edit” a MOKN Speed dial Edit the name if necessary. a MOKN You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. Edit the phone number if necessary. a MOKN 5 MbN: Select the desired category (page 21).
Phonebook Erasing an entry 1 2 3 Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN MbN: “Yes” a MOKN a M N Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M N. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGE72xE_0221_ver005.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R R R R N.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*1 2-9 Rings <8 Rings> Auto #211 42 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 42 – Remote Code*1 Call Screening Off #306 41 #310 42 Answer On*1 – – #327 37 Answer Off*1 – – #328 37 Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 Memo Alarm Alarm1-3 Time Adjustment*1, *3 Main menu: Settings – Set Date/Time*1 – Code – #101 14 Once Daily Weekly #720 28
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset Off-6 <6> #160 – Ringer Volume – Base Unit*1 Off-6 <3> #G160 – Ringtone*5 (Handset) #161 – Do Not Disturb Mode – On/Off On #238 29 Do Not Disturb Mode – Start/End <23:00/06:00> #237 29 Do Not Disturb Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Settings Code Eco Mode*1, *7 Sub-menu 2 – Eco Eco Plus #725 15 Security*1, *7 – Enhanced #729 33 – – #302 37 Record Greeting*1 Display Setup LCD & Key Backlight Off #276 – Contrast (Display contrast) Level 1–4 <2> #145 – #104 33 #105 33 Handset Name Display Name – On Smart Function Key – #278 15 Auto Intercom*4 – On #273 20 Keytones – Off #165 – Call Restrict*1 – Auto Talk*8 – Line Setup Recall/Fla
Programming Main menu: “Baby Monitor” Sub-menu 1 Settings Code On/Off – On #268 31 Sensitivity Level – Low High #269 32 Main menu: Sub-menu 2 “Caller List” Operation Code Viewing the caller list. #213 35 *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. (KX-TGE722/KX-TGE723) *2 This menu is not displayed when scrolling through the display menus. It is only available in direct command code.
Programming “Once” An alarm sounds once at the set time. “Daily” An alarm sounds daily at the set time. Go to step 5. “Weekly” Alarm sounds weekly at the set time(s). 4 Proceed with the operation according to your selection in step 3. n Once: Enter the desired date and month. a MOKN n Weekly: MbN: Select the desired day of the week and press MSELECTN. a MOKN 5 6 Set the desired time. a MOKN 7 MbN: Select the desired alarm tone.
Programming Selecting categories to bypass do not disturb mode 1 2 3 MMENUN#241 Select your desired categories by pressing 1 to 9. R “ ” is displayed next to the selected category numbers. R To cancel a selected category, press the same dial key again. “ ” disappears. MOKN a M N 2 3 4 5 This feature blocks calls from unwanted callers (Caller ID subscribers only). The following items are available when storing phone numbers in the call block list.
Programming To erase a number: MERASEN a MbN: “Yes” a MOKN a M N Note: R When editing, press the desired dial key to add digits and press MCLEARN to erase. Erasing all call block numbers 1 2 3 4 5 If the base unit is placed near the monitored handset, we recommend turning off the base unit ringer volume (page 26). Setting the baby monitor Perform the setting operation with the handset to be monitored (for example, the handset placed in a baby’s room).
Programming n By entering phone numbers: 1 MMENUN#268 2 3 4 5 6 5 6 MbN: “On” a MOKN MbN: Select “External” to monitor from an outside line. a MEDITN a MADDN MbN: “Manual” a MOKN Enter the desired name. a MOKN Enter the desired number. a MOKN 2 times R “Baby Monitor” will be displayed. Note: R The registered name/number is displayed. Turning off the baby monitor The monitored handset cannot be used while baby monitor is set to “On”. 1 2 3 Press MMENUN on the handset being monitored.
Programming Other programming Changing the handset name The default handset name is “Handset 1” to “Handset 3”. You can customise the name of each handset (“Bob”, “Kitchen”, etc.). This is useful when you make intercom calls between handsets. To display the handset name in standby mode, turn on the handset name display feature (page 33). 1 2 3 MMENUN#104 Enter the desired name (10 characters max.).
Programming Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on. R Do not use more than one repeater at a time. Setting the repeater mode 1 2 MMENUN#138 MbN: Select the desired setting.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Note: R If is displayed in step 2, not all of the information is shown. To see the remaining information, press MEN. To return to the previous screen, press MFN. R If the entry has already been viewed or answered, “ ” is displayed. Using the Smart Function Key is displayed and the indicator When flashes slowly, there are missed calls. Press M N in step 1 on “Viewing the caller list and calling back”, page 35.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 42). Important: R Make sure the unit’s date and time setting is correct (page 14). Memory capacity (including your greeting message) The total recording capacity is about 40 minutes.
Answering System messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message Use this procedure to erase your greeting message and use a pre-recorded one. 1 2 MMENUN#304 MOKN a M N Playing back the greeting message 1 2 MMENUN#303 M N Listening to messages Using the base unit When new messages have been recorded, the message indicator M N on the base unit flashes. N.
Answering System R “New Message” must be set to “On” in “Setting the Smart Function Key”, page 15. n Editing the number before calling back 1 Press MMENUN during playback. 2 3 Operating the answering system MMENUN a a MOKN MbN: “Edit & Call” a MOKN Edit the number.
Answering System Storing a phone number to which the unit makes an alert call n From the phonebook: 1 MMENUN#338 2 MbN: “Notification to” a MOKN a MADDN 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired phonebook entry. a MOKN a M N n By entering a phone number: 1 MMENUN#338 2 3 4 5 MbN: “Notification to” a MOKN a MADDN MbN: “Manual” a MOKN Enter the desired name (16 characters max.). a MOKN Enter the desired number (24 digits max.).
Answering System Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Remote access code A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely.
Answering System Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 Let the phone ring 20 times. R A long beep is heard. 3 Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back. R You can either hang up, or enter your remote access code again and begin remote operation (page 41). 1 2 MMENUN#211 MbN: Select the desired setting.
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 44 TGE72xE_0221_ver005.pdf 3 ) 4 5 6 Helpline Tel. No.: U.K.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 14). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Problem Cause/solution I cannot register a handset to a base unit. R You entered the wrong PIN. If you forget your PIN, see “I cannot remember the PIN.” (page 47). I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 MMENUN#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a M N Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 11).
Useful Information Problem Cause/solution I cannot make a call. R You dialled a call restricted number (page 33). R The key lock feature is turned on. Turn it off (page 20). I cannot make or answer a call. R An outside line is being used after a mobile locator feature is used. N on the base unit. To end the call, press M Caller ID/Talking Caller ID Problem Cause/solution Caller information is not displayed. R You must subscribe to a Caller ID service.
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 37). R The message memory is full. Erase unwanted messages (page 38). R The recording time is set to “Greeting Only”. Change the setting (page 42). R Your phone service provider’s voicemail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Registering a handset to the base unit 1 Handset: MMENUN#130 2 Base unit: Press and hold M N for about 5 seconds. R If all registered handsets start ringing, press M (KX-TGE722/KX-TGE723) 3 N again to stop, then repeat this step. Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 47. Deregistering a handset 1 2 3 MMENUN#131 R All handsets registered to the base unit are displayed.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index K Index A B C D E F H I M Alarm: 28 Answering calls: 17 Answering system: 37 Call screening: 42 Erasing messages: 38, 39, 41 Greeting message: 37 Greeting only: 42 Listening to messages: 38, 41 New message alerting: 39 Number of rings: 42 Recording time: 42 Remote access code: 41 Remote operation: 41 Turning on/off: 37 Auto intercom: 20 Auto talk: 17, 27 Baby monitor: 31 Battery: 10, 11 Call restriction: 33 Call share: 18 Call waiting: 18 Call Waiting Caller ID: 18 Caller ID service: 35 Caller
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IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
