Operating Instructions

Problem Cause/solution
I cannot make or answer
m
obile calls with the
handset.
R Depending on the mobile phone’s compatibility, you may not
be able to make or answer mobile calls even if the mobile
phone is connected to the base unit.
R Make sure that the MOBILE indicator lights up and the mobile
phone is connected to the base unit (page 20).
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 mobile lines, or the headset and 1
mobile line).
R The mobile phone is being used separately from your system.
I can make and answer
m
obile calls but cannot
hear a sound.
R The Bluetooth technology on your mobile phone may not be
functioning normally. Turn off and on your mobile phone.
R Disconnect and reconnect the base unit AC adaptor and try
again.
I cannot switch mobile
c
alls from the unit to the
mobile phone.
R Your mobile phone may not support this feature. Refer to the
operating instructions of your mobile phone.
I cannot make a call using
t
he landline.
R You dialled a call restricted number (page 44).
R The key lock feature is turned on. Turn it off (page 26).
I cannot use a mobile line
o
r a landline.
R The unit can be used to talk on 2 lines at the same time (for
example, 2 mobile lines, or the landline and 1 mobile line).
Caller ID
Problem Cause/solution
Caller information is not
d
isplayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
t
o display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 36).
R Move closer to the base unit.
Time on the unit has
s
hifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 36).
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
65
Useful Information
TGH26xE_(en)_0203_ver120.pdf 65 2017/02/03 14:07:10