Manual

Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart
do not solve the problem, refer to "Customer Services Directory (United States and Puerto Rico)" on page 58 if you reside in the U.S.A.and Puerto
Rico, or refer to "Product information" on page 59 if you reside in Canada.
The following do not indicate a problem with this unit:
• Regular disc rotating sounds.
• Image disturbance during search.
To reset this unit Page
To return all settings other than
some settings to the factory
preset.
Power
• Select "Yes" in "Restore Default Settings" in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for "Remote
Control Code", "On-screen Language", "IP Address/DNS Settings", "Proxy Server Settings",
"Network Service", "DVD-Video Ratings" and "BD-Video Ratings" to the default settings.
4O
The unit switches to standby
mode.
Operation
• This is a power saving feature. It can be changed if desired using "Off Timer" in the Setup
menu.
• When the time set for the sleep timer has passed, the power will be turned off.
• One of the unit's safety devices is activated. Press [POWER (b/I] on the main unit to turn the
unit on.
4O
21
The unit is on but cannot be
operated.
Cannot eject disc,
Played back image is distorted
or does not playback correctly.
• Confirm the correct drive is selected.
• Some operations may be prohibited by the disc.
• The unit is hot CU59" appears on the display). Wait for "U59" to disappear.
• One of the unit's safety devices may have been activated.
Reset the unit as follows:
1 Press [POWER (b/I] on the main unit to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [POWER (b/I] on the main unit for
about 3 seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2 Press [POWER (b/I] on the main unit to switch it on. If the unit still cannot be operated,
consult the dealer.
• Condensation has formed. Wait 1 to 2 hours for it to evaporate.
• The unit may have a problem. While the unit is off, press and hold [1_1_/1_1_] and [_ OPEN/
CLOSE] on the main unit at the same time for about 5 seconds. Remove the disc and consult
the dealer.
• High definition video (transfer rate of 18 Mbps or faster) cannot be played back correctly if it
was recorded on a DVD compatible to double speed or slower.
17
52
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii_i!_i!;!!;i:ii!
RQT9371