Operating Instructions
21
TQBJ2216
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the
check points, or if the solutions indicated do not
solve the problem, consult your dealer for
instructions.
█
Common problems
No power
• After connecting the AC mains lead, wait about
10 seconds before switching on the main unit.
• Disconnect the AC mains lead for 10 seconds
before connect again.
• After switching on the main unit, if the main unit
immediately switches off, disconnect the AC mains
lead and consult your dealer.
• If the main unit does not switch on when switching
on TV (HDMI CEC), switch on the main unit
manually.
No operations can be done with the remote
control.
• Remove the insulation sheet before you use the
remote control for the first time. (
~7)
• Examine that the battery is installed correctly.
(
~7)
• The battery is weak. Replace it with a new one.
(
~7)
• Set the remote control code again after replacing
the battery. (~23)
• Use the remote control within the correct operation
range. (
~5)
The system automatically switched to standby
mode
• “AUTO OFF” function is on.
The system automatically switches to standby mode
if there is no signal input and no operation is being
performed for approximately 20 minutes. Refer to
page 19 to switch off this function.
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Bluetooth
®
Pairing cannot be done.
• Check the Bluetooth
®
device condition.
• The device is out of the 10 m communication range.
Move the device nearer to the system.
The device cannot be connected.
• The pairing of the device was unsuccessful. Do
pairing again.
• The pairing of the device has been replaced. Do
pairing again.
• This system might be connected to a different
device. Disconnect the other device and try
connecting the device again.
• The system may have a problem. Switch off the
system and then switch on again.
The device is connected but audio cannot be
heard through the system.
• For some built-in Bluetooth
®
devices, you have to
set the audio output to “SC-HTB400” or
“SC-HTB600” manually. Read the operating
instructions of the device for details.
Sound from the device is interrupted.
• The device is out of the 10 m communication range.
Move the device nearer to the system.
• Remove any obstacle between the system and the
device.
• Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.)
are interfering. Move the device nearer to the
system and distance it from the other devices.
█
HDMI
HDMI CEC related operations no longer function
properly.
• Check the setting on the connected devices.
– Switch on HDMI CEC function on the connected
devices.
– Select this system as the speaker in the TV’s
HDMI CEC menu.
• When the HDMI connections are changed, after a
power failure or after the AC mains lead has been
removed, HDMI CEC operations may not function
properly.
– Switch on all the devices that are connected to
the TV with an HDMI cable and then switch on the
TV.
– Switch off the HDMI CEC settings of the TV and
switch it on again. For details refer to the
operating instructions for the TV.
– While the system and the TV are connected with
an HDMI cable, switch on the TV, disconnect the
AC mains lead of this system and then connect it
again.
[HTB600] The first few seconds of audio cannot be
heard when using the HDMI connection.
• This may occur during DVD-Video chapter
playback. Change the digital audio output setting on
the connected device from “Bitstream” to “PCM”.
[HTB600]
When the main unit is switched on or
switched off, audio and video are temporarily
disabled.
• This is normal and not a malfunction. This can occur
when the connected HDMI device does not support
HDMI CEC function.
htb600.400_TQBJ2216-2_en.fm Page 21 Friday, June 3, 2022 11:25 AM