THE FOLLOWING IS AN EXECUTIVE WHITE PAPER ON: M AR CH 2 0 14 By: David Krebs – Vice President W HIT E PA P E R Enterprise and Government Tablet Solutions: Realizing the Gift of Time Exclusive License to Distribute: PANASONIC
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Executive Summary In today’s increasingly service driven economy, an organization’s greatest asset – and cost – is in its workforce and their time. Optimizing this time is at the heart of an organization’s operational strategy.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Exhibit 1: Tablet Investment Situation One of the most telling statistics signifying the rise of tablets as a computing platform – and not just a content consuming device – is the rate at which tablets are being evaluated and deployed as a displacement device.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Exhibit2: For your frontline mobile workers, was/is the tablet considered as a notebook or handheld replacement or is it supporting new workflows and use cases? Defining the Enterprise Tablet Akin to PCs in the 1980/90’s, the Internet in the late 1990’s and WiFi in the early 2000’s, the introduction of many tablets into today’s enterprise environments is through the individual employee.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Exhibit3: Top Three Tablet Requirements Tablet requirements for enterprise customers and consumers are measurably different, especially when it comes to security, management, reliability and uptime, IT integration, ability to audit and support. Some of the more critical include: • Battery Life and Management. A major requirement for field mobile solutions is a strong all-shift battery performance without significant design implications.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Know Your Field Worker’s Environment For field mobile workers especially, the need for stable and reliable solutions that are designed with their needs in mind is critical. Assuming their requirements are similar or equal to those of other mobile workers and can be satisfied with a “standardized” solution is a critical misconception that leads to the misapplication of technology.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER With growing expectations and demands for field mobile performance to achieve their ‘full potential’, mobile technologies are increasingly integrated into workflows. VDC’s research evidences workforce productivity benefits in excess of 40% of and customer satisfaction and loyalty improvements averaging 30% as a result of the adoption of well-designed mobile solutions. However, failure of tablets in the field can have the opposite effect.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Exhibit 6: Productivity Loss and IT Support Costs as a Percent of TCO Consumer Mobile Device Challenges Extend Beyond Failure Rates The recent advances we have witnessed to mobile technologies have been staggering. Many of these were innovations first made available on consumer devices. As a result, the desire to leverage these sophisticated new consumer devices in the enterprise across a variety of use cases is very real.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER • Robust security solutions. The need for security to support enterprise and government mobility solutions is clear. However, for many frontline mobile workers accessing sensitive information, the requirements are even more acute.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Total Cost of Development: Key Considerations When Developing Line of Business Applications The myriad of options available to enterprise decision makers looking to mobilize B2B, B2E or B2C workflows and experiences is challenging and introduces significant complexity to the equation.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER The key value proposition for the Windows OS for enterprise mobility solution includes: • Backend Integration. Supporting backend integration with capabilities such as identity management, offline storage, managing large datasets, integration with enterprise systems, messaging and others clearly represents a major requirement for many enterprise and government mobility applications.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER Conclusions and Recommendations The cost reduction and revenue growth benefits of tablets in today’s enterprise are far reaching and cannot be understated. At the same time, the complexities and challenges of a rapidly evolving enterprise market for tablets are just beginning to emerge. Key tablet investment success requirements include: Let the application and environment drive tablet selection.
ENTERPRISE AND GOVERNMENT TABLET SOLUTIONS WHITE PAPER About the Research VDC Research was commissioned by Panasonic to conduct research among enterprise mobile IT decision makers and software developers to analyze their deployment and development approach, assess their requirements and compare the capabilities and challenges of various approaches to mobile development and assess the cost of ownership and cost of development of various approaches.
