Operating Guide

FAQs
93
Problem Causes / Actions
Screen
Chaotic image, noisy

Set [P-NR] in the Picture Menu to remove noise. (p. 32)

Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed

Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 32)

Check the setting of [AV2] ([COMPONENT] / [VIDEO]) in [Input Selection] to
match the output of the external equipment. (p. 28)
Blurry or distorted image
(no sound or low volume)

Reset channels.
(p. 40 - 41)
Unusual image is
displayed

Turn the TV off with Mains power On / Off switch, then turn it on again.

If the problem persists, initialise all settings.
[Shipping Condition] (p. 51)
Sound
No sound is produced

Is “Sound mute” active? (p. 9)

Is the volume set to the minimum?
Sound level is low or
sound is distorted

Sound signal reception may be deteriorated.

Set [MPX] (p. 34) in the Sound Menu to [Mono]. (Analogue)
HDMI
Sound is unusual

Set the sound setting of the connected equipment to “2ch L.PCM”.

Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu. (p. 35)

If digital sound connection has a problem, select analogue sound connection.
(p. 89)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI

Check the HDMI cable is connected properly.
(p. 81)

Turn the TV and equipment off, then turn them on again.

Check an input signal from the equipment. (p. 90)

Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to the
network

Check the LAN cable or wireless LAN is connected properly. (p. 64)

Check the connections and settings. (p. 64 - 68)

Check the network equipment and network environment.

The router may not be set to issue IP address automatically. If the network
administrator prefers to allocate an IP address, set an IP address manually.
(p. 66)

The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 36) and set the router to use it.

If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the file
during DLNA operations

Is media server of the connected equipment prepared?
(p. 63)

Check applicable data format. (p. 85, 86)
Cannot operate
VIERA Connect

Check the connections and settings.
(p. 64 - 68)

The server or connected line may be busy now.