Introduction to Freesat DOC: UK/CCC/TRAINING//PZ81 V1.
DOC: UK/CCC/TRAINING//PZ81 V1.
Contents Freesat Questions and answers………………………………... Page 1 How does Freesat Broadcasting work? ……………………… Page 5 TH-PZ81 Features ……………………...……………………… Page 6 Freesat TV Purchase and Installation ……………………… Page 7 Freesat Installation Process ……………………………….… Page 8 The day of Customer Installation …………………….……… Page 9 Freesat TV Trouble Shooting Guide ………………..……… Page 10 Entering the Customer’s Post Code …………………..…….… Page 15 Software Updates of Freesat TV ……………………….
Questions and Answers “Panasonic launches the UK's first HD televisions with freesat HD built-in” Panasonic are delighted to be supporting the launch of freesat which marks a major landmark in the development of Digital Television broadcasting in the UK Q. What is Freesat? A. Freesat is a brand new digital satellite TV service brought to you by the BBC and ITV.
Q. How does Freesat compare to Sky or Virgin Media? A. Freesat is not intended to compete with Sky TV. The concept of Freesat is that the services are completely free with no contracts and no subscription charges. Sky, Sky HD and Virgin Media services offer premium packaged programmes on a subscription basis over a contracted period. Many customers will want to continue their subscription to Sky or Virgin Media in order to receive the movies and sports packages offered by these providers. Q.
Q. I can’t receive Freeview. Will I be able to receive Freesat? A. Freesat uses satellite technology so you can receive the signal from a satellite dish in almost every home in the UK. There may be restrictions in mounting a satellite dish in some circumstances such as rented properties, listed buildings etc. Please consult the property owner/ the local authorities if you have concerns. Q. What equipment will I need to receive Freesat? A.
Q. Where can I buy an integrated Freesat TV? A. Panasonic are launching our first models to the UK market in June 2008 They will be available through: xxxxxxxxxxxx, xxxxxxxxxxxxx, xxxxxxxxxxxxx, xxxxxxxxxxxx, and many on our independent dealers. Q. How will the Digital Switchover affect Freesat viewers? A. Starting in 2008 and concluding in 2012, UK TV services will go completely digital, region by region. This process is called digital switchover.
How does Freesat Broadcast work? Euro-bird Satellite Astra Satellite e uid TV se , Ra rvi dio ce s w and ith int No era c w & tive Ne xt G me ram og Pr ic on ta ctr Da Ele PG) (E Satellite Both signals are received by the same dish Uplink Broadcaster Service information sent to central collator Now & Next data sent back to the broadcaster 5 DOC: UK/CCC/TRAINING//PZ81 V1.
TH-PZ81 (50,46,42) Full-HD Model with HD V-real PRO 3 Technology • • • • • • • • • Full HD Plasma G11 Panel (1920 x 1080 pixels) SD/HD Freesat Tuner Built-in V-real PRO 3 MEGA Contrast Intelligent Frame Creation (IFC) Max.
How is a Freesat TV purchased and installed? 7 DOC: UK/CCC/TRAINING//PZ81 V1.
Freesat Installation 8 DOC: UK/CCC/TRAINING//PZ81 V1.
Installation Day 9 DOC: UK/CCC/TRAINING//PZ81 V1.
Freesat TV Troubleshooting Problem Possible Cause Remedy On screen Message “Faulty Dish” There could be a problem with the satellite cable or the dish. Physically check the cable to ensure that it is plugged in correctly and nor damaged in any way The problem could be with either the cable or the LNB on the dish. Most customers will not be able to check which is at fault other than visually inspecting that the cable is plugged it to the TV and has not been cut or damaged.
Freesat TV Troubleshooting Problem Possible Cause Remedy On screen Message “New DVB service found” “Press OK to start Auto Setup” There may be new programmes available but this message will appear each time a change is made to the broadcaster’s service Use “OK” to search for new programmes or “Exit” to ignore the message. The New Service Message can be deactivated in the DVB tuning menu to prevent the message from appearing.
Freesat TV Troubleshooting Problem Possible Cause Remedy No Sound can be heard from TV Stations The sound may have been turned down to the minimum or muted Press and hold the volume up button and adjust to the desired level. No Sound can be heard from an external device (DVD, VCR, camcorder, satellite receiver etc). Check the connections from the external device to the TV. Check the TV volume. If a Scart lead is being used ensure that it is is pushed in fully. Give it a wriggle as it is pushed in.
Freesat TV Troubleshooting Problem Possible Cause Remedy The TV is not connected to a wall socket or the wall socket is not switched on. Connect the TV to a working wall socket and switch it on. The fuse in the plug may have blown. Remove the fuse from the plug and replace it with one of an identical rating.
Freesat TV Troubleshooting Problem Possible Cause Remedy The batteries are running low Replace the batteries The remote control is outside the correct operating angle. Point the remote control directly at the front of the TV (within a 30 degree angle of the front of the TV. Sunlight or another source of bright light is shining on the TV’s remote receiver. Situate the TV away from sunshine and other sources of bright light.
Entering your Post Code Why is it necessary to enter a Post Code when setting up a Freesat TV? When installing a freesat TV and running the Auto-Setup you will be prompted to enter a post code. The post code is used to indentify where in the UK you are located and to select the correct “Local” TV programmes for your area. The correct Local News and Local Weather programmes etc can then be watched on the BBC and ITV.
Updating Software on Freesat TV How does the software update process differ from that of Freeview? The main difference is that Panasonic Freeview equipment uses the Over the Air Download system (OAD) whereas the Freeview TV uses the newer System Software Update (SSU) system. The OAD system, once the software update has been approved by DTG, it is sent to the BBC to download on the next available slot that the manufacturer has allocated. This could be weeks after the software has been approved.
Adding Other Satellite broadcasts It is possible to receive other free satellite broadcasts that are outside of the Freesat package. In order to do this it is necessary to search for “Other Satellite” Broadcasts using the procedure below. WARNING - This process will take around 45 minutes and the TV cannot be used during that time Select Press You will see Menu Setup Add other Sat services Auto Setup Astra2/Eurobird 17 DOC: UK/CCC/TRAINING//PZ81 V1.
Auto-set-up Begins After a few seconds the signal lock status will change to “Locked”. The satellite tuner is now searching for all available programmes.
