Introduction to Freesat

In this case use the “Options” button
on the remote control and from the
Language option, select “English”
and press OK. Please note that this
setting cannot be stored. The
language will reset if the TV is
switched off.
Some Multi-language
broadcasts because of the
way that they are being
transmitted, do not switch the
language to English even
though they broadcast in
available in English and you
have set English as the default
language
Some Freesat programmes
do not produce the sound in
English by default.
Either the service is off air or the
broadcaster is temporarily not
transmitting the guide information.
Try again later when the
broadcaster is transmitting
programmes.
The contents of the EPG are
transmitted by the broadcaster
and may be unavailable.
Some of the information in the
Electronic Programme Guide
(EPG) is greyed out and
cannot be accessed
For security reasons the PIN cannot
be changed or removed. Please
refer to DSN Service Centre to have
the PIN Reset. Proof of ownership
will be required.
The Owner ID Information and
Child Lock of programmes
cannot be changed without the
correct PIN code
A pin code for Child Lock or
Owner ID has been set but
forgotten
Manually select the HDMI input on
the TV that the external device is
connected to. It will remain
registered until it is disconnected
and another device is connected.
The external device may not
have been recognised by the
TVs HDMI input or the
external device may have
been changed.
Viera Link functions do not
work.
Check the broadcast on another TV.
Reset the TV by switching it off,
waiting for ten seconds and
switching it on again. If this does not
resolve the problem, reset the TV
using shipping condition
This could be caused by a
glitch in the software or by the
broadcaster
An unusual Image is displayed
Replace the batteries
Point the remote control directly at
the front of the TV (within a 30
degree angle of the front of the TV.
Situate the TV away from sunshine
and other sources of bright light.
The batteries are running low
The remote control is outside
the correct operating angle.
Sunlight or another source of
bright light is shining on the
TV’s remote receiver.
Remote control does not work
or is intermittent.
RemedyPossible CauseProblem
Freesat TV Troubleshooting
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