Operating Instructions

English
22
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
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For details, refer to [eHELP] (Support > FAQs).
The TV does not switch on
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Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode
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Auto power standby function is activated.
The remote control does not work or is intermittent
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Are the batteries installed correctly?
(p. 18)
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Has the TV been switched on?
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The batteries may be running low. Replace them with
new ones.
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Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).
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Situate the TV away from sunshine or other sources
of bright light so they do not shine on the TV’s remote
control signal receiver.
No image is displayed
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Check the TV is turned on.
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Check the mains lead is plugged into the TV and the
mains socket.
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Check the correct input mode is selected.
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Check the selection of [Composite] / [Component] in
[Input Selection] to match the signal being output by
the external equipment.
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Is [Backlight], [Contrast], [Brightness] or [Colour] in
the Video Menu set to the minimum?
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Check all required cables and connections are firmly
in place.
An unusual image is displayed
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Turn the TV off with Mains power On / Off switch,
then turn it on again.
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If the problem persists, initialise all settings.
[Shipping Condition] (Setup Menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
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Set [HDMI 2.0 Setting] (Setup Menu) to [4K@60Hz
4:2:0]
(p. 14)
Parts of the TV become hot
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Parts of the TV may become hot. These temperature
rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
slightly and makes a noise
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There is a little gap around the panel to prevent
damage to the panel. This is not a malfunction.
Moving image is not smooth
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Intelligent Frame Creation automatically compensates
the picture frame rate and removes juddering
movements to make the images smooth.
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However, smoothness of moving image is not
guaranteed for certain input stream formats.
The LED indicator flashes red
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Please reset the TV by unplugging it from the
electrical outlet if the LED flashes red.
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After a minute, plug the TV back in to the electrical
outlet.
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If the flashing continues, contact your TV dealer or
Panasonic service center.
About the inquiry
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Please contact your local Panasonic dealer for
assistance.
If you make an inquiry from a place where this TV
is not present, we cannot answer about contents
that require visual confirmation for connection,
phenomenon, etc. of this TV itself.