Operating Instructions

English
24
How to Use eHELP
[eHELP] is the detailed operating instructions built into
the TV, and gives a more detailed explanation for a
better understanding of the operation of each feature.
1 Display [eHELP]
or
[Main Menu] [Help] [eHELP]

If the [eHELP] has been accessed previously since
the TV was turned on, the confirmation screen is
displayed to select whether to go to the [First page] or
to the [Last viewed page].
2 Select the menu
select
access

To access [How to use]
(green)
3 Select the item
Example:
select
access

To return to the previous screen / field
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.

For details, refer to [eHELP] (Support > FAQs).
The TV does not switch on

Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode

Auto power standby function is activated.
The remote control does not work or is intermittent

Are the batteries installed correctly?
(p. 20)

Has the TV been switched on?

The batteries may be running low. Replace them with
new ones.

Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).
*

Situate the TV away from sunshine or other sources
of bright light so they do not shine on the TV’s remote
control signal receiver.
*

Is the remote control mode wrong?
(p. 20)

If you are trying to use voice controls, is the remote
control registered (paired) with the TV? (p. 18)
When infrared communication is used
No image is displayed

Check the TV is turned on.

Check the mains lead is plugged into the TV and the
mains socket.

Check the correct input mode is selected.

Is [Backlight], [Contrast], [Brightness] or [Colour] in
the Picture menu set to the minimum?

Check all required cables and connections are firmly
in place.
An unusual image is displayed

This TV has a built-in Self Test. Makes a diagnosis of
picture or sound problems.
[TV Self Test] ([Help] menu)

Turn the TV off with Mains power On / Off switch,
then turn it on again.

If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] ([Setup]
menu)