Operating Instructions Recording Software Update Software Model No.
CONTENTS Preface.................................................................................................................................................................... 3 Software configuration........................................................................................................................................ 3 System configuration..........................................................................................................................................
Preface The WV-ASR500 Series (hereinafter this software) is a software that runs on the Microsoft® Windows® operating system and enables recording the images from multiple network cameras on the hard disk drives of the personal computer (hereinafter PC).
System specifications • Camera registration: Up to 64 cameras • User levels: 5 levels Compatible devices The following devices are compatible with this software. Important: • Some functions may not work depending on the firmware version of the compatible device. Refer to the Panasonic support website (http://panasonic.net/pss/security/support/index.html) for further information. Compatible client software Model Nos. Appears in this document as Version WV-ASM200 ASM200 2.
Model Nos. Appears in this document as Version WV-SF332 SF332 1.80 or later WV-SP302 SP302 1.80 or later WV-SP305 SP305 1.80 or later WV-SP306 SP306 1.80 or later WV-SW352 SW352 1.80 or later WV-SW355 SW355 1.80 or later WV-SW395 SW395 1.80 or later WV-SW396 SW396 1.80 or later WV-SC385 SC385 1.80 or later WV-SC384 SC384 1.80 or later WV-SC386 SC386 1.80 or later WV-ST162 ST162 1.80 or later WV-ST165 ST165 1.80 or later WV-SF346 SF346 1.
Features Easy connection to IP cameras: • Each server expandable up to 64 IP cameras • Supports IP cameras and encoders from multiple manufacturers. • Supports latest IP camera technology including megapixel cameras, H.264 and analytics. Intuitive user interface: • Intuitive user interface requires little to no training. • Common client connects to multiple servers to create scalable networks. Client-Server architecture: • Server software runs on Windows Server 2012.
Trademarks and registered trademarks • Microsoft, Windows, Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation. • iPad, iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries. • Android is a trademark of Google Inc. • All other trademarks identified herein are the property of their respective owners.
System installation checklist Config (Setup) Page (see "Config (Setup) page overview" (☞ page 13)) System • Set server for static IP address. • Configure the system name, time, and time zone. Storage • Ensure all disks are selected for recording except the system drive ("C:\") • Ensure total disk space matches the expected value. Add IP Cameras • Add IP cameras to the Servers. Camera Recording (IP cameras) • Set resolutions. • Set frame rate. Camera Recording (analog cameras) • Set resolutions.
Config (Setup) Page (see "Config (Setup) page overview" (☞ page 13)) Alarm Outputs • Name any alarm outputs to be used. Notifications • Create email profile for system health administrator. • Create email profile for security events such as unexpected motion or input triggers. • Create email profile for the installer. Auto Export • Create profile for video sources and duration to store on high-priority event. • Insert blank CD or DVD in DVD drive.
Installing the software Server requirements Hardware requirements Actual hardware requirements vary considerably based on each user's application: • CPU requirements increase greatly when hosting multiple concurrent web clients. • The Server application requires a maximum of 4GB, although additional memory is required for the operating system, web hosting, or any other server applications. • The storage system is often the performance limitation because of the large amount of read and write processes.
Software overview License Recording Software Channel License: WV-ASRE501, WV-ASRE501W, WV-ASRE516, WV-ASRE516W, WV-ASRE532, WV-ASRE532W, WV-ASRE564, WV-ASRE564W Upgrade License: WV-ASRE571, WV-ASRE571W, WV-ASRE572, WV-ASRE572W, WV-ASRE599, WV-ASRE599W Update Software Software Update License: WV-ASRM501, WV-ASRM501W, WV-ASRM516, WV-ASRM516W, WV-ASRM532, WV-ASRM532W, WV-ASRM564, WV-ASRM564W, WV-ASRM571, WV-ASRM571W Software Update License of Expired license: WV-ASRX501, WV-ASRX501W, WV-ASRX516, WV-ASR
Panasonic recommends that all servers be configured with one system administrator account with Remote Desktop remote access for system support. The Server can be accessed from multiple Client, which can be running from the same computer as the Server or from remotely networked computers. The Server has been preconfigured with one user. About the Client Click the logo in the upper-right corner of the page to open the "About ASR500 Series Client" window. 1.
Config (Setup) page overview w q Config (Setup) Page allows you to configure systems, cameras, and other devices. qq Configuration Tree This tree allows you to open the various configuration pages for each connected system. Each of the pages is described in detail in the following sections. ww Systems This default Config page displays systems that have been added.
Add Systems e r i t w !0 !1 q y o u The "Add Systems" page allows you to add systems so that you can connect to them with this System. qq To add a system, click the [New] button. (Alternatively, you can find a system, as discussed below.) oo To find a system and its address on your network, enter the IP address range in the "Find Systems" area.
System The "System" page allows you to set basic system parameters for the client application. The page is separated into the following tabs: The [System] tab allows you to create a name for the system, export and import settings from other systems, import and export graphics, and manage the licensing of your system. w r e q t qq The "MAC Address" of the system's primary network adaptor is used to generate a license key. To obtain a license key online, provide the system MAC address to your dealer.
The [Date/Time] tab displays the Server's time information. q w e r qq Select the time zone and daylight saving time (DST) information for the server's location. ee If the IP cameras on the network need to synchronize with a time server other than the Server, select "Enable Override" and enter the server address. ww On systems with Internet access, select "Enable Time Server" and enter a valid Internet time server.
The [Network] tab displays your system's IP Address, Netmask, Gateway, and Primary DNS server. q w e r qq Select a network connection from the "Network Interface" drop-down list to display its information. Systems with multiple NICs have more than one entry in the list. ww Enter the "IP Configuration" information for the network connection. "Gateway" and "Primary DNS" information is required to connect with a network time server. Click the [Apply] button.
This function cannot be used for ASR500.
Add IP Cameras y e r t q w The "Add IP Cameras" page allows you to add IP cameras and devices to the system and configure their settings. The following features are available on the IP Cameras page: qq The "Find IP Cameras" section scans for supported IP cameras available on the same network that the system is connected to. If you don't see an IP camera that you expect to see on the network, verify that the camera has been configured and that the camera can be pinged from a command prompt.
IP Camera Recording q w y e y r t u The "Camera Recording" page allows you to enable IP cameras to record video and configure recording settings. The following features are available on the IP Cameras page: qq The "Filters" list allows you to select which cameras are displayed in the "Cameras" list, based on categories such as camera type, recording status, resolution, and more.
Analog Camera Recording This function cannot be used for ASR500.
Camera Settings w e r t y q u The "Camera Settings" page is where you configure the individual IP and analog camera settings such as camera name, onscreen display, "PTZ" settings, video settings, recording quality and motion and video masks. This page is identical whether you are configuring an IP or an analog camera, but certain features might be unavailable depending on the type of camera you are configuring.
The rest of the "Camera Settings" page is discussed as follows. i o !0 !1 !2 !3 !6 !4 !5 !6 !5 Note: • The following settings on the "Camera Settings" page are not available on RTSP interfaces, and they vary on ONVIF and certain proprietary interfaces. !!3 The "Sensitivity" slider allows you to configure how much motion must occur in the camera's view to trigger motion recording (if enabled on the "Schedule" page). A low sensitivity setting can reduce false motion created by video noise or shadows.
!!5 The [Apply Defaults] buttons restore factory settings to their respective sections. One [Apply Defaults] button restores the "Video Settings", and the other restores the "Record Settings". !!6 See the following section "Motion Mask, Video Mask, and Motion Window" for more information about those portions of the "Camera Settings" page. IMPORTANT: • Many IP camera settings that are not available in this system can be accessed through the camera's web page.
Motion Mask, Video Mask, and Motion Window The following types of masks can be created on cameras connected to this system: • A "Motion Mask" is an area of a video window where motion is ignored • A "Motion Window" is an area of a video window where motion is monitored (and the remainder of the screen is essentially masked). • A "Video Mask" is used to block an area of a camera's view so that it cannot be seen onscreen in live or recorded video. Note: • The type of mask available varies by camera.
To create a video mask, complete the following steps: qq On the "Camera Settings" page, click the [Edit] button in the "Video Mask" section. This displays a yellow grid over the live video from the camera. ww Draw the mask directly in the grid by left-clicking while dragging the cursor over the area of the grid you want to mask. A green rectangle indicates the masked area. ee Click the [Apply] button. The yellow grid disappears and green rectangle is replaced by a solid gray rectangle.
Serial Profiles The "Serial Profiles" page enables the Server to integrate with serial data devices such as point-of-sale (POS) and bank machine systems. q o e r t y u w i !0 ii The [Line Masks] and [String Replacements] tabs are discussed on the following page. qq To view an existing profile, select it from the list. ww To add a new profile, click the [New] button below the list of profiles.
The [Line Masks] tab allows you to black out lines so they are not visible on the live camera or through recorded data. (This can be used to hide credit card information.) Enter one or more signal words in the "String" field, and the system will black out the entire line on the live display screen, on the search results, or in both cases, as selected. The [String Replacements] tab allows you to modify serial data to a human-readable format.
Serial Ports The "Serial Ports" page allows you to configure serial ports on this system so that they can be used to communicate with serial devices such as POS terminals or pan-tilt-zoom (PTZ) cameras. There are two "Serial Ports" sections — one for standard UART (Universal Asynchronous Receiver/Transmitter) and one for serial ports over IP. q w e r t y u i o !0 For a UART serial port, connect the wires to the serial port and then configure the port.
The "IP" section is explained as follows. q w e r t y u i o !0 !1 !1 !2 For serial over IP, you must add the port by clicking the [New] button; the system does not automatically detect and list IP serial ports. You can configure the following settings on each port: !!0 "Timeout" is the number of seconds after which an end-of-line character is entered if a serial device has not sent text.
PTZ configuration This section discusses the "PTZ" section of the "Camera Settings" page, which allows you to identify a camera as a PTZ device and configure PTZ presets. q w e t r qq Select the camera's COM port from the "Serial Port" drop-down list. This port is configured on the "Serial Ports" page. ww Select the camera's Address as configured on the camera hardware. (The protocol is automatically displayed based on the Serial Port selected.
PTZ presets can be configured by clicking the left [Settings] button on the "Camera Settings" page. y u q r t w o i e !0 ii "Resume time" is the number of seconds that certain PTZ functions (such as a tour, a linked event, or a soft trigger) can resume after a user manually controls PTZ functions. Dwell time is the amount of time that the camera stays on each preset. qq Click the [New] button. ww Use the buttons of "Pan/Tilt" to point the camera at the desired preset location.
Digital PTZ presets can be configured by clicking the [Settings] button in the "Digital PTZ/Fisheye" block on the "Camera Settings" page. yy Select a "Mode" for cameras with this systemsupported fisheye lenses. If you select "ImmerVision", additional drop-down lists appear that allow you to select a model and mounting options. y t e r q w qq Use the buttons of "Pan/Tilt" to point the camera at the desired preset location.
Audio Inputs/Outputs This function cannot be used for ASR500.
Trigger Inputs w e q r The "Trigger Inputs" page allows you to assign a name and configuration to the discrete inputs on hybrid systems and certain IP cameras with alarm inputs. These triggers can be configured to trigger video recording or a relay using the "Event Linking" page. qq Enter a name for each trigger input in the "Trigger Name" column. ww Configure the trigger input's "Normal State" as Normally Open (NO) or Normally Closed (NC).
Alarm Outputs w e q r The "Alarm Outputs" page allows you to assign a name and configuration to the alarm outputs on hybrid systems and certain IP cameras. qq Enter a name for each alarm output in the "Alarm Name" column. ww Configure the alarm output's "Normal State" as "Hi" (5VDC) or "Lo" (0VDC). ee The "Status" column indicates whether the alarm output is in its normal (green) state or in its alarm (red) state.
Video Output This function cannot be used for ASR500.
Storage The "Storage" page allows you to configure the system's hard drives for video storage and monitor the health of drives and RAID arrays. The following tabs are available on the "Storage" page: • The [Drive] tab displays all the installed drives, their capacity, available storage space, and status. • The [Hardware] tab allows you to monitor attributes of each hard drive and RAID controller.
Repeat for each camera that requires expiration rules. To remove expiration rules, select one or more camera names in the list on the right and click the [<
The following features are available on the [Hardware] tab: w q e r If a drive or controller is in an alarm condition, it is highlighted in red in the "Storage Hardware" list. Alarm conditions can include a rebuilding array, high drive temperature, drive verification failure, drive removal, new drive, and more. You can configure a notification of a drive alarm using the "Event Linking" feature (see the "Event Linking" section of this manual for more information).
Notifications The "Notifications" page allows you to configure an e-mail server and message profile that will send an email message when an event occurs. To configure events that cause an email notification to be sent using these email settings, see the "Event Linking" section of this manual. The "Notifications" page is separated into three tabs: [E-mail Message Profiles] [E-mail Servers], and [Web Server].
The [E-mail Servers] tab allows you configure the outgoing SMTP mail server that sends email from this system. This information can be provided by the network administrator. w e y r t q tt Click the [Add/Apply] button to add the email server to the list. qq Click the [New] button. ww In the "Server Description" field, enter a unique, descriptive name of email server. yy To change the order of the email servers, select a server from the list and then click the up or down button.
Auto Export "Auto Export" quickly exports video from specified inputs to a CD, DVD, hard drives, or removable drives. w t e r q y u i qq If you want to create a profile that can be used on the "Event Linking" page, click the [New] button. Otherwise, skip to step 10 on the following page. %a %A %b %B %c %d %H %I %j %m %M %p %S %U %w %W %x %X %y %Y %Z %% ww Enter a Name for the profile.
uu To enable export files greater than 4GB (up to 137GB), select "Export PS file only". Otherwise, the file export will be in .exe format. A .ps file must be viewed in a separate video player. ii Select the cameras to be included in the export profile. The rest of the "Auto Export" page is described as follows. o !0 !5 !1 !2 !3 !4 oo Click the [Apply] button to finish creating an "Auto Export" profile and add it to the "Profiles" list.
Event Linking w e r q t i y u o The "Event Linking" page allows you to connect different types of events, such as the activation of an input trigger, to an action, such as recording video or triggering an alarm. Event Linking provides quicker searches for specific event types.
The following Event Types are available: Event Type Description Video Motion Camera detects motion. Video Loss Analog video signal is disconnected. Input Trigger Discrete input on hybrid server or IP camera with alarm input is activated. Serial Port Key word entered on "Serial Profile" page is detected on a pre-selected port. Serial Profile Key word is detected on any Serial Port with that profile. Health Detected problem involving the health of the Server hardware.
The following Action Types are available: Action Type Description None No action will be performed. The event will be logged in the Event Database. Record Video Video will be recorded. Record Audio Audio will be recorded. Output Trigger A wired output trigger on the back of the server or IP camera will be activated. Output Video 1 The analog monitor will switch to a full-screen view of the selected camera.
Event Monitoring The "Event Monitoring" page allows you to configure this system to react to events that take place on connected servers. First, you must create and define Event Monitoring Profiles, which are a set of actions (such as displaying live video or triggering a sound) that are triggered by events (such as motion or triggered inputs). w e r q t y u i qq To create a new profile, click the [New] button in the "Profiles" section.
Action Type Description Action Target Options Log (Video Panel or View) A notification of the event is saved in the system log file. None Play Sound (Video Panel or View) A sound is played. A list of sounds. Switch Video (Video Panel) Video from a camera is displayed. All cameras enabled on all connected systems (or on the system selected from the drop-down list) Digital Preset (Video Panel) A PTZ preset configured on a cam- All PTZ presets configured on all conera is displayed.
Schedule The "Schedule" page allows you to configure your recording schedule. By default, this system is scheduled to record motion and events. There are four modes of video recording, which are color-coded on the "Schedule" page: "Motion " (blue), "Free Run" (green), "Alarm" (red), and "None" (white). Free run is continual recording. This type of recording uses a large amount of disk space.
On the [Sources] tab, you can configure a separate recording schedule for each device: Select the device from the tree and schedule it in the same way as described for the [Days] tab. Note: • You can apply the one device's schedule to another device by clicking the [Apply To...] button. IMPORTANT: • Your recording schedule can be created by the hour with the grid but may have a few minutes of variation at the start and the end of the schedule when it runs.
Archiving Note: • Archiving uses a significant amount of a system's resources. Thus, video recording rates could be automatically throttled while archiving is in progress, especially on a wide area network with limited bandwidth. To avoid throttling of video recording, it is highly recommended that archiving be scheduled for periods when video recording rates are reduced.
To configure an archive task schedule, complete the following steps in the "Task Schedule" section on the [Target] tab: w e r t q y qq Click the [New] button. ww Enter a name for the archive task. tt If you select "Until Finished" or "User Defined", select a "Frequency" for the task. Custom allows you to select days of the week individually. ee Select a start time. yy Click the [Apply] button. rr Select an end time.
The [Schedule] tab on the "Archiving" page allows you to select the types of data and devices to archive: r q w e t y On the [Days] tab, you can configure archiving of all data, motion video (which includes alarm video), or just alarm video. To change the "Setting", complete the following steps: qq Select the appropriate tab for the day of the week.
On the [Sources] tab, you can configure a separate archiving schedule for each device: Simply select a device from the tree and then configure archiving the same way as described for the [Days] tab. Note: • You can apply the one device's schedule to another device by clicking the [Apply To…] button.
Users w e r q y t u The "Users" page allows you to add and delete users, configure a user's group access level, and assign permissions for viewing cameras. After a user has been added to the system, the user can log in and view live and recorded video according to the permissions assigned to them. qq To add a new user, click the [New] button. (To change the password or permissions for a user, select the existing username.) rr Assign a "Priority" level to the user.
uu The "Custom User Privileges" section contains the following list of privileges that can be assigned to a user: • Allow Live Viewing • Available in Live Cameras • Available in Live Groups • Available in Live Maps • Available in Live Views • ASR-Replay • Allow PTZ • 2-way Audio • Include in Event Monitor • Allow Searching • Available in Search Cameras • Available in Search Groups • Available in Search Maps • Available in Search Views • Available in Search Events • Save Image & Copy to Clipb
Systems The "Systems" page lists all added systems, along with their serial number, Model Number, IP address/hostname, connection status, license type, MAC address, subscription information, version information, status (such as, Normal, Alarm, or Motion), and days of recorded video. Note: • To display or remove a column on the "Systems" page, right-click any column header and select the column from the pop-up menu.
Note: • If the physical connection between the client computer and server is interrupted while you are connected to the server in this system, the "Connection Status" will be displayed as Network Activity Timeout. The status will then be displayed as Disconnected after a specific amount of time that varies among operating systems. Device This function cannot be used for ASR500.
Client This function cannot be used for ASR500. Joystick This function cannot be used for ASR500.
Groups w e r q y t u The "Groups" page allows you to create logical groups of cameras and other items connected to one or more systems. This is a useful when you have multiple systems with a large number of cameras spread across a large building or campus, and you would like to place cameras in logically named groups such as First Floor, Second Floor instead of viewing your cameras in default groups based on their connection to the systems. qq Create a new group by clicking on the [New] button.
Maps This function cannot be used for ASR500. Views This function cannot be used for ASR500.
Tours This function cannot be used for ASR500. Layouts This function cannot be used for ASR500.
System information e q w r t y The "System Information" page displays information about users that are currently logged into the system, plug-in file version information number and status, and the system log. This page is displayed when you click on the system name in the "Configuration" tree. qq "System Usage" displays the users that are currently logged in, the user's access level and IP address, and the number of streams being viewed.
The "System Information" page also includes a [Login History] tab and an [Audit Trail] tab when you are connected to a compatible system. e r q w t To view the login history for the system, complete the following steps: qq Select a start date and time and end date and time. rr To resort the list, click any column title. tt Click the [Export] button to save the information as a separate log file. ww Click the [Search] button to list all login and logout actions in that time range.
tt To resort the list, click any column title. yy Click the [Export] button to save the information as a separate log file. uu Select the "Maximum Days Storage" that the actions should be stored on the system and click the [Apply] button.
Troubleshooting Before asking for repairs, check the symptoms with the following table. Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below. Symptom Cannot access from the client software (ASM200/ASM970). Cause/solution Ref. pages • Connection to a LAN is not established or a network is not working correctly. Refer to a system administrator for further information.
Symptom Cause/solution Ref. pages It takes time when searching using the client software (ASM200/ASM970). • When searching images recorded with "JPEG/1 fps", it may take time. To search smoothly, set the frame rate to 2 fps or more and select the recording format other than JPEG, for example H.264. 20 Operation of this software is unstable. • Make sure that Administrator privileges is set as an OS user account. • Set a static IP address for the server PC.
For U.S. and Canada: For Europe and other countries: Panasonic System Communications Company of North America, Unit of Panasonic Corporation of North America Panasonic Corporation www.panasonic.com/business/ For customer support, call 1.800.528.6747 Two Riverfront Plaza, Newark, NJ 07102-5490 Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 www.panasonic.ca © Panasonic System Networks Co., Ltd. 2013 http://panasonic.
