User Manual

PRINTER TROUBLESHOOTING
SYMPTOM
ACTION
Media is not
advancing properly
in the printer.
• Print head latch is not locked.
• End of label roll reached. Replace label cassette.
• Label jam in printer. Label is caught in print
mechanism. To clear jam:
1. Turn printer power OFF.
2. Unlock the print head latch
3. Open cassette door.
4. Detach any printed labels with cutter.
5. Remove label cassette from printer.
6. Carefully remove any labels caught in the printer.
7. Reinstall label cassette.
8. Replace cassette door.
9. Lock print head latch.
Printed image is full,
but grayish or
“translucent”.
• Print head heat setting is too high. Reduce heat
setting. The heat setting is accessible in the Setup
menu. Press the SETUP key, scroll down to heat
and Press ENTER. Adjust the heat setting with the
up or down arrows.
Voids in printed
image: areas where
there is no print.
• Print head elements or “dots” are dirty or obstructed.
Clean print head with soft-stemmed swab and
isopropyl alcohol (part number LS8-CLN)
LABELS
Labels not
registering
• Make sure that labels are feeding properly.
• Printer not reset for new label format. Turn printer
OFF, then ON again. Printer will re-calibrate for new
label.
• Make sure label media is fed beneath guide arm on
cassette.
Die-cut labels
continue to feed
without stopping.
• Label sensor is dirty or obstructed. Clean sensor
with soft-stemmed swab and isopropyl alcohol (part
number LS8-CLN).
CUTTER
Cutter does not work
• Make sure that cutter blade and print head are free
of debris or adhesive build-up. Clean cutter with
soft-stemmed swab and isopropyl alcohol (part
number LS8-CLN). See detailed cleaning
instructions for more information.
DISPLAY
Printer powers on
but nothing appears
on the display
• Hold F5 and power the printer on. Reinstall the
printer firmware using PanTherLink software and a
USB cable.
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