User Guide Pantum P3000 Series High-speed Monochrome Laser Printer It is recommended that you read this Guide carefully before using the printer
Preface Welcome to Pantum series products! Thank you for choosing to use a Pantum series product! To protect your vital interests, please read the following statements carefully. Legal Notice Trademark Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co., Ltd. Microsoft®, Windows®, Windows server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States and/or other countries/regions.
Safety Precautions Laser Safety Laser radiation is harmful to the human body. Since the laser components are completely sealed within the printer, laser radiation will not leak. To avoid laser radiation, please do not disassemble the printer at discretion! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has an integrated Class III B laser diode, which does not emit radiation among laser components.
Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment; 4. If the operating instructions conflict with the safety information, please refer back to the safety information, as you may have misunderstood the operating instructions.
Regulatory Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please contact your distributor / supplier for further information. This product is suitable for indoor use only.
Table of Contents 1. Before Using the Printer..................................................................................................................1-2 1.1. Packing List..............................................................................................................................1-2 1.2. Components of the Printer........................................................................................................1-3 1.3. Toner Cartridge ...........................................
8.1.3. Internal Jam........................................................................................................................8-4 8.1.4. Paper Jam in the Fuser Unit...............................................................................................8-5 8.1.5. Duplex Unit Jam..................................................................................................................8-6 8.2. Software Failure...........................................................................
Before Using the Printer 1 CHAPTER 1. Before Using the Printer.....................................................................................................................2 1.1. Packing List.................................................................................................................................2 1.2. Components of the Printer...........................................................................................................3 1.3. Toner Cartridge ....................
1. Before Using the Printer 1.1. Packing List When you open the package, make sure that the following parts are included in the package: Parts Name Quantity Printer 1 Toner Cartridge 1 USB interface cable 1 Power cord 1 CD-ROM 1 Quick Setup Guide 1 Pantum Warranty 1 Note: • The warranty card may not be included in some regions.
1.2.
| Rear view 1 4 2 5 3 1 USB Interface: For connecting directly to the computer 2 Network Interface (optional): For connecting the printer to the network 3 Power Socket: For connecting the power cord 4 Rear Cover: It can be opened to check for jammed paper 5 Duplex Printing Unit: For releasing jammed paper at the rear during duplex printing 1-4
1.3. Toner Cartridge | Service life of the toner cartridge Type Average Print Volume Standard-capacity toner cartridge About 3,000 pages (The above data is based on the ISO/IEC 19752 standard) High-capacity toner cartridge About 6,000 pages (The above data is based on the ISO/IEC 19752 standard) Note: • The model is subject to change without notice. • The consumable capacity may vary depending on the type used.
Paper and Print Media 2 CHAPTER 2. Paper and Print Media........................................................................................................................2 2.1. Paper Specifications ...................................................................................................................2 2.2. Special Paper..............................................................................................................................3 2.3. Loading Paper........................
2. Paper and Print Media 2.1. Paper Specifications Automatic Feeder Tray Manual Feeder Tray Media Type Plain Media Size A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive, Folio, Oficio, Statement, Big 16K, Big 32K, 16K, 32K, B6 custom, etc. Media Weight 60~105g/m² Maximum Capacity of the Tray 250 sheets, 80g/m² paper Media Type Plain, special paper (transparency, cardstock, label, envelope, thick, etc.).
2.2. Special Paper This printer supports the use of special printing papers. Special paper includes: label, envelope, transparency, thick, etc. Note: • When using special paper or print media, be sure to select the appropriate paper type and size in the printer settings so as to get the best print effect. | Please observe the following recommendations: Types of print media Correct Practices Incorrect Practices Label Only use labels with no exposed lining paper. Labels should be placed flat when used.
2.3. Loading Paper 2.3.1. Loading into the Automatic Feeder Tray 1. Slide out the automatic feeder tray from the printer. 2. Adjust the automatic feeder tray’s paper length and width guides to the desired paper size slot; so that they are consistent with the length and width of the paper. Note: • Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it could easily lead to deformation of paper. 3.
4. Raise the output tray to avoid the printed paper from slipping and falling. Note: • It is recommended that you raise the output tray to prevent the paper from slipping and falling after printing. If you choose not to raise the output tray, we recommend that you immediately remove the printed paper from the printer. • If the quantity of paper loaded into the standard tray at any one time exceeds 250 sheets (80g/m2), the paper may jam or may not feed effectively.
3. Slide the paper guides inside the manual feeder tray to match the size of both sides of the paper. Do not exert too much force, otherwise it will cause the paper to jam or skew. 4. Put the print media, such as the envelope or transparency into the manual feeder tray with both hands until the front end of the envelope or transparency contacts the correction roller. Note: • When loading paper into the manual feeder tray, the printer will automatically switch to manual feed mode.
2.4. Non-printable Area The shaded area indicates the non-printable area. A A B Usage Printing B Paper Size Top and bottom margins (A) Left and right margins (B) A4 4.2 mm (0.165 in) 4.2 mm (0.165 in) Letter 4.2 mm (0.165 in) 4.2 mm (0.165 in) The above margin setting only corresponds to PCL6. 2.5. Paper and Manuscript Use Principles • Paper or manuscript with rough texture, concave and convex, oil stained and high gloss will result in poor printing performance.
Installing and Uninstalling Driver Software 3 CHAPTER 3. Installing and Uninstalling Driver Software ........................................................................................2 3.1. Windows-based Driver.................................................................................................................2 3.1.1. Driver Install ..........................................................................................................................2 3.1.2. Driver uninstall.........
3. Installing and Uninstalling Driver Software 3.1. Windows-based Driver 3.1.1. Driver Install 1. Introduction The driver software helps users to run the installer and uninstaller using the installation wizard and uninstall wizard. The tools provided by it and its main functions are as follows: • Auto-run completes the automatic launch of the installation procedure from the CD. • Installation: To provide users with the installation wizard for the drivers of the local printer and network printer.
2) Installation Language Once the program has started running, you will be taken to the next dialog where you can change the default installation language. 3) License Agreement Click the Next button to enter the License Agreement interface. Please read the end user license agreement carefully and agree by selecting the “I Agree” option and clicking the Next button to continue with the installation. The “I Disagree” radio button is checked in the interface by default and the Next button is inactive.
4) Select the printer Select Agree and click Next to go to the printer selection screen which provides the available options for the installation of a local printer or a network printer. a. Install the Local Printer Select Local Printer and click Next to install it. "No printer has been detected. Do you still want to proceed with the installation?" dialogue will pops-up if no appropriate printer device is connected.
Note: • You can not select both "Automatically search for the network printer" and "Specify the IP address for installation" in an installation. A pop-up will appear if no appropriate printer device is connected. Follow the instructions to continue. Search for the appropriate priter device again as prompted and click Next to go to the copy screen. If you know the IP address of the printer,it is recommended to use the option of specifying the IP for the installation.
6) Driver Installation 7) Completing Installation After the driver installation progress bar shows that the installation is complete, you will be taken to the Installation Complete interface. Click the Done button to complete the installation of the printer driver, carry out online product registration which can provide online services and other information, and set this printer as the default printer. You can also cancel these options as needed.
Note: • If the driver is installed while the printer is disconnected, the "Set this printer as the default printer" option will not be displayed. 3.1.2. Driver uninstall 1) Selecting the Uninstall Mode In the Start menu, select the Pantum Uninstall entry to launch the Uninstall wizard, or find the Add/Remove option in the control panel, find the relevant Pantum options, and click Change and Delete, a Welcome interface will pop up.
3) Uninstall Progress Interface Click Next to enter the uninstall interface. 4) Done Interface After the progress bar shows that the process is complete, you will be taken to the Done interface. Click the Done button to complete the uninstall.
3.2. Installation of the Driver Software on a Mac System Mac driver installer is created by using the Package Maker software that comes with the Mac system. The installation procedure is basically consistent with the installation of any ordinary software under Mac. The installation consists of the following steps: introduction, license, destination volume, installation type, installation, summary. 1) Introduction Display the content of License Agreement.
Click Continue. "To continue installing the software you must agree to the terms of the Software License Agreement. " dialog box will pop up. Click Agree to accept the License Agreement and continue the installation. 3) Installation Type Display the installation-related information, as shown below.
Click Install, the following prompt box will pop up. After logging in as an administrator and getting permission, you can continue with the installation. 4) Installation The installation progress, as shown below.
5) Summary The installation completes, as shown below. Note: • There is no need for uninstallation on Mac. You can install the new version directly even when a previous version exists on the computer.
Network Settings (for Network Models) 4 CHAPTER 4. Network Settings (for Network Models)..............................................................................................2 4.1. Installing the Printer onto the Network.........................................................................................2 4.2. Setting Network Products............................................................................................................3 4.2.1. Viewing or Changing Network Settings........
4. Network Settings (for Network Models) You may need to set some network parameters for the printer. These parameters can be set from the embedded Web server. 4.1. Installing the Printer onto the Network In this setting, the printer is directly connected to the network and can be set to allow all computers on the network to print directly from the printer. 1. Before turning on the printer, connect the network cable to the printer’s network port so that it is directly connected to the network. 2.
4.2. Setting Network Products 4.2.1. Viewing or Changing Network Settings You can use the printer embedded Web server to view or change its IP settings. 1. Print DEMO Information Page, for viewing the printer's IP address information. DEMO information page can be printed by long press of the button on the control panel (as shown in the figure below) in the idle status. 2. Type the printer IP address into the Web browser’s address line to open the embedded Web server. 3.
4.2.3. IP Address The printer’s IP address can be automatically set through the DHCP function and can also be set manually. | Automatic Setting The DHCP automatic setting function is enabled by default. 1. Connect the printer to the network via a network cable and complete the startup preparation work; 2. The printer will automatically obtain the IP address assigned by the server which can be used after a few seconds.
Printing 5 CHAPTER 5. Printing ..............................................................................................................................................2 5.1. Print Function..............................................................................................................................2 5.2. Print Settings ..............................................................................................................................3 5.2.1. Basic Page .....................
5. Printing 5.1. Print Function The following print functions can be achieved through the settings of various properties in the Printing Preferences.
Note: • You can select the 2 x 2 Poster printing in N-in-1 to realize the poster printing function. • You can open the Printing Preferences and click Help button to view the specific function explanation. For information about how to open the help document, see Section 5.2. 5.2. Print Settings Open the Printing Preference for the print settings. 5.2.1. Basic Page 1.
5.2.2.
1. Paper Source: To select the tray the paper coming from. 2. Click Custom button, the custom paper dialog box will pop up, and users can edit the custom paper size.
5.2.3. Layout Page 1. Toner Save: To offer toner save printing mode. 2. Density: To set print density: light, normal and dark.
5.2.4. Advanced Page 1.
2. TrueType Font Setting Control Option Description Always Use TrueType Font Use the user selected TrueType font for printing. Send TrueType font to the printer via Driver. Replace TrueType font by printer font If the user selects this option, Driver will select the appropriate printer font corresponding to the TrueType font in the font list, and the printer will print with the hard font. When selecting this option, Print TrueType Font with Bitmap function is disabled.
5.3. Printing Mode The printer offers two modes of printing, namely, printing with the automatic feeder tray and printing with the manual feeder tray. It prints with the automatic feeder tray by default, and it will print with the paper in the manual feeder tray first if there is print media in the manual feeder tray. 5.3.1.
Note: • The manual feed mode is to feed paper first from the manual feeder tray when paper is loaded into the manual feeder tray. • Generally, the manual feeder tray is used to print on special paper, such as envelopes, transparencies, etc., and only one piece of paper can be loaded each time. • For loading paper into the manual feeder tray, see Chapter 2. • For the type of media to be printed with the manual feeder tray, see Chapter 2. 5.4. Automatic Two-Sided Printing 1.
Feed paper from the manual feeder tray for automatic two-sided printing. When you put paper in the manual feeder tray, the printer will give priority to use the print paper in the manual feeder tray. Note: • The manual feeder tray can achieve automatic two-sided printing, but it requires you to manually feed paper and use the recommended type of print paper. Automatic two-sided printing steps are as follows (For Windiows system only) 1.
3. Select Pantum printer with the appropriate model. 4. Click Preferences or Properties button for the configuration of printing. 5. Select Basic tab in the Duplex Printing area, and select Long Edge and Short Edge options.
6. Click Print to complete the print settings, so as to achieve the automatic two-sided printing. Note: • It is recommended to raise the paper platform to prevent the printed paper from sliding out of the output tray. If you choose not to raise the paper platform of the output tray, we recommend that you immediately remove the printed paper output from the printer. • During the printing process, the printer will automatically adjust the direction of the text of the page.
Control Panel 6 CHAPTER 6. Control Panel......................................................................................................................................2 6.1. Overview of the Control Panel.....................................................................................................2 6.2. Control Panel's Button and LED Functions................................................................................. 2 6.3. LED Indications...............................................
6. Control Panel 6.1. Overview of the Control Panel The control panel includes a button, a multi-colored LED indicator (the LED indicator will display red, green and orange), and a monochrome LED indicator, as shown in the figure below: 1 Button 2 Paper: Monochrome red LED indicator 3 Data/cartridge: multi-colored LED indicator 6.2. Control Panel's Button and LED Functions 1.
3. Multi-colored LED indicator function The multi-colored LED indicator will display red, green, and orange, with the specific functions as follows: Red indicates the occurrence of a serious error.
Status No. Paper Data/Cartridge Status Description 9 In the Ready or Sleep status, in the case of toner low alarm, the Data indicator flashes in orange. 10 If there is a Toner Cartridge error (toner cartridge is not installed, toner cartridge mismatch, toner cartridge expired), the Data/Cartridge indicator displays a steady orange. 11 For other printer errors (abnormal heating roller, abnormal laser motor, communication error, lid is open, etc.), the Data/Cartridge indicator displays a steady red.
Routine Maintenance 7 CHAPTER 7. Routine Maintenance.........................................................................................................................2 7.1. Cleaning the Printer.....................................................................................................................2 7.2. Maintenance of the Toner Cartridge ...........................................................................................3 7.2.1. About the Toner Cartridge.........................
7. Routine Maintenance 7.1. Cleaning the Printer Note: • Please use mild detergents. • Some parts of the printer may still be hot for a short period after use. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following picture. 1. Use a soft cloth to wipe the outside of the printer clean. 2. Open the front cover and remove the toner cartridge.
3. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with a dry and lint-free cloth. 7.2. Maintenance of the Toner Cartridge 7.2.1. About the Toner Cartridge 1. Use and maintenance of the toner cartridge. For better print quality, please use an genuine Pantum toner cartridge. When using the toner cartridge, please pay attention to the following: • Unless using it immediately, do not remove the toner cartridge from its packaging.
7.2.2. Replacing the Toner Cartridge Note: Before replacing the toner cartridge, please pay attention to the following: • The toner cartridge surface may contain toner. Please remove it carefully to avoid spilling. • Put the removed toner cartridge onto a piece of paper to avoid the toner from accidently spilling. • After removing the protective cover, please immediately install the new toner cartridge into the printer, so as to avoid damaged by exposing it to too much direct natural or artificial light.
4. Remove the protective cover, put the toner cartridge into the printer along the guides and close the lid tightly. Note: Before installing the cartridge in the printer, please check whether there is a seal and tear off it if any, and then proceed with the installation. 5. Restart the printer to print a test page.
Troubleshooting 8 CHAPTER 8. Troubleshooting..................................................................................................................................2 8.1. Cleaning Jammed Paper ............................................................................................................2 8.1.1. Paper Jam in the Tray............................................................................................................2 8.1.2. Paper Jam in the Manual Feeder Tray................
8. Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on. • All of the protective parts are removed. • The toner cartridge is installed correctly. • The output bin is fully closed. • The paper is correctly loaded into the tray.
2. Gently pull the jammed paper straight out. 3. After removing the jammed paper, reload the tray into the printer, and restore the printing by pressing the button on the panel. 8.1.2. Paper Jam in the Manual Feeder Tray 1. Gently pull the jammed paper out.
2. After reloading the paper into the tray, you can restore the printing by pressing the button on the panel. 8.1.3. Internal Jam Note: • Do not touch the shaded area to avoid burns when removing the internally jammed paper and the jammed paper in the fuser unit. 1. Open the front cover. 2. Remove the toner cartridge in a straight line. (To avoid the exposure of the toner cartridge which will affect the print quality, wrap the toner cartridge in a black plastic bag or cover it with paper.
3. Gently pull the jammed paper straight out. 4. After removing the jammed paper, reload the toner cartridge and close the front cover, then the printer will automatically resume printing. 8.1.4. Paper Jam in the Fuser Unit 1. Open the rear cover. 2. Open the fuser door using the handles on both sides. 3. Gently pull the jammed paper out.
4. Remove the jammed paper and close the fuser door and the rear cover, then the printer will automatically resume printing. 1 2 8.1.5. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom. 4.
8.2. Software Failure Problem Solution Pantum P3000 Series PCL Printer Driver cannot be found in the printer and fax folders. Reinstall the printer driver. Ensure that the USB interface cable and the power cord are properly connected. The printer is in Ready mode but it will not perform any print job. If the failure still exists after restarting the printer, please reinstall the printer driver. Ensure that the USB interface cable and network cable are properly connected.
Problem Cause Solution Paper Jam There is too much paper in the tray. The print media is out of the supported media range. There is foreign matter in the paper path. The feed roller is dirty. Internal parts failure. Remove excess paper from the tray. If you are printing on special print media, please use the manual feeder tray. Make sure that you use paper that meets the specifications. If you are printing on special print media, please use the manual feeder tray. Clean the paper path.
Problem Cause Solution • Please use print media within the specification range. • Clean the paper path. • Clean the mirror of the laser. White spots • The print media does not meet the usage specifications, for example the media is damp or too rough. • The paper path is dirty. • The internal part of the toner cartridge is damaged. • The mirror of the laser inside the printer is dirty. • The print media does not meet the usage specifications, for example the media is damp or too rough.
Problem Cause Solution • The toner cartridge is dirty. • The parts inside the toner cartridge are damaged. • The fuser component is damaged. • Clean or replace the toner cartridge. • Please contact Pantum Customer Service to repair and replace the fuser component. • The print media has been loaded incorrectly. • The paper path of the printer is dirty. • Ensure the correct loading of the print media. • Clean paper path inside the printer. • The print media has been loaded incorrectly.
Problem The toner does not adhere to the paper Cause Solution • The print media does not meet the usage specifications, for example the media is damp or too rough. • The inside of the printer is dirty. • The toner cartridge is damaged. • The parts inside the printer are damaged. • Please use print media within the specification range. If you are using special print media, please print with the manual feeder tray. • Clean the inside of the printer. • The toner cartridge has been installed incorrectly.
Product Specifications 9 CHAPTER 9. Product Specifications........................................................................................................................2 9.1. Overview......................................................................................................................................2 9.2. Printing Specification...................................................................................................................
9. Product Specifications 9.1. Overview Memory 128M Interface Type USB2.0 and 10/100 Ethernet on certain models Applicable Platform Microsoft Windows Server2003/Server2008/Server2012/ XP/Vista/Win7/Win8/Win8.1(32bit&64bit) Mac OS X 10.6/10.7/10.8/10.9 Power Supply Power Consumption Noise 220V Model: AC 220-240V, 50/60Hz, 4.0A 100V Model: AC 100-127V, 50/60Hz, 8.0A (Note: For the power supply and voltage which are suitable for this printer, please refer to the nameplate at the back of the printer.
9.2. Printing Specification Print Speed (PPM) 30/33 (A4) 32/35 (Letter) Print Language PCL/PS Time to First Page ≤ 8.5s Maximum print size Legal (216*355.
