10 Personal

Table Of Contents

The program enables to simplify the procedure of sending support requests to the Paragon Support Team. In

case of having difficulties with handling the program, you, with the help of this very function, can address the

company support engineers and provide them with all the information they need such as the disk layout,

performed operations, etc. in order to tackle the encountered problem. Information of that kind is stored in Log

files.

In order to send log files to the Paragon Support Team you should take the following steps:

Launcher

1. Call the Send Log Files dialog in the Main Menu: Tools > Send Log Files;

2. Provide a customer name and a product serial number;

3. Give a detailed description on the encountered problem.

By clicking the Send button the built-in mail client will generate a template request with attached compressed

log files and then send it to the Paragon Support Team.

LOG FILES

Log files are simple textual files that can be opened by any text editor. There are several log files automatically

generated by the program:

Stubact.log

Contains in-depth information on parameters and performance of all operations

carried out by the program

Pwlog.txt

Besides brief overview on operations it also contains detailed information

about the state of all hard disks

Cdb.log

Contains low-level information on the CD/DVD devices used in the system

BioNTlog.txt or

Bio95log.txt

It is an OS-dependent supplementary log file derived from Bioxx.dll. It may

contain valuable information on Windows family operating systems