User manual

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Careless use of the Edit Sectors function may result in the irreversible data corruption.

Send Log Files

The program enables to simplify the procedure of sending support requests to the Paragon Support Team. In case of

having difficulties with handling the program, you, with the help of this very function, can address the company support

engineers and provide them with all the information they need such as the disk layout, performed operations, etc. in

order to tackle the encountered problem. Information of that kind is stored in Log files.

In order to send log files to the Paragon Support Team you should take the following steps:

Express Launcher

• Click the Partitioning button and then select Log Saver.

Launcher

1. Call the Send Log Files dialog in the Main Menu: Tools > Send Log Files;

2. Provide a customer name and a product serial number;

3. Give a detailed description on the encountered problem.

By clicking the Send button the built-in mail client will generate a template request with attached compressed log files

and then send it to the Paragon Support Team.

Log Files

Log files are simple textual files that can be opened by any text editor. There are several log files automatically

generated by the program:

Stubact.log

Contains in-depth information on parameters and performance of all operations

carried out by the program

Pwlog.txt

Besides brief overview on operations it also contains detailed information about the

state of all hard disks