System information

145
Technical Reference
Click the Send Report button to collect the report data and send it to Parallels Support. A
progress bar will be displayed informing you of the data collection progress.
Close button
Click the Close button to close the dialog.
Send Problem Report Dialog
Use this dialog to send a problem report to Parallels Support.
The dialog contains the following elements:
Report file location:
The name and path of the file containing the report. This is a temporary location. The file will be
deleted from it after the report is sent to Parallels Support or the dialog is closed.
Send button
Click the Send button to send the report to Parallels Support. After the report is sent, a
message box containing the problem report number is displayed. You can use this number for
future reference. The problem report file is automatically deleted from the temporary location
specified in the Report file location text box.
Cancel button
Click the Cancel button to close the dialog. The problem report file will be deleted from the
location specified in the Report file location text box. If the utility is run on the computer where
the Configuration Manager Proxy is installed, the report will be forwarded to Configuration
Manager Proxy, which will notify the Problem Monitor about it. You can then use the Problem
Monitor to send the report to Parallels Support or you can permanently delete it. For more info,
see Using Problem Monitoring Utility.
Problem Reports Dialog
Use this dialog to view the available Parallels Mac Management problem reports.
The dialog contains the following elements:
Problem report list
Lists the available reports. Each row contains the information about an individual report and has
the following columns:
• Created — contains the date and time when the report was created.
• Proxy info — if set to "Yes", indicates that the report contains the information related to the
Configuration Manager Proxy.
• Mac info — if set to "Yes", indicates the the report contains the information related to a
managed Mac computer.