Use and Care Manual

Page 21

Troubleshooting

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED

SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

WARNING

Symptom Problem Test Solution

Ember bed is not glowing or

dimming

LED’s are burnt out or

malfunctioning

Inspect the LED’s and replace them if necessary

No warm air coming out of

appliance

Room temperature is higher

than the appliance setting (if it

is set to room temperature)

Reset temperature setting

Heater is burnt out Inspect the burner and heater assembly and

replace it if necessary

Appliance turns off and will

not turn on

Remote control does not work Low battery Replace battteries in remote control

Heater shuts off automatically Room is too warm

temperature is reached. It will also turn on

automatically if the room temperature drops

Electric firepalce has overheated

and safey device has caused

thermal switch to disconnect

or home circuit breaker has

opened.

Reset switch by turing main power switch off

aiting 5 minutes then turning i back on.

06.12.23

Review & Warranty Extension

Extend Your Warranty By Leaving A Review

We want your opinion about your purchase...and we want you to tell everyone about it! Just leave a review for the

product on the retailers website where you made your purchase, or at www.jrhome.com, and ll in the online warranty at

https://www.jrhome.com/warranty-registration to receive a complimentary extra year of warranty protection.

www.jrhome.com #ActiveFlame #jrhome

TM/MC

Activ eFlame

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