User Manual

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Request is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access, please
include a letter with your complete name, street ad-
dress, email address and phone number where you can
be reached during business days, your RMA number, a
list of the included items, method of payment for any
non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be
included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by the warranty, the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair
estimates are available upon request. You must
include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
United States:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Support Team
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877.504.0233 or e-mail us at
[e-mail] with any questions
or concerns regarding this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call [phone] or
[e-mail] with any questions or
concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Please call [phone] or
[e-mail] with any questions or
concerns regarding this product or warranty.
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
at the date of purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an
authorized Horizon dealer. Third party transactions are
not covered by this warranty. Proof of purchase is re-
quired for warranty claims. Further, Horizon reserves the
right to change or modify this warranty without notice
and disclaims all other warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereun-
der shall be that Horizon will, at its option, (i) repair or
(ii) replace, any Product determined by Horizon to be
defective. In the event of a defect, these are the
Purchaser’s exclusive remedies. Horizon reserves the
right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are
at the sole discretion of Horizon. This warranty does
not cover cosmetic damage or damage due to acts of
God, accident, misuse, abuse, negligence, commercial
use, or modification of or to any part of the Product.
This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any goods by
Purchaser must be approved in writing by Horizon
before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT, WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event
Warranty and Follow-Up Procedures
shall the liability of Horizon exceed the individual price of
the Product on which liability is asserted. As Horizon has
no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to
accept the liability associated with the use of this
Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a toy. It
must be operated with caution and common sense and
requires some basic mechanical ability. Failure to
operate this Product in a safe and responsible
manner could result in injury or damage to the Product
or other property. This Product is not intended for use
by children without direct adult supervision. The Product
manual contains instructions for safety, operation and
maintenance. It is essential to read and follow all the
instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly
and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase can-
not provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must
contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the
event that you may need any assistance. For questions
or assistance, please direct your email to
[e-mail], or call
877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please
note that original boxes may be included, but are not
designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. A Service Repair