Manual

Key Points

“Parrot Zik 2.0 Stereo Bluetooth 3.0, Concert Hall Effect, Noise Control, HD Voice Headphones”

Concern:

 The features to swipe on the ear phone does not work consistently.

 The touch sensor pad on the right hand earpiece that controls the sound is not working.

 The Bluetooth skips and the touch controls don't work well they are not responsive at all

Solution:

 The end user should make sure that the audio player they’re using supports the AVRCP

Bluetooth profile. If this profile is not supported, they won’t be able to use the touch

control panel of the Zik 2.0 Headphones.

Concern:

 The bluetooth skips and the touch controls don't work well they are not responsive at all

 Audio keeps cutting in and out

Solution:

 The end user should make sure the maximum distance between the Parrot Zik 2.0 and a

Bluetooth audio player is maintained

 It is important not to exceed 9 feet while keeping in mind the sound quality may also be

affected if there are obstacles (walls, partition walls, metal, etc.) between the headphones

and the smart device.

 Lastly, it’s important to make sure the product is up-to-date. This information is

available on the support page of our website at

http://www.parrot.com/usa/support/parrot-zik-2/

Concern:

 My headphones doesn't charge and I have try to do the update but is up to date.

Solution:

 This could be due to a potential battery issue however it is recommended to reboot the

headphones. This is explained in the FAQ available on the Parrot website

http://www.parrot.com/usa/support/parrot-zik-2/-

Note: To reboot, the user needs to lift up the magnetic cover on the left speaker and remove the

battery from its compartment for 10 seconds. After that time, put the battery back in its

compartment and turn on Zik 2.0. Please note defective batteries will be immediately replaced.

You may refer to the attached “Parrot Zik 2.0 user guide”. Customers having technical

difficulties are requested to contact the Technical Support by phone at 877-9Parrot (877-972-

7768) or via email at http://www.parrot.com/usa/support/hotline/

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Key Points “Parrot Zik 2.0 Stereo Bluetooth 3.0, Concert Hall Effect, Noise Control, HD Voice Headphones” Concern:  The features to swipe on the ear phone does not work consistently.  The touch sensor pad on the right hand earpiece that controls the sound is not working.  The Bluetooth skips and the touch controls don't work well they are not responsive at all Solution:  The end user should make sure that the audio player they’re using supports the AVRCP Bluetooth profile.