User Manual

Reach PathSpot Support at [e-mail]
or call [phone]
6. Troubleshooting
If the PathSpot team notices an issue with your Hand
Scanner,youwillreceiveanemailfromPathSpot
Support at [e-mail].
Hand
Scanner is
unplugged
TheHand Scannerwill automaticallyturnoff
when unplugged. Confirm the device is
plugged into the wall and into the device by
testing if the lights turn on by placing hands
beneath the device. Once plugged in, wait
for the device screen to turn on. The screen
will illuminate and display the PathSpot logo
before automatically launching the PathSpot
app.
Screen is
black or
locked
Ifthescreenisblackorlocked,itprobably
means that thedevice was unplugged. First,
check the outlets to make sure the device is
stillpluggedin. Once it’spluggedinthe
screen will illuminate and display the
PathSpot logo before automatically
launching the PathSpot app. If the app does
notlaunch,tap the PathSpotlogo on the
homescreen.Ifthe devicedoesnot turn
back on, leave it plugged in to charge. After
charginganhour,unplugandthenplugin
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