SL4050/10 SmartLink Series 10-Line VoIP SIP Phone SL4050/2 SmartLink Series 2-Line VoIP SIP Phone Getting Started Guide SmartLink 4050/10 SmartLink 4050/2 Approval The Model SL4050 phones are not approved for, and are not intended for, connection to the Public Switched Telephone Network (PSTN). Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com WWW: www.patton.com Document Number: 09403U1-001 Rev.
Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA Tel: +1 (301) 975-1000 Fax: +1 (301) 869-9293 Support: +1 (301) 975-1007 Web: www.patton.com E-mail: support@patton.com Trademark Statement The terms SmartLink, SmartWare, and SmartView are trademarks of Patton Electronics Company. All other trademarks presented in this document are the property of their respective owners. Copyright © 2005, Patton Electronics Company. All rights reserved.
Summary Table of Contents 1 General information...................................................................................................................................... 15 2 Installing the SmartLink SIP Phone.............................................................................................................. 21 3 Using the configuration menu.......................................................................................................................
Table of Contents Summary Table of Contents ........................................................................................................................... 3 Table of Contents ........................................................................................................................................... 4 List of Figures ............................................................................................................................................... 10 List of Tables ....
SmartLink 4050 Series Getting Started Guide Time Format ..................................................................................................................................................30 Volume Adjustment ........................................................................................................................................31 Ringer Volume .......................................................................................................................................
SmartLink 4050 Series Getting Started Guide Registrar Server Domain Name/IP Address ...............................................................................................42 Registrar Server Port Number ...................................................................................................................42 Authentication Expire Time ......................................................................................................................43 Outbound Proxy Server ............
SmartLink 4050 Series Getting Started Guide Phone Settings.......................................................................................................................................................49 Phone Setting ..................................................................................................................................................49 Tone Setting ...........................................................................................................................
SmartLink 4050 Series Getting Started Guide Through Call History .....................................................................................................................................59 On Hold ...............................................................................................................................................................60 Call Forwarding.............................................................................................................................
SmartLink 4050 Series Getting Started Guide Voice Quality ........................................................................................................................................................74 Firmware Upgrade.................................................................................................................................................74 NAT Traversal.........................................................................................................................
List of Figures 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 SmartLink 4050/10 SIP Phone controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 SmartLink 4050/2 SIP Phone controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Connecting the SL4050/10 SIP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Tables 28 29 30 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Summary of SL4050/10 key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Summary of SL4050/2 key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About this guide This guide describes using the SmartLink 4050/10 10-Line VoIP SIP Telephone and SmartLink 4050/2 2-Line VoIP SIP Telephone.
SmartLink 4050 Series Getting Started Guide Precautions Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you become aware of potential problems. Warnings are intended to prevent safety hazards that could result in personal injury. Cautions are intended to prevent situations that could result in property damage or impaired functioning. Note A note presents additional information or interesting sidelights.
SmartLink 4050 Series Getting Started Guide General observations • Clean the case with a soft slightly moist anti-static cloth • Place the unit on a flat surface and ensure free air circulation • Avoid exposing the unit to direct sunlight and other heat sources • Protect the unit from moisture, vapors, and corrosive liquids Typographical conventions used in this document This section describes the typographical conventions and terms used in this guide.
Chapter 1 General information Chapter contents SmartLink 4050 Series SIP Phones overview .........................................................................................................16 Overview of SL4050/10 key functions...................................................................................................................17 Overview of SL4050/2 key functions.....................................................................................................................
SmartLink 4050 Series Getting Started Guide 1 • General information SmartLink 4050 Series SIP Phones overview Voice over IP (also known as Internet telephony) is a technology that enables anyone to make a telephone call over the Internet. This is a quick user guide for the SmartLink 4050 Series SIP Phones. It will help you configure the telephone and have it ready to run within a few minutes. The following items are included in the SmartLink 4050/10 and SmartLink 4050/2 packaging.
SmartLink 4050 Series Getting Started Guide 1 • General information Overview of SL4050/10 key functions 2x16 Characters LCD Phone Book SPEED DIAL Speed Dial Cancel PHONE BOOK Menu Control Pad MENU CANCEL OK OK Voice Message Indicator 3-Way Conference Voice Message M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 Mu ABC te /F un c. Mute/Func.
SmartLink 4050 Series Getting Started Guide 1 • General information Table 2. Summary of SL4050/10 key functions (Continued) Item Speed Dial Cancel Voice Message Indicator Voice Message Mute/Func.
SmartLink 4050 Series Getting Started Guide 1 • General information Overview of SL4050/2 key functions 2x16 Characters LCD Up arrow Down arrow Cancel/ Left arrow/Cancel /OK Right arrow/OK 1. Message Message 2. Conference 3. Conference Phone Book Menu Menu Mute/Func. 4. 1 2 ABC 3 DEF 5 JKL 6 MNO Phone Book Mute/Func. 5. Transfer 6. 4 GHI Transfer 7. Redial 8. 7 PQRS 8 TUV 9 10. Redial/Call History WXYZ 9.
SmartLink 4050 Series Getting Started Guide 1 • General information Table 3. Summary of SL4050/2 key functions (Continued) Item Mute/Func.
Chapter 2 Installing the SmartLink SIP Phone Chapter contents Installing the VoIP SIP phone ...............................................................................................................................22 Setting up the VoIP SIP phone..............................................................................................................................24 Menu summary .....................................................................................................................
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Installing the VoIP SIP phone CAUTION 1 The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temperature, flammability, and mechanical serviceability. Plug one end of the Ethernet cable included with the VoIP SIP phone into the LAN port on the SIP phone (see figure 3 for SL4050/10 or figure 4 on page 23 for SL4050/2).
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone SmartLink 4050/2 VoIP SIP Phone LAN DC IN 5V PC Power adapter 1 Ethernet Cable (included with SL 4050/2 phone) 2 3 Ethernet Cable (optional) Router/Hub (optional) Internet or optional WAN TX RX e bl r Ca Powe LAN Cable/xDSL modem PC (optional) Figure 4.
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Setting up the VoIP SIP phone Menu summary Figure 5.
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Figure 6.
SmartLink 4050 Series Getting Started Guide Note 2 • Installing the SmartLink SIP Phone You can stop the setup process at any time by pressing MENU + OK to save any changes and exit, or by pressing MENU + CANCEL to quit without saving. The phone will automatically time-out and exit the menu screen if there are no inputs from the user. Use left and right arrows on the control pad to select ENABLE or DISABLE. The left arrow key can also be used as a backspace key to delete characters. Display Name 1.
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone DISABLE ADSL dialup 1. Press 2. Use to select DISABLE DHCP (Dynamic Host Configuration Protocol) DHCP allows the network administrator to distribute IP addresses when a computer is plugged into a different place in the network. If your ISP provides static IP address, you must disable DHCP and enter the IP address provided. ENABLE DHCP 1. Press to set DHCP to ENABLE 2. Use or 3. Press .
SmartLink 4050 Series Getting Started Guide 5. Press 2 • Installing the SmartLink SIP Phone . Use the numeric keypad to enter the router IP address DNS Server IP The domain name system (DNS) is the way that Internet domain names are located and translated into Internet Protocol addresses. There is probably a DNS server within close geographic proximity to your ISP that maps the domain names in your Internet requests or forwards them to other servers in the Internet. 1. Press . 2.
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone CF (call forward) User Busy Forward all the incoming calls to another number when user is busy on the phone. 1. Press . 2. Use or to select ENABLE or DISABLE CF (call forward) No Answer Forward all incoming calls to another phone number after a certain number of rings. 1. Press . 2. Use or to select ENABLE or DISABLE Anonymous Call Enables the caller (user) to hide the name and phone number from the receiver. 1.
SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone MAC Address The MAC Address menu displays the MAC address which cannot be modified. 1. Press . 2. The MAC address is displayed Version The Version menu displays the firmware version. You cannot modify the version number. 1. Press . 2. The firmware version is displayed Language Selection The VoIP SIP phone supports the English and Japanese languages. 1. Press 2. Use followed by or 3.
SmartLink 4050 Series Getting Started Guide Volume Adjustment Ringer Volume While the handset is in place, press 2 • Installing the SmartLink SIP Phone to increase the ringer volume or to decrease the ringer volume. Speaker Volume 1. While the handset is in place, press 2. Use to increase the speaker volume or Handset Volume Pick up the handset and press to decrease the speaker volume. to increase the volume or to decrease the volume.
Chapter 3 Using the configuration menu Chapter contents Introduction ..........................................................................................................................................................35 Accessing the configuration menu .........................................................................................................................35 Web login setting .............................................................................................................
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Authentication Expire Time ......................................................................................................................43 Outbound Proxy Server ..................................................................................................................................43 Outbound Proxy Domain Name/IP Address ............................................................................................
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Tone Setting .............................................................................................................................................49 Ringer Type ..............................................................................................................................................49 Hold Tone .............................................................................................................
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Introduction The configuration menu can be accessed using a web browser. Some advanced functions such as CF Unconditional, CF User Busy and CF No Answer must be setup from the web browser. Accessing the configuration menu 1. Open a web browser (Internet Explorer, Netscape Navigator, or equivalent). 2. Type in the IP address of the phone followed by: 9999 (for example http://192.168.1.1:9999).
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Web login setting 1. Open a web browser (Internet Explorer, Netscape Navigator, or equivalent). 2. Type in the IP address of the phone followed by: 9999 (for example http://192.168.1.1:9999). The main window displays (see Figure 8). Figure 8. Main window User Name Configuration menu login name. Password Configuration menu login password.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Remote Config Password Remote password to access the configuration menu from VoIP software. (You can download this software from your supplier’s website). Default password is 1234. Management Settings—Restore Factory Setting Click on Management > Select Restore Factory Setting. The message Press [Restore] button to restore the default setting! displays (see figure 9). Figure 9.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Management Setting—Firmware update Click on Management > Firmware update to display the Firmware update window (see figure 10). Note FTP server, login ID, login password, and firmware filename were preset when you purchased the phone. These are required to download and update the firmware. Figure 10. Firmware update window FTP Server FTP server address. Login ID Login ID provided by your supplier.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 11. Network Settings window Network Setting—DHCP Click on Network Settings to display the configuration window (see figure 11).
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Figure 13. PPPoE configuration window PPPoE IP Address IP address assigned to you by your ISP. Router IP Router IP address. Subnet Mask Subnet mask address. DNS Server DNS server address provided by your ISP.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 14. Static IP configuration window Static IP IP Address IP address assigned to you by your ISP. Router IP Router IP address. Subnet Mask Subnet mask address. DNS Server DNS server address provided by your ISP. Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 15. SIP Settings window SIP Settings Click on SIP Settings to display the configuration window (see figure 15). Session initiation protocol (SIP) is the most popular VoIP standard. It enables two or more people to make phone calls, share multimedia, and make multimedia conference over the Internet.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Authentication Expire Time The time that the phone waits to connect to the SIP server after the user dialed a number. If still not connected, the phone will disconnect and redial. Outbound Proxy Server Outbound Proxy Domain Name/IP Address Outbound proxy domain name or IP address. Outbound Proxy Port Number Outbound proxy port number. Message Server Domain name or IP address. Park Server Domain name or IP address.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Figure 16. SIP Account Settings window SIP Account Settings Click on SIP Account Settings to display the configuration window (see figure 16). You can have up to four accounts—that is, the SIP phone can receive calls from up to four different phone numbers.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Account Active Enable or disable this account. Display Name Display name on the IP phone. SIP User Name User name. Authentication User Name Name used to access SIP server. Authentication Password User password to access SIP server. Register Status Displays if the current phone is registered or unregistered with SIP server. Saving your work When you finish configuring the settings, click the Submit button to save the changes.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 17. STUN & UPnP Settings STUN & UPnP Settings Click on STUN & UPnP Settings to display the configuration window (see figure 17). STUN Server Setting STUN Simple traversal of user datagram protocol through network address translators (STUN) is a protocol that allows applications to determine the types of NATs and firewalls are in between them and the internet.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 18. Voice Setting and QoS Voice Settings Click on Voice Setting and QoS to display the configuration window (see figure 18). Voice Setting Codec Voice Compression Algorithm priority settings. Select from the most used codec to the least used codec. RTP Packet Length Real-Time Transfer Protocol (RTP) packet length. VAD VAD detects voice activity and adjusts the signal to a target power level.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu QoS Voice TOS Sets the type of service for this Internet datagram. VLAN Enable or Disable virtual LAN. Enabling or disabling VLAN may cause network connection problems. IMPORTANT VLAN Priority Set the virtual LAN priority. VLAN ID Virtual LAN ID. Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 19. Phone Settings window Phone Settings Click on Phone Settings to display the configuration window (see figure 19). You can only enable or disable call forwarding from the SIP phone MENU key. With the web browser, you can enter the forwarded phone numbers in the Phone Setting window. Phone Setting Tone Setting Select the tone for particular country. Ringer Type Selects the type of ring (1 to 4).
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Call Waiting Click to Enable or Disable call waiting. Anonymous Call Select how much information about the SIP phone user will be sent to the called party’s phone: • Disable—If Disable is selected, full URI and name are sent to the receiver’s phone when the user makes a phone call. The URI and name of the caller are displayed on the receiver’s phone.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Auto Speaker Off The time interval that the speaker phone is on before turning off automatically (due to inactivity). Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Figure 20. Call Tracing Log window Call Tracing Log Click on Call Tracing Log to display the configuration window (see figure 20).
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 21. Phone Book window Phone Book Click on Phone Book to display the configuration window (see figure 21).
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 22. Speed Dial window Speed Dial Click on Speed Dial to display the configuration window (see figure 22). Speed dial numbers can be accessed from the IP phone. Refer to section “Speed Dialing” on page 58 for speed dial info. Speed Dial Setting (Maximum 63 Char.) Number 0x Speed dial phone number. 0x is the speed dial number.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 23. Line Key Settings window Line Key Settings Click on Line Key Settings to display the configuration window (see figure 23). Line Key Settings enable the user to customize line keys as a line or one-touch dial. Refer to section “One-Touch Dialing” on page 60 for one-touch dial info. Key Type Select local multiline key (M2–M10) as Line or One-Touch Dial function.
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Documentation Figure 24. Documentation link Click the Documentation link (see figure 24) to download and display the SmartLink 4050 Series Getting Started Guide in portable document format (PDF).
SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 25. Restart System window Restart System Click on Restart System. The message Press [Restore] Button, IP Phone system will reboot! displays (see figure 25). Click the Restart button so all modifications will take effect.
Chapter 4 Operating the VoIP SIP phone Chapter contents Dialing an IP address.............................................................................................................................................58 Dialing a SIP number ............................................................................................................................................58 Speed Dialing ...............................................................................................................
SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone Dialing an IP address 1. Lift the handset or press the SPEAKER button. 2. Dial an IP address. For example, to dial 192.168.0.1 press 3. Press OK or wait until the timer expires to dial. Dialing a SIP number Note You must register with a SIP server before using a SIP number. 1. Lift the handset or press the SPEAKER button. 2. Dial a SIP number. For example, to dial 1866 press 3.
SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone Mute Note While mute is activated, sounds the caller makes can be heard through your speaker but sound from your side will not be heard by the caller. While having a conversation, press the Mute Mute button. To resume the conversation, press again. Call Transfer While having a conversation: 1. Press the Transfer button to put the person on the other line on hold. 2.
SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone On Hold While having a conversation, press the Hold Hold button. To resume the conversation, press again. Call Forwarding Refer to sections “Call forwarding” on page 28 and “Call Forward” on page 50 to set up call forwarding. Call Waiting (internal/external) While having a conversation: 1. Press the flashing local multiline key M1 to M10 button to pick up another incoming call.
SmartLink 4050 Series Getting Started Guide 4. When Person B picks up the phone, press 3-way conference key Three-Way Conferencing 4 • Operating the VoIP SIP phone to begin the 3-way conference.
Chapter 5 Using the Phone Book Chapter contents Dialing from the Phone Book................................................................................................................................63 Storing a number...................................................................................................................................................63 Editing a Phone Book listing .............................................................................................................
SmartLink 4050 Series Getting Started Guide 5 • Using the Phone Book Dialing from the Phone Book 1. Press the PHONE BOOK 2. Press the down button to access the phone book. button to scroll down the list until the desired name is displayed on the screen. to dial. 3. Press OK Storing a number 1. Press and hold the PHONE BOOK button until Name displays on the screen. 2.
SmartLink 4050 Series Getting Started Guide 5 • Using the Phone Book Deleting a Phone Book listing 1. Press the PHONE BOOK 2. Press the down button to scroll down the list until the name you want to delete is selected. 3. Press the PHONE BOOK 4. Select Delete and press OK 5. Press OK button to access the phone book. button again. to delete the listing. to save the change to the Phone Book.
Chapter 6 Troubleshooting Chapter contents Introduction ..........................................................................................................................................................
SmartLink 4050 Series Getting Started Guide 6 • Troubleshooting Introduction The following troubleshooting information can be used to help solve most common problems. Symptom No dial tone Recommended action Do the following: • Check to see if there are any loose connections. • Verify that the power cord is connected properly. • Verify that 120 VAC is available at the power outlet. • Contact your service provider to see if there is a problem with your WAN or Internet connection.
Chapter 7 Contacting Patton for assistance Chapter contents Introduction ..........................................................................................................................................................68 Contact information..............................................................................................................................................68 Patton support headquarters in the USA .............................................................................
SmartLink 4050 Series Getting Started Guide 7 • Contacting Patton for assistance Introduction This chapter contains the following information: • “Contact information”—describes how to contact Patton technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA). Contact information Patton Electronics offers a wide array of free technical services.
SmartLink 4050 Series Getting Started Guide 7 • Contacting Patton for assistance Warranty coverage Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.
Appendix A Compliance information Chapter contents Compliance ...........................................................................................................................................................71 EMC Compliance: ..........................................................................................................................................71 Safety Compliance .....................................................................................................................
SmartLink 4050 Series Getting Started Guide A • Compliance information Compliance EMC Compliance: FCC Part 15, Class B EN55022, Class B EN55024 Safety Compliance EN60950-1 FCC Warning This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Appendix B Specifications Chapter contents Protocol.................................................................................................................................................................73 Network Interface..................................................................................................................................................73 Call Features......................................................................................................................
SmartLink 4050 Series Getting Started Guide B • Specifications Protocol IETF SIP RFC3261 H.323 Network Interface RJ45 x 2 10/100BaseT Call Features Call transfer (unattended/blind & announced) Call forward (busy/no answer/unconditional) Anonymous call blocking Out-of-band DTMF (RFC 2833) Message waiting indicator Call park/pickup (support SIP required) Group pickup (Support SIP server required) Voice Codec G.711µ-law G711a-law G.723.1 (5.3k) G.723.1 (6.3k) G.
SmartLink 4050 Series Getting Started Guide B • Specifications Security HTTP 1.1 basic/digest Authentication for Web setup MD5 for SIP authentication (RFC 2069/ RFC 2617) QoS ToS field IEEE 802.
SmartLink 4050 Series Getting Started Guide B • Specifications TCP/IP IP/TCP/UDP/DHCP/RTP/RTCP ICMP/HTTP/SNTP/TFTP/DNS Configuration Key & LCD configuration Web browser configuration Auto/manual provisioning system TCP/IP 75