User Guide

Introduction 73
SmartLink M-ATA Getting Started Guide 9 • Contacting Patton for assistance
Introduction
This chapter contains the following information:
• “Contact information”—describes how to contact Patton technical support for assistance.
• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the
RAS warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
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Patton support headquarters in the USA
• Online support: available at www.patton.com
• E-mail support: e-mail sent to [e-mail] will be answered within 1 business day
• Telephone support: standard telephone support is available five days a week—from 8:00 am to
5:00 pm EST (1300 to 2200 UTC/GMT)—by calling [phone]
• Toll-Free VoIP support: call sip:[e-mail] with a VoIP SIP client
• Fax: [phone]
Alternate Patton support for Europe, Middle East, and Africa (EMEA)
• Online support: available at www.patton-inalp.com
• E-mail support: e-mail sent to [e-mail] will be answered within 1 business day
• Telephone support: standard telephone support is available five days a week—from 8:00 am to
5:00 pm CET (0900 to 1800 UTC/GMT)—by calling [phone]
• Toll-Free VoIP support: call sip:[e-mail] with a VoIP SIP client
• Fax: [phone]
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
Note If you purchased your equipment from a Patton Electronics reseller, ask your
reseller how you should proceed with warranty service. It is often more con-
Consumers that received the SmartLink in conjunction with tele-
phony services from a VoIP service provider are encouraged to
use the service provider as a primary point of contact for resolv-
ing problems.
IMPORTANT