Monarch 9800 Series Printers TC9825OH Rev. AA 2/02 ©2002 Paxar Corporation. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©2002 Paxar Corporation.
TA B L E O F C O N T E N T S GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feed Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Backfeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Supply Position . . . . . . . . . . . . .
Viewing Script Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting a Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling Status Polling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling Immediate Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking Available Flash Memory. . . . . . . . . . . . . . . . . . . . . . .
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Linerless Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ribbon Specification . . . . . . . . . . . . .
1 G E T T I N G S TA R T E D The Monarch ® 9825 printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags. The 9825 printer prints labels continuously (in one strip) or on-demand (one label at a time). You can print on edge aperture, die cut, black mark, or continuous (non-indexed) supplies. Continuous supply must be used in continuous mode. See "Supply Type" in Chapter 4 for more information about the supply types.
Audience The Operator’s Handbook is for the person who prints and applies labels. Unpacking the Printer After you unpack the printer, you should have the 9825 printer, a power cord, and a ribbon take-up core (may already be on take-up reel). Keep the box and packaging material in case the printer ever needs repair.
Connecting the Power Cable The power supply automatically switches between 115V or 230V. No operator settings are required. 1. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet. 2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer. Establishing Communications Before the printer can accept print jobs from the host, you must: N Connect the communication cable to the printer and to the host.
Connecting the Communication Cable Connect the communication cable into the appropriate port. Secure the cable with the connecting screws (serial) or spring clips (parallel). If you are communicating with the host through the serial port, make sure the printer’s communication values match those at the host. The factory default values are 9600 Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow control.
Enter/Pause: When the printer is online, pauses the current print job or resumes a paused print job. When the printer is offline, selects the displayed menu item. Escape/Clear: N When an error is present, clears the error. N When a job (batch) is printing, cancels the print job (batch). For more information about canceling batches, see "Canceling a Paused Batch" in Chapter 8. N When the printer is online (without errors), enters the offline menu mode.
Selecting a Function The Main menu has several functions (operating modes). These functions are shown in the chart below. MAIN MENU CANCEL ALL PRINT MODE SUPPLY REPEAT BATCH CONTRAST SETUP DEFAULTS SCRIPTS PORT SETTINGS DIAG. FLASH MEMORY If the printer displays PRINT MODE Ready when you turn it on, press Escape/Clear to display the Main menu. To display menu options, press l or r. N When the screen displays a right arrow, press r to display more options.
N When you see the menu option you want, press Enter/Pause to select it. The Main Menu controls the printer’s setup and operation. Through the Setup Menu, you can select a sub-menu for the supply, contrast, default, or port settings. Each of those sub-menus have several options, such as ribbon, speed, monetary symbols, and baud rate. Exiting an Option To exit an option, press Escape/Clear once. You will exit to the next higher menu. If you press Escape/Clear from a menu, your settings are not saved.
1-8 Getting Started
2 LOADING SUPPLIES This chapter describes how to load: N a roll of supply N fan-fold supply N a roll of tag supply. There are two types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing. If you are using thermal direct supplies, do not load a ribbon. If you switch from black mark to die cut supplies, make sure the printer’s supply type is set correctly.
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Tab Deflector Tab 4. Place the roll of supply on the supply holder. For labels, the supply unrolls from the top or the bottom. For tags, make sure the supply unrolls from the bottom, because tag rolls are wound face in.
Supply Holder Guides 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. 6. Push down on the supply lever to unlock the supply guides. 7. Lay the label strip across the supply guide so that a few inches extend past the front of the printer. Tuck the supply under the nibs and in between the die cut sensor.
8. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. Die Cut Sensor Nibs Supply Lever 9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release.
10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12. Press Feed/Cut to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply. See "Adjusting the Wide/Narrow Knobs" for more information. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched.
Loading Labels for the Optional Peel Mode: Peel mode is an option that must be purchased separately. In peel mode, the printer separates the backing paper from the label. The next label is not printed until the completed one is removed from the printer. Make sure the printer is configured for on-demand mode and the correct supply type. The minimum feed length is 1.5 inches for peel mode. We recommend using 0.5-inch gap supplies in peel mode when backfeed is disabled.
3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down firmly on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the saw-toothed tear edge. Make sure the backing paper tears at the edge.
5. Close the printer’s cover. 6. Press Feed/Cut to position the supply under the printhead. U s i n g t h e O p t i o n a l Te a r B a r Note the following change to loading labels if you have purchased the optional tear bar. Tear labels against the tear bar. You cannot tear tags with the tear bar. Slide the supply between the tear bar and peel bar. Tear Bar Peel Bar Do not tear both label and backing paper at the same time. N Tear labels against the tear bar.
Using Linerless Supply Linerless printing is an option that must be purchased separately on the original printer order. The linerless option is not customer or field-installable. You must use thermal direct and black mark supplies for linerless applications. The linerless printer must use on-demand mode. For maximum platen roller life, use only wide or only narrow supplies. Switching between wide and narrow supplies may lead to uneven platen roller wear and possibly reduce the platen roller life.
5. Press down on the exit cover tabs to open the exit cover. 6. Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out. CAUTION Be careful when inserting or removing the shelf. The shelf has sharp points.
7. If inserting the peel bar: Insert the left edge of the peel bar into the side slot at an angle. Then, slide the peel bar to the right and press down until you hear it click into place. The peel bar must be lined up with the platen roller. 8. If inserting the shelf: Insert the left edge of the shelf into the side slot at an angle. Slide the shelf to the right, aligning it with the spring latch, and press down until you hear it click into place. The shelf must be lined up with the platen roller.
The shelf must be parallel to the platen roller, not at an angle. See the following diagrams. Platen Roller Spring Latch Shelf Shelf inserted correctly. Platen Roller Shelf Shelf not inserted correctly. CAUTION Make sure the shelf is not misaligned with the platen roller, or damage to the platen roller could occur.
9. Close the exit cover. 10. Load supplies by following the label loading procedures. You may notice a different color and texture on the platen roller. Linerless supplies do not stick to the textured platen roller. 11. Close the printhead assembly and the cover. 12. Turn on the printer. 13. Verify the alignment of the platen roller with the peel bar or shelf. Press Feed/Cut to position the supply under the printhead.
2-14 Loading Supplies
LOADING RIBBON 3 This chapter describes how to load a ribbon roll. There are different ribbon requirements for the two types of supplies: Thermal Direct Supplies do not use a ribbon for printing. Thermal Transfer Supplies require a ribbon for printing. If you are using thermal direct supplies, do not load a ribbon.
Loading Ribbon Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Assembly Deflector Tab 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the "Monarch This End Out" writing facing out. Use your empty ribbon core as the take-up core.
6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go with the "Monarch This End Out" writing facing out. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. 8. Carefully feed the ribbon under both ribbon rollers and printhead as shown. 9. Align the ribbon and make sure it is straight and centered throughout the path. 10.
11. Rotate the take-up core until the leader is past the printhead. 12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 14. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover.
S E T T I N G S U P P LY O P T I O N S 4 This chapter explains how to select the supply type, ribbon, speed, feed mode, backfeed, print position, supply position, margin position, separators, and skip index mode. MAIN MENU CANCEL ALL PRINT MODE SUPPLY SUPPLY TYPE RIBBON REPEAT BATCH CONTRAST SPEED SETUP DEFAULTS FEED MODE BACK FEED SCRIPTS PORT SETTINGS DIAG. FLASH MEMORY POSITIONING SEPARATORS SKIP INDEX You may need to set supply options when you change supplies.
S u p p l y Ty p e You can print on edge aperture, black mark, die cut, or continuous supplies. You have to tell the printer which supplies you are using. If you are using edge aperture supplies, use the die cut setting. To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see l SUPPLY Supply Type r 2. Press Enter/Pause to set the supply type option. You will see the current setting, for example: l SUPPLY TYPE Black Mark r 3.
Ribbon You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see SUPPLY Ribbon r 2. Press Enter/Pause to set the ribbon option. You will see the current setting, for example: l RIBBON Yes r 3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear until you see the Main menu.
Speed You can change the print speed for bar codes or graphics. If you select "default" for speed, formats with serial bar codes automatically print at 2.5IPS and formats with parallel bar codes print at 6.0 ips. To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see l SUPPLY Speed r 2. Press Enter/Pause to set the speed option. You will see the current setting, for example: l SPEED Default 3. Press l or r to see the other options.
Feed Mode You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one. To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see l SUPPLY Feed Mode r 2. Press Enter/Pause to set the feed mode. You will see the current setting, for example: FEED MODE Continuous r 3. Press l or r to see the other option. After you display the option you want, press Enter/Pause.
To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see l SUPPLY Backfeed r 2. Press Enter/Pause to set the backfeed option. You will see the current setting, for example: l BACKFEED On r 3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear until you see the Main menu. Positioning This menu includes selections to change the print, supply, and margin positions.
To change the setting, from the Main menu, select Setup, Supply, then Positioning. 1. Press l or r until you see POSITIONING Print Pos r 2. Press Enter/Pause. You will see the current setting, for example: Enter print pos [-99/99]: +0 3. Press l or r to change the print position. Pressing l decreases the value (moves the image down); rincreases it (moves the image up). 4. Press Enter/Pause when the number you need appears. Press Escape/Clear until you see the Main menu.
Supply Position This function adjusts the machine to print at the vertical 0,0 point on the supply. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. You may need to adjust the supply in or out to allow N tags and labels to be removed. N die cut labels to be removed easily. The adjustments are in dots (0.0049 inch). N Increase the number to feed more supply out of the chute.
4. Press Enter/Pause when the number you need appears. Press Escape/Clear until you see the Main menu. Margin Position This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size. Maximum width is four inches.
To change the setting, from the Main menu, select Setup, Supply, then Positioning. 1. Press l or r until you see l POSITIONING Margin Pos 2. Press Enter/Pause. You will see the current setting, for example: Enter margin pos [-99/99]: +0 3. Press l or r to change the margin position. Pressing l decreases the value (moves the image toward the left side of the supply); r increases it (moves the image toward the right side of the supply). 4. Press Enter/Pause when the number you need appears.
Batch Separators A batch separator is an extra tag printed in between batches with a pinstripe pattern. For non-indexed supply, the batch separator is always six inches long. The name of the batch is shown on the batch separator. Batch Separator Changing this setting only affects new formats sent to the printer. To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see l SUPPLY Separators r 2. Press Enter/Pause to set the batch separators option.
Skip Index You can use the skip index mode to skip (or ignore) a sense mark and print an image over multiple labels, if necessary. For example, if you have 4.0" long supplies loaded, but your image is 8.0" long, enable skip index mode to print the 8.0" long image on two labels. The image length is determined by the format header. See your System Administrator or the optional Packet Reference Manual for more information.
Setting Contrast The print contrast controls the darkness of the printing on your supply. The range is -390 to +156 and the default is 0. Having the correct print contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts. 1. To change the setting, from the Main menu, select Setup, then contrast. 2. You will see the current setting, for example: Enter contrast [-390/156]: +0 3. Press l or r to change the contrast.
4-14 Setting Supply Options
C O M M U N I C AT I O N V A L U E S 5 This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing. MAIN MENU CANCEL ALL SUPPLY PRINT MODE REPEAT BATCH CONTRAST SETUP DEFAULTS SCRIPTS DIAG. PORT SETTINGS FLASH MEMORY SERIAL COMM PARALLEL COMM You need to set your Serial Comm values to match your computer’s online communications. Before entering the communication values, see your System Administrator.
Baud Rate To change the setting, from the Main menu select Setup, Port Settings, then Serial Comm. 1. Press l or r until you see SERIAL COMM Baud Rate r 2. Press Enter/Pause. You will see the current setting, for example: l BAUD RATE 9600 r 3. Press l or r to display the baud rate you need, then press Enter/Pause. Press Escape/Clear until you see the Main menu. Wo r d L e n g t h To change the setting, from the Main menu select Setup, Port Settings, then Serial Comm. 1.
3. Press l or r to display the word length you need, then press Enter/Pause. Press Escape/Clear until you see the Main menu. Stop Bits To change the setting, from the Main menu select Setup, Port Settings, then Serial Comm. 1. Press l or r until you see l SERIAL COMM Stopbits r 2. Press Enter/Pause. You will see the current setting, for example: STOPBITS 1 r 3. Press l or r to display the number of stop bits you need, then press Enter/Pause. Press Escape/Clear until you see the Main menu.
2. Press Enter/Pause. You will see the current setting, for example: PARITY None r 3. Press l or r to display the parity you need, then press Enter/Pause. Press Escape/Clear until you see the Main menu. Flow Control To change the setting, from the Main menu select Setup, Port Settings, then Serial Comm. 1. Press l or r until you see l SERIAL COMM Flow Control r 2. Press Enter/Pause. You will see the current setting, for example: l FLOW CONTROL DTR r 3.
Re s e t t o D e f a u l t Va l u e s To change the setting, from the Main menu select Setup, Port Settings, then Serial Comm. 1. Press r until you see l SERIAL COMM Reset 2. Press Enter/Pause. You will see Are you sure? No r 3. Press l or r to make your selection, then press Enter/Pause. Press Escape/Clear until you see the Main menu. The following defaults are restored: 9600 baud, No parity, 8 bit word length, and 1 stop bit.
The parallel communication values are listed in the table below. Option Choices Default Port External/Internal External Mode Compatible/IEEE-1284 Compatible (Centronics mode) To change the setting, from the Main menu select Setup, Port Settings, then Parallel Comm. 1. Press l or r until you see PARALLEL COMM Port r 2. Press Enter/Pause. You will see the current setting, for example: PORT External r 3. Press Enter/Pause to select the external port.
6 S E T T I N G D E F A U LT S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, and prompt set. MAIN MENU CANCEL ALL PRINT MODE SUPPLY MONETARY SIGN REPEAT BATCH CONTRAST SECONDARY SIGN SETUP DEFAULTS DECIMAL PLACES SCRIPTS PORT SETTINGS SLASHED ZERO DIAG.
The monetary sign, secondary sign, and decimal places options are used in conjunction with option 42. Refer to the optional Packet Reference Manual for more information. The settings for Monetary Sign, Secondary Sign, Slashed Zero, and Decimal Places are applied when a format is downloaded. Changing the settings does not affect batches already in the printer. Monetary Sign You can also select None if you do not want a monetary sign to print in price fields.
To change the setting, from the Main menu, select Setup, then Defaults. To exit an option without changing the setting, press Escape/Clear. 1. Press l or r until you see l DEFAULTS Monetary Sign r 2. Press Enter/Pause. You will see the current setting, for example: l MONETARY SIGN USA r 3. Press l or r until you see the country’s monetary sign you want. 4. Press Enter/Pause. Press Escape/Clear until you see the Main menu.
To change the setting, from the Main menu, select Setup, then Defaults. 1. Press l or r until you see l DEFAULTS Secondary Sign r 2. Press Enter/Pause. You will see the current setting, for example: SECONDARY SIGN No r 3. Press l or r until you see the option you want. Then press Enter/Pause. Press Escape/Clear until you see the Main menu. Decimal Places You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S. currency, you might print prices like this: $24.
3. Press l or r until you see the option you want. Then press Enter/Pause. Press Escape/Clear until you see the Main menu. Slashed Zero The slashed zero feature lets you select how you want the zero character printed; either without a slash, 0 or, with a slash, ø. Standard or reduced fonts print the slashed zero character (ø). Bold and OCR fonts print the standard zero (0) only. The slashed zero selection will not be in effect until the format is sent to the printer again.
Power-Up Mode Power-up mode lets you decide how your printer starts each time you turn it on. If you want the printer to be ready to start printing when it is turned on, use the Online power-up mode. If you want the operator to perform some other task first, use the Offline power-up mode. To change the setting, from the Main menu, select Setup, then Defaults. 1. Press l or r until you see l DEFAULTS Powerup Mode r 2. Press Enter/Pause.
Prompt Set Prompt set determines which language displays on the printer’s menu. You can select English, French, German, or Spanish. Some prompts may remain in English, even if you select a different language. To change the setting, from the Main menu, select Setup, then Defaults. 1. Press r until you see l DEFAULTS Prompt Set 2. Press Enter/Pause. You will see the current setting, for example: PROMPT SET English r 3. Press l or r until you see the option you want. Then press Enter/Pause.
6-8 Setting Defaults
7 USING SCRIPTS This chapter explains how to load, enable, and delete scripts. You can also enable status polling and immediate commands. Using the Scripts menu requires custom software from Paxar. It allows you to print data streams written for other printers. Ignore these menus if you do not use Scripts. MAIN MENU CANCEL ALL LOAD SCRIPT PRINT MODE ENABLE SCRIPT REPEAT BATCH SCRIPT INFO SETUP DELETE SCRIPT SCRIPTS STATUS POLLING DIAG.
Checking Script Information 1. To see if your printer has a script loaded from the Main menu, press l or r until you see l MAIN MENU Scripts r 2. Press Enter/Pause. Press l or r until you see l SCRIPTS Script Info r 3. Press Enter/Pause. You may see the script name and version number, for example, MYSTORE Version 1.0 If a script is already loaded, see "Enabling a Script," to continue. If you need to download a script, see "Formatting Flash Memory.
1. To format flash memory, from the Setup Menu, press l or r until you see l SETUP Flash Memory r 2. Press Enter/Pause. You will see: FLASH MEMORY Format Flash r 3. Press Enter/Pause. You will see: Are you sure? No r 4. Press r to display "Yes" and press Enter/Pause. You will see: CREATING FLASH FILE SYSTEM 1 The printer’s flash memory is cleared and reformatted. This process may take several minutes. The printer reboots automatically after formatting flash memory.
Downloading a Script Follow these instructions to download a script from the MS DOS prompt. Set the communication parameters using the MODE command. Then, prepare the printer to accept a script. 1. From the printer’s Script Menu, press l or r until you see SCRIPTS Load Script r 2. Press Enter/Pause. You will see Script Load Ready Only one script can be loaded in the printer at a time. When downloading a script, if you receive an error: N Check the available flash memory.
Enabling a Script To enable or disable a script: 1. From the Script Menu, press l or r until you see l SCRIPTS Enable Script r 2. Press Enter/Pause. You will see l Enable Script? Yes 3. Use l or r to select either "Yes" or "No" and press Enter/Pause. Selecting "Yes" starts the script. Selecting "No" stops the script. If you select "Yes," when you turn off the printer and turn it back on, the script automatically starts.
Viewing Script Information To view the script information (name and version number): 1. From the Script Menu, press l or r until you see l SCRIPTS Script Info r 2. Press Enter/Pause. What you see depends on the script. If a script is not present, you see a message "No script loaded." If a script is present, you see the version number, script name, or both. Deleting a Script To delete a script: 1. From the Script Menu, press l or r until you see l SCRIPTS Delete Script r 2. Press Enter/Pause.
Enabling Status Polling Status polling allows you to obtain information about the readiness of the printer and the current (or last received) print job. Your System Administrator can enable status polling while the printer is running in Script mode. To enable status polling: 1. From the Script Menu, press l or r until you see l SCRIPTS Status Polling r 2. Press Enter/Pause. You will see Enable Polling No r 3. Use l or r to select either "Yes" or "No" and press Enter/Pause. The default is "No.
3. Use l or r to select either "Yes" or "No" and press Enter/Pause. The default is "No." Checking Available Flash Memory If you receive errors when downloading a script, make sure you have enough flash memory available for the script. When you format flash memory, the script and any downloaded TrueType fonts saved in the printer’s flash memory are deleted and must be resent to the printer. 1. From the Setup Menu, press l or r until you see l SETUP Flash Memory 2. Press Enter/Pause.
8 PRINTING This chapter explains how to N use on-demand mode printing. N print an error label. N print, pause, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically. The optional Packet Reference Manual tells how to create, store, and download the data necessary to print batches. You can also use the Monarch® MPCL Toolbox utilities to create and download packets.
If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. On-Demand Mode Printing When the 9825 printer is operating in the on-demand mode, the next label prints when the previous label is removed from the printer or when Feed/Cut is pressed. The display shows "Printing X of Y" until all the labels in the batch are printed. If you have purchased the optional peel module, you must use on-demand printing with peel mode.
Pausing a Batch You can pause printing by pressing Enter/Pause. You may want to interrupt a batch to make adjustments for: N Loading a different roll of supply or a ribbon. See Chapter 2, "Loading Supplies" or Chapter 3, "Loading Ribbon." N Adjusting the supply position or contrast using the Setup menu. See Chapter 4, "Setting Supply Options.
2. Press l or r until you see l PAUSE MENU Restart Batch 3. Press Enter/Pause. The batch starts printing from the beginning. Canceling a Paused Batch You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. Before any format, graphic, or font in memory can be deleted, you must cancel all batches.
2. To cancel only the paused batch, press l or r until you see PAUSE MENU Cancel Batch r Press Enter/Pause. The batch is deleted and the printer prints any remaining batches. 3. To cancel all the batches (including the paused batch), press l or r until you see l PAUSE MENU Cancel All r and press Enter/Pause. You will see Cancel Batches? No r 4. You can N exit without canceling any batches. Press Escape/Clear or press r to display No and then press Enter/Pause. The printer returns to the Pause menu.
If password protection is enabled, you will be prompted to enter a password before the formats, graphics, and fonts are deleted. Press Feed/Cut three times and then press Enter/Pause. All formats are deleted. If you enter the wrong password, you return to the Main menu. For more information about password protection, see "Using Password Protection" in Chapter 9. If password protection is disabled, you will see Cancel Graphic? No r Press l or r then press Enter/Pause.
1. From the Main menu, press l or r until you see l MAIN MENU Repeat Batch r 2. Press Enter/Pause. You will see Printing xxxx of xxxx The number increments until the entire batch has printed. When it is finished, you will see PRINT MODE Ready P r i n t i n g Tr u e Ty p e ® F o n t s TrueType® fonts are available on the 9825 printer. TrueType fonts are scalable and the characters print smoothly, without the jagged edges you see on bitmap fonts.
The 9825 printer can accept a TrueType font file that has been converted to Hex or Run-Length encoding using the Font Utility, which is available on our Web site (www.monarch.com). You can also use a wide variety of Code Pages with International (Turkish, Latin, Spanish, etc.) characters. Using TrueType fonts allows you a greater range of fonts for your formats. TrueType fonts are designed to be regionally specific; therefore, all Code Pages may not be supported in a given font.
CARE AND MAINTENANCE 9 This chapter tells you how to N clear label jams and clean the printhead and platen roller N replace a printhead N adjust print contrast. CAUTION Do not use sharp objects to clean the printhead. This may damage the printer and require a service charge. Clearing Label Jams When you are printing and a jam occurs, the Fault light on the printer’s front panel blinks. To clear the jam: 1. Turn off the printer and open the cover and printhead assembly. 2.
N daily if your printer is in an excessively dirty, hot, or humid environment. N when you see voids or streaking in the print as shown. 1. Turn off the printer and open the cover and printhead assembly. Voids 2. Remove the label roll and ribbon (when cleaning the printhead). 3. Press down on the exit cover tabs to open the exit cover on the front of the printer. 4. Clean the platen roller with a cloth dampened with water.
6. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up. You may need to use a printhead CLEAN-STRIP if the printhead is extremely dirty or you see streaks on the supply. Printhead 7. Rub the cotton swab across the supply sensor and die cut sensor and remove any build-up. Die Cut Sensor Supply Sensor 8. Clean the build-up in the supply path. 9. Let the printer dry before you reload supplies.
10. Close the exit cover by pushing firmly on it. Both latches will click into place. 11. Close the cover and printhead assembly. 12. Turn on the printer. 13. Press Feed/Cut to position the supply under the printhead. Resend your format, batch, and check digit packets. Replacing the Printhead You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 768 (printhead failure) error codes.
4. Press forward and down on the two latches on top of the printhead assembly as shown. The printhead will drop down. 5. Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place. 6. Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. 7.
9. Snap the printhead into place. Do not touch here Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. Turn on the printer. 13. Press Feed/Cut to position the supply under the printhead.
10 USING DIAGNOSTICS This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection. It also provides solutions to minor printing problems and explanations of common error messages you may receive while using the printer. MAIN MENU CANCEL ALL PRINT MODE REPEAT BATCH VERSION SETUP USER DIAG. SUPPLY QUALITY SCRIPTS DIAG. SERVICE DIAG.
Line one lists the printer model number (M9825) and line two gives the version of software in the printer. P r i n t i n g a Te s t L a b e l 1. From the Diagnostics Menu, press l or r until you see l DIAGNOSTICS User Diag r 2. Press Enter/Pause and r until you see l USER DIAG Test Label 3. Press Enter/Pause. The following test labels print. The first label shows the printer’s configuration by packet (A-G).
Checking Supply Quality The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply. Before you check your supply quality, print a batch of supplies or test labels. 1. From the Diagnostics menu, press l or r until you see l DIAGNOSTICS User Diag r 2. Press Enter/Pause. You will be at the User Diagnostics menu. Press l or r until you see USER DIAG Supply Quality r 3. Press Enter/Pause.
Using Password Protection The password protection feature prevents formats, graphics or fonts from accidentally being deleted from the printer’s memory. Enabling the Password (System Administrators only) A System Administrator can enable the password that must be entered before formats, graphics or fonts can be deleted. 1. From the Main menu, press l or r until you see l MAIN MENU Diagnostics 2. Press Enter/Pause. You will see Enter Password ______ 3.
The default for password protection is "No," so you will always see "No" even if passwords are enabled. 7. If you do not want the user to enter a password before they can delete formats, graphics or fonts, press Enter/Pause. You return to the User Diagnostics menu. OR Press r to display "Yes" and press Enter/Pause. The password protection is enabled for formats, graphics or fonts. You return to the User Diagnostics menu. 8. Press Escape/Clear twice to exit to the Main menu.
Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears during startup. Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Does not print. Check supply. Check ribbon. Send a corrected format and batch packet. Does not feed. Partially printed data. Set wide/narrow knobs correctly. Clean the printhead. Send a corrected format packet.
Problem Action Backing paper is wrapped around platen or peel roller. Carefully remove the backing paper. Make sure the backing paper tears at the saw-toothed tear edge when using backfeed and peel mode. Blank labels print or 750 series errors. Clean supply sensors. If you cannot fix a problem, call Technical Support. Error Messages You may receive the following types of error messages: N Data Errors N Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors.
Common Errors Errors 001 to 405 and 429 to 435 are data errors. This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it. Your System Administrator should correct the packet and send it back to the printer. Error Description/Action 002 Name must be 1 to 8 characters inside quotes. 005 Supply width is invalid.
611 Font, bar code, or density in the batch does not fit the format. 612 The data in this line of the batch is either missing or does not match the format. 613 Reference point off supply. 614 Portion of field off supply or there may be an invalid character in the packet. 703 The printer sensed a calibration of different-sized black marks. Make sure the correct supply type is loaded. 704 Printer has not sensed a supply mark within the specified number of inches or is out of supplies.
757 Load supplies (supply length mismatch), because the calibrated supply length differs by plus or minus .25 inches from the format. Press Feed/Cut. 758 Either the supply is not seen or the on-demand sensor is broken. Check for a label jam, clear the supply path, or reload supplies. This error may occur if you remove a label too quickly in the on-demand mode. 763 Waiting to dispense label. Press Feed/Cut. 765 The printhead has less than 8 bad dots.
A S P E C I F I C AT I O N S Printer Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) with the optional metal cover (H x W x D) 13" (330 mm) x 12.5" (318 mm) x 17.3" (439 mm) Weight: 21 lb. (9.5 kg) Weight w/metal cover: 29 lb. (13.2 kg) Shipping Weight: 25 lb. (11.4 kg) Shipping Weight w/metal cover: 34 lb. (15.
Print Speed: 2.5 ips (64 mm) default for all serial bar codes, 4.0 ips (102 mm), or 6.0 ips (152 mm) default for parallel bar codes Printing Method: Thermal Transfer (ribbon) or Thermal Direct Maximum Print Area 4.0 inches x 16.0 inches (102 mm x 406 mm) Supplies For high temperature or high humidity environments, contact Monarch for supply recommendations. Continuous (non-indexed) supply does not have perforations or black marks and must be used in continuous mode.
Linerless Supplies For Supply Width greater than or equal to Use Supply Length 1.5" (38 mm) 1.5" to 16" (38 mm to 406 mm) 2.0" (51 mm) 1.5" to 16" (38 mm to 406 mm) 3.0" (76 mm) 2.0" to 16" (51 mm to 406 mm) 4.0" (102 mm) 2.5" to 16" (64 mm to 406 mm) A 0.50 inch non-print zone exists on the leading edge (beginning) of all labels. Ribbon Specification Do not leave ribbon in sunlight, high temperatures or humidity. Ribbon Type: Standard Ribbon Widths Use with Max. supply width 1.5" (38 mm) 1.
Cable Pinouts The following tables show the connector pins for a 9-pin to 25-pin (118364) cable or a 25-pin to 25-pin cable (118366).
ACCESSORIES & OPTIONS B Accessories N 415 External Rewind N Replacement Printhead Kit (12055101) N Ribbon Take-Up Core (11796120, 30, or 40; available in 2", 3", or 4" widths) N Monarch® MPCL Toolbox (utilities to configure the printer, download fonts, and design formats) Available on Monarch’s Web site (www.monarch.
Factory-Installed Options N Internal TwinAx/CoAx Protocol Converter (117532) also Service-installable) N Internal Ethernet Print Server supports TCP/IP (11753104) N Peel mode with on-demand sensor N Tear Bar N Metal Cover Ethernet Information Paxar offers internal and external Ethernet connectivity solutions. These solutions make it easy to set up, manage, and monitor a Monarch 9825 printer linked to an Ethernet connection.
GLOSSARY The following terms will help you use this manual. continuous mode Mode in which the printer prints all the labels in the batch without stopping. download (send) Transmission of data from the host to your printer. format Supply layout or design, which the System Administrator downloads as a format packet to your printer. host Any mainframe, minicomputer, data collect terminal, or personal computer sending data to the printer.
INDEX A accessories B -1 adjusting m argin position 4-9 print position 4-6 supply position 4-8 supply w idth 2-13 B backfeed 4-5 batch canceling 8-3 interrupting 8-3 repeating 8-6 reprinting 8-3 restarting 8-3 baud rate 5-1 options 5-2 C cancel batch 8-3 paused batch 8-4 checking print 10-2 softw are version 10-1 cleaning peel bar 9-2 platen roller 9-2 printhead 9-2 supply sensor 9-3 cleaning printer 9-1 clearing jam s 9-1 com m on errors 10-8 com m unication errors 10-7 com m unication param eters baud
F flow control options 5-4 function, selecting 1-6 I IE E E -1284 5-5 inform ation E thernet B -2 J jam s, clearing 9-1 L label specifications A -2 labels adjusting for w idth 2-13 clearing jam s 9-1 linerless 2-9 test print 10-2 linerless labels 2-9 linerless supply specifications A -3 loading, ribbon 3-2 locating supply sensor 9-3 M m aintenance cleaning printer 9-1 m argin adjusting 4-9 m ode online 8-1 m onetary sign, defining 6-2 2 Index O on-dem and printing 8-2 online m ode 8-1 option selecting
establishing com m unication 1-3 features 1-1 lights 1-4 operating specifications A -1 physical specifications A -1 ribbon default 4-3 unpacking 1-2 printer accessories B -1 printer options B -2 printhead cleaning 9-2 printhead replacem ent 9-4 printing error label 8-2 on-dem and 8-2 R resetting com m unications param eters 5-5 ribbon 4-3 loading 3-2 supply options 4-3 ribbon specifications A -3 specification operating A -1 specifications linerless supply A -3 physical A -1 ribbon A -3 supplies A -2 start
4 Index
