User Guide
Table Of Contents
- Mass Payments User Guide
- Contents
- Preface
- Mass Payments Overview
- Using Mass Payments in Your PayPal Account
- Using the Mass Payments API
- Mass Payments Reporting
- About Mass Payments Reporting
- Using the Reports Dashboard to Review Mass Payment Transactions
- Using Account History to Review Mass Payment Transactions
- Viewing Transaction Logs
- Downloading History Logs
- Receiving Instant Payment Notifications for Mass Payments
- Using the Settlement Report and the Transaction Detail Report
- Best Practices and FAQs for Mass Payments
- Mass Payments FAQs
- Is there a fee to send Mass Payments?
- How much money can I send?
- What countries can receive Mass Payments?
- Can I send money in different currencies?
- How do I confirm the receipt of payments?
- How do I cancel an individual payment?
- A recipient told me that payment was not received. What could be the problem?
- What does it mean if a mass payment is “Processing, Denied, Processed or Completed” in my transaction history?
- Mass Payments FAQs
- Currencies and Currency Codes
Using Mass Payments in Your PayPal Account
Payment Processing
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18 January 2013 Mass Payments User Guide
– Number and amounts in each of the following statuses: Claimed, Unclaimed, Denied,
and Returned
This page also includes a link you can use to search for a recipient if you need to cancel the
payment and a link to download the payment file to review.
3. Click the Go to Account overview link to go to your Account Overview page.
Reviewing Transaction Details (No Reports Subtab)
1. On the You have sent a payment page, click View the details of this transaction.
2. The Transaction Details page opens and displays summary information about the Mass
Payments transaction, including
– Date and time submitted
– Date and time processed
– Number of payments: Total, Claimed, Unclaimed, Denied, and Returned
– Processing status: Processing, Denied, Processed, or Completed
– Payment amount
– Fee amount
– Mass Payments total
– Funding source
3. You can get additional information by clicking the See Details button to download the
Batch log. For information about the Batch log, see “Downloading History Logs” on
page 31.
4. Click Return to Log to see your Account History.
Payment Processing
When a Mass Payments request is executed, PayPal processes each payment in your Mass
Payments file. PayPal takes the payment amounts from your account and attempts to put them
into the recipients’ PayPal accounts. PayPal notifies recipients without a PayPal accounts that
a payment is available and they must create a PayPal account to receive their payment.
When the payments have been sent, PayPal sends you a notification email. You can then log in
to your PayPal account and get the details of each transaction.
PayPal holds the mass payment amounts for 30 days. If a payment is unclaimed after 30 days,
the money is returned to your account.
Every recipient receives an email notifying them of the payment. There are three scenarios for
recipients.
Recipients with a PayPal account tied to the email address that contains the payment
notification can click a link in the email message, log in to their account, and access their