User Guide
Table Of Contents
- Mass Payments User Guide
- Contents
- Preface
- Mass Payments Overview
- Using Mass Payments in Your PayPal Account
- Using the Mass Payments API
- Mass Payments Reporting
- About Mass Payments Reporting
- Using the Reports Dashboard to Review Mass Payment Transactions
- Using Account History to Review Mass Payment Transactions
- Viewing Transaction Logs
- Downloading History Logs
- Receiving Instant Payment Notifications for Mass Payments
- Using the Settlement Report and the Transaction Detail Report
- Best Practices and FAQs for Mass Payments
- Mass Payments FAQs
- Is there a fee to send Mass Payments?
- How much money can I send?
- What countries can receive Mass Payments?
- Can I send money in different currencies?
- How do I confirm the receipt of payments?
- How do I cancel an individual payment?
- A recipient told me that payment was not received. What could be the problem?
- What does it mean if a mass payment is “Processing, Denied, Processed or Completed” in my transaction history?
- Mass Payments FAQs
- Currencies and Currency Codes
Mass Payments Overview
How Do Recipients Get Their Money?
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8 January 2013 Mass Payments User Guide
PayPal holds the mass payment amounts for 30 days. If a payment is unclaimed after 30 days,
the money is returned to your account.
How Do Recipients Get Their Money?
Every recipient receives an email notifying them of the payment. There are three scenarios for
recipients.
Recipients with a PayPal account tied to the email address that contains the payment
notification can click a link in the email message, log in to their account, and access their
payments.
If the recipients have a PayPal account, but the payment is sent to an email address that is not
tied to their account, they are offered an opportunity to log in to their account. Then, when
they log in, the money is deposited to their account and the new email address is added to their
account automatically.
If the recipients do not have a PayPal account, their email message contains a link that directs
them to a PayPal sign-up page. The sign-up process automatically confirms their email
address. When they complete the sign-up process, the money is available in their new PayPal
account.
Who Can Use Mass Payments?
You must have a PayPal Premier account or Business account, and it must be a verified
account, before you can use Mass Payments. If you have multiple users for your PayPal
account, you can grant access to one or more authorized users to have them send Mass
Payments for you. For example, you can grant Mass Payments access to your bookkeeper or to
your customer service agents as part of their duties.
IMPORTANT: Mass Payment is not enabled automatically. You must contact MTS to enable
it in the Sandbox. Your account manager can arrange for it to be enabled
when you are ready to go live.
Offering PayPal as a Payout Option On Your Site
To offer PayPal as a payout option to your customers, you only need to ask for their email
address. If they have a PayPal account, they should provide the email address that they use
with their PayPal account. If they don’t have a PayPal account, they will be asked to sign up
for one when they receive their payment notice.
Let your customers know they will receive an email from PayPal when their payment has been
sent. This email contains instructions on how to access their money. Your customers will then
have the option to make online purchases with their money, withdraw it to a bank account,