User's Manual

Merchant User Manual and Integration Guide May, 2005 161
IPN and PDT Variables
Dispute Notification Variables
B
case_id
Case identification number.
Format:
PP-nnn-nnn-nnn where n is any numeric character.
case_type complaint
chargeback
z complaint: A buyer has logged a complaint through the
PayPal Resolution Center.
z chargeback: A buyer has filed a chargeback with his credit
card company, who has notified PayPal of the reason for the
chargeback.
case_
creation_
date
Transaction-
specific
Date and time case was registered.
Format:
HH:mm:ss mon DD, YYYY TZ
where TZ is a three-character time zone.
reason_code
Depends on
value of
case_type
Reason for the case.
reason_code Values for case_type complaint
non_receipt
Buyer claims that he did not receive goods or service.
not_as_
described
Buyer claims that the goods or service received differ from
merchant’s description of the goods or service.
reason_code Values for case_type chargeback
unauthorized
Buyer claims that he did not authorize transaction.
non_receipt
Buyer claims that he did not receive goods or service.
duplicate
Buyer claims that a possible duplicate payment to merchant.
merchandise
Buyer claims that the received merchandise is unsatisfactory,
defective, or damaged.
special
Some other reason. Usually, special indicates a credit card
processing error for which the merchant is not responsible and
for which no debit to the merchant will result. PayPal must
review the documentation from the credit card company to
determine the nature of the dispute and possibly contact the
merchant to resolve it.
T
ABLE B.9 Dispute Notification Variables
Variable
Possible
Values Description