User's Manual

Merchant User Manual and Integration Guide May, 2005 87
10
Creating Customer Contact
Telephone
The Customer Contact Information Telephone is an option that provides you with a contact
telephone number for your buyer. When you activate this option, your customers are asked to
include a Contact Telephone Number with their payment information. PayPal will share this
number with you.
In accordance with our User Agreement, you may use this Contact Telephone Number only to
communicate with the buyer about the related purchase. You may not use this number for
unsolicited commercial messages.
How It Works
When you enter your payment preferences on the Website Payment Preferences page, you will
have the opportunity to request a Contact Telephone Number from your buyer.
You can choose to make the Contact Telephone Number optional, required, or turn it off. Off
is the recommended default option because buyers value their privacy and prefer to keep
unsolicited communications to a minimum.
What You See
Step 1:
You can select the option you want to use to activate the Contact Telephone Number feature.
If you do not want to request a contact telephone number from your buyer, you can select the
Off radio button. You will see the following on the Website Payment Preferences page:
Step 2: On the Transaction Details page, you will see the buyer’s contact telephone number: