Gift Certificates Guide

Merchant Gift Certificates Guide June 2008 23
4
Gift Certificate Activity & Terms
After you set up and start selling gift certificates, PayPal processes and records all your gift
certificate purchases and redemptions, automatically sends email receipts and payment
notifications, and stores every gift certificate transaction in your account.
This chapter provides an overview of your gift certificate activity, including the processing of
proceeds in your account. You can also find information on gift certificate aging and limits,
requirements, cancellations, reversals, and buyer complaints.
You will also learn tips and techniques that can help improve your overall gift certificate sales
and customer satisfaction.
Gift Certificate Activity Report
You can view the status of your gift certificate sales and redemptions in your Account
Overview, Downloadable History Log, and Gift Certificate Activity Report.
The Gift Certificate Activity Report provides a comprehensive accounting of your gift
certificate purchases and redemptions for easy tracking and faster reconciliation.
FIGURE 4.1 Sample of a Gift Certificate Activity Report
Viewing Gift Certificate Status
To view your gift certificate activity, click the Gift Certificates and Reward Vouchers link in
any PayPal webpage. Next, from the Redemption Codes page, click the View your gift
certificate activity link.
N OTE: If you use the Downloadable History Log, you can select a filter to display only gift
certificate transactions for specified dates.