Setup and Administration Guide

Setting Controls for PayPal Checkout Pages
Getting Contact Telephone Numbers
2
36 January 2010 Merchant Setup and Administration Guide
Merchants Require People To Share Their Telephone Numbers During Checkout
When people share their contact telephone numbers with you, PayPal includes their shared
numbers in the transaction details section of payment authorization notices sent by email.
Also, PayPal displays the shared numbers in the Transaction Details page for transactions in
which contact telephone numbers were shared. These actions let you and your payers know
that contact telephone numbers were shared as part of the transaction.
IMPORTANT: In accordance with the PayPal user agreement, you may use contact telephone
numbers only to communicate with the payer about the related transaction.
You may not use them for unsolicited communication.
1. Log in to your PayPal website at
https://www.paypal.com.
The My Account Overview page opens.
2. Click the Profile subtab.
The Profile Summary page opens.
3. In the Selling Preferences column, click the Website Payment Preferences link.
4. Scroll down the page to the Contact Telephone Number section.
5. Select one of the following options:
– On (Optional Field) – PayPal lets payers share their telephone numbers with you, as an
option.
– On (Required Field) – PayPal informs payers that their telephone numbers will be
shared with you because you require it.
– Off (PayPal recommends this option) – PayPal does not share payers’ telephone
numbers with you.
6. Scroll to the bottom of the page and click Save.