Setup and Administration Guide

Merchant Setup and Administration Guide January 2010 37
Setting Controls for PayPal Checkout Pages
Providing Your Customer Service Number
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Providing Your Customer Service Number
If you offer buyers customer service by phone, you can provide your customer service phone
number on the PayPal checkout pages. Buyers who have questions during checkout can talk to
customer service agents before completing their purchases.
For merchants who use Website Payments Standard, this option affects only Buy Now, Add to
Cart, and Cart Upload checkout pages.
1. Log in to your PayPal website at
https://www.paypal.com.
The My Account Overview page opens.
2. Click the Profile subtab.
The Profile Summary page opens.
3. In the Selling Preferences column, click the Custom Payment Pages link.
The Customize Your Payment Page page opens.
4. Click the Options tab.
5. Under the Merchant service options heading, select the Display your phone number to
customers checkbox.
The page expands to show your current phone number.
6. Click the Save button.
Handling Gift Purchases
If your buyers purchase items to give as gifts, you can enable support for gift purchases in the
PayPal checkout pages. Often, buyers want to add gift messages, gift wrap, and gift receipts to
their online gift purchases.
Read the following topics to learn more about handling gift purchases:
z “Prompting Buyers for Gift Messages” on page 38
z “Prompting Buyers for Gift Wrapping” on page 38
z “Prompting Buyers for Gift Receipts” on page 39
NOTE: If you are an Express Checkout or a Website Payments Pro merchant, your developers
can control these settings through API programming.