Setup and Administration Guide

Viewing Your Account History
Downloading History
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62 January 2010 Merchant Setup and Administration Guide
5. Click the Save button to preserve your choices for future downloadable history logs.
Understanding the Status and Life Cycle of Transactions
Each row in a downloadable history log shows a transaction, its status at the time of the
download, and its effect on your balance.
Various types of transaction statuses and scenarios can have a negative, positive, or neutral
balance effect. These statuses include:
z Pending
z Held
z Completed
z Denied
z Refunded
z Cancelled
z Reversed
For a complete list of possible transaction statuses, see Appendix A, “Downloadable History
Log Fields.”
Pending to Cleared or Uncleared
When a pending payment, such as an eCheck, clears after the three to four business days, the
transaction status changes from Uncleared to Cleared.
Status of Disputed Transactions
Transactions with a Placed status (for temporary holds) usually involve a customer dispute.
If you are found in favor in a dispute, the transaction will be updated with a new line-item to
indicate a Credit. However, if the opposite is true, the Balance Impact column will not change
from the Debit status for that transaction.
You can generate a dispute report that correlates the transaction to the customer and the reason
for the dispute. For more information, see “Monitoring Disputed Transactions” on page 63.
Reconciling Transactions using the Balance Impact Column
The optional Balance Impact column shows the word “Credit” for a positive effect or the word
“Debit” for a negative effect on your PayPal account balance.
Credit
When you receive an instant payment or credit card transaction, the Balance Impact column
indicates a credit. Other possible credits to your account are refunds, reversals, and payments
sent but never claimed.