Setup and Administration Guide

Merchant Setup and Administration Guide January 2010 63
Viewing Your Account History
Monitoring Disputed Transactions
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In some cases, a credit line-item can update a debit for a transaction. For example, if you send
a payment initially indicated as a debit, but it is denied by the recipient, a new line-item for
that transaction will indicate a credit.
Debit
Debits are transactions that reduce your available balance. For example, refunded transactions
are recorded as a debit in the Balance Impact column and as completed in the Status column.
Memo Entries
The Balance Impact column can display a Memo entry for transactions that do not affect your
balance, such as unclaimed or uncleared transactions. These kinds of transactions have no
effect on your balance, because they never become completed transactions.
Reconciling Transactions Using the Net Amount Column
The Net amount of a transaction can aid in faster reconciliation.
In most cases, the Net amount is the Gross minus Fee. When a History entry is updated (for
example, in the case of a refund), the Net amount column indicates the current net value of
the transaction on a separate line-item.
Gross, Fee, and Net Amount Calculations from History Log
Monitoring Disputed Transactions
With Resolution Center case reports, you can focus only on transactions that are disputed by
customers for some reason.