2009

Processor Setup
Changing or Setting Up Processor
1
4 PayPal Processor Setup Guide
2. If this is a request for a processor change:
– Ensure that all transactions authorized on the old processor have been captured or
submitted for settlement. Once the processor is changed, any transactions authorized
under the old processor that have not been captured will need to be re-authorized under
the new processor.
– Fill out and print the Processor Change Billing Information form on page 5.
3. If this is a request for a processor change, or you are setting up a new account, see the
appropriate processor information form (in the following sections) for information needed
to set up the processor. Fill out the requested information for your processor. All
information marked with * is required.
4. If this is a new account, fax the completed processor information form to 303-395-2851. If
this is a request for a processor change, fax the completed processor information form and
the processor change billing information form to 303-395-2851.
5. Once PayPal Customer Service updates your account, you will receive a confirmation by
email. Any changes done to the account will take effect after the top of every hour.
6. It is highly recommended that you perform a “test” transaction on the live servers using a
personal credit card to verify that the information is correct at both PayPal and your
merchant bank.
To perform a test transaction:
a. Log in to PayPal Manager at https://manager.paypal.com.
b. Select “Virtual Terminal” from the toolbar.
c. Select “Single Transaction”. Select “Test” in the Transaction Mode field. Refer to the
online help on PayPal Manager for instructions on performing a transaction.
d. Enter $1.00 for the test transaction, and click Submit. You should receive a result code
of “0” and a response message of “approved”.
If you have any problems with processing transactions:
1. Contact your merchant bank to verify the processor information.
2. Contact PayPal Customer Service at [e-mail] to verify the processor
information.
If you have any problems with receiving funds at your commercial (checking) bank:
1. Verify that the transaction(s) have settled. Look at the detail record and see if a Batch ID
number was issued.
2. Contact your merchant bank to verify the routing and account number on file.