User's Manual
Table Of Contents
- Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean the Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on the Phone
- Answer Calls
- Automatically Answer Calls
- Respond to a Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Video Calls
- Sign In To the Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity for Mobile Devices
- Intelligent Proximity for Tablets
- Advanced Operations
- Applications
- Mobile and Remote Access Through Expressway
- Phone Features Available for Mobile and Remote Access Through Expressway
- Sign in with Mobile and Remote Access Through Expressway
- Cisco Collaboration Problem Reporting Tool
- Set Up a VPN Phone for Mobile and Remote Access Through Expressway
- Set Up a Phone for Use with VPN
- Turn Off the Alternate TFTP Server
- Video Calls and Security
- Call Functions
- Feature Buttons and Softkey
- Survivable Remote Site Telephony Overview
- User Preferences
- Cisco Unified Video Camera
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Where Should I Mount My Cisco Unified Video Camera?
- How Can I Prevent Theft of my Cisco Unified Video Camera?
- Why Do Some Calls Not Present Video On My Video Phone?
- What Happens to Video When I Put a Call On Hold?
- What Do the Light Colors on My Cisco Unified Video Camera Indicate?
- How Do I Close the Shutter on my Cisco Unified Video Camera?
- Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark?
- Troubleshooting
- Product Safety and Security
- Warranty
Record a Chaperoned Call
Procedure
Step 1
Answer an incoming call.
Record displays if the system determines that the call must be chaperoned and recorded.
Step 2
Press Conference
to create a conference call.
Step 3
Enter the phone number for the party you want to add and press Call.
Step 4
When the called party answers, press Conference.
The conference begins.
Step 5
Press Record to begin recording the conference call.
Alternatively, you can begin recording the call before the conference call is established. In this case, press
Conference after answering the incoming call. The call gets put on hold automatically, and the recording
stops while you set up the conference call. The recording restarts automatically when the conference call is
established.
Step 6
Press End Call to end the chaperoned call; all parties are disconnected.
Uniform Resource Identifier Dialing
You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address
as a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact.
The phone screen displays the call information for the URI call. The phone stores the URI call information
in the Call History and the Details page. When you receive a call with a URI address, the URI address is stored
in your Call History. Press Redial to call the most recently dialed URI address.
Depending upon how the administrator configures your phone, you may see either the URI or the Directory
Number (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to display
the DN but only the URI is available, then the URI displays. If the phone is set to display the URI and only
the DN is available, then the DN displays.
URI calls cannot be placed using the soft keypad.Note
To place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode.
To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed
Dial list.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
11.0
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Advanced Calling Features
Record a Chaperoned Call
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