User's Manual
Table Of Contents
- Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean the Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on the Phone
- Answer Calls
- Automatically Answer Calls
- Respond to a Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Video Calls
- Sign In To the Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity for Mobile Devices
- Intelligent Proximity for Tablets
- Advanced Operations
- Applications
- Mobile and Remote Access Through Expressway
- Phone Features Available for Mobile and Remote Access Through Expressway
- Sign in with Mobile and Remote Access Through Expressway
- Cisco Collaboration Problem Reporting Tool
- Set Up a VPN Phone for Mobile and Remote Access Through Expressway
- Set Up a Phone for Use with VPN
- Turn Off the Alternate TFTP Server
- Video Calls and Security
- Call Functions
- Feature Buttons and Softkey
- Survivable Remote Site Telephony Overview
- User Preferences
- Cisco Unified Video Camera
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Where Should I Mount My Cisco Unified Video Camera?
- How Can I Prevent Theft of my Cisco Unified Video Camera?
- Why Do Some Calls Not Present Video On My Video Phone?
- What Happens to Video When I Put a Call On Hold?
- What Do the Light Colors on My Cisco Unified Video Camera Indicate?
- How Do I Close the Shutter on my Cisco Unified Video Camera?
- Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark?
- Troubleshooting
- Product Safety and Security
- Warranty
Your phone provides quick access to your phone lines, features, and call
sessions:
•
Programmable feature buttons (left side): Use to view calls on a
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
•
Session buttons (right side): Use to perform tasks such as answering
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
Note
Depending on how your system administrator sets up the phone, the
buttons provide access to:
•
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
•
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
•
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
•
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
Programmable feature
buttons and Session
buttons
3
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Softkey buttons4
The Navigation cluster and Select button allows you to scroll through
menus, highlight items, and select the highlighted item.
Navigation cluster and
Select button
5
Ends a connected call or session.Release Button
6
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications
Manager 11.0
4
Getting Started
Buttons and Hardware
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