User's Manual
Table Of Contents
- Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean the Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on the Phone
- Answer Calls
- Automatically Answer Calls
- Respond to a Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Video Calls
- Sign In To the Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity for Mobile Devices
- Intelligent Proximity for Tablets
- Advanced Operations
- Applications
- Mobile and Remote Access Through Expressway
- Phone Features Available for Mobile and Remote Access Through Expressway
- Sign in with Mobile and Remote Access Through Expressway
- Cisco Collaboration Problem Reporting Tool
- Set Up a VPN Phone for Mobile and Remote Access Through Expressway
- Set Up a Phone for Use with VPN
- Turn Off the Alternate TFTP Server
- Video Calls and Security
- Call Functions
- Feature Buttons and Softkey
- Survivable Remote Site Telephony Overview
- User Preferences
- Cisco Unified Video Camera
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Where Should I Mount My Cisco Unified Video Camera?
- How Can I Prevent Theft of my Cisco Unified Video Camera?
- Why Do Some Calls Not Present Video On My Video Phone?
- What Happens to Video When I Put a Call On Hold?
- What Do the Light Colors on My Cisco Unified Video Camera Indicate?
- How Do I Close the Shutter on my Cisco Unified Video Camera?
- Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark?
- Troubleshooting
- Product Safety and Security
- Warranty
When you select a line with a Message icon, the Login screen displays on the phone screen.
If you had selected Yes in the Remember me screen when you last logged in, the messages list
is displayed.
Note
If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.
If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces
the Message icon on the line label.
On the Cisco IP Phone 8811, the Call Forward icon is
gray.
Note
•
Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a
call.
The stutter tone is line-specific. You hear it only when using the line that has new voice messages.
You can set up audible message waiting tones using the Self Care Portal.
Listen to Voice Messages
After you listen to your new voice messages, the message indicators are updated on the phone screen. If there
are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is
removed from the right side of the phone screen.
Procedure
Step 1
To listen to voice messages, do one of the following:
•
Press Messages
. The Login screen displays.
If you selected Yes in the Remember me screen when you last logged in, the messages list
displays.
Note
•
Select a line with colored box beside it. The box indicates the number of messages waiting.
The Cisco IP Phone 8881 displays a gray box.
•
Press the line button and then Voicemail
.
Step 2
Follow the prompts to listen to your voice message.
Visual Voicemail
Visual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with your
messages, rather than respond to audio prompts. You can view a list of your messages and play your messages.
You can also compose, reply to, forward, and delete messages.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications
Manager 11.0
70
Voicemail
Listen to Voice Messages
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