O L- 3050 50 -1 Cisco Model DPC3940 DOCSIS 3.
Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance.
Copyright © 2013 Cisco Systems, Inc. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
Contents IMPORTANT SAFETY INSTRUCTIONS vii United States FCC Compliance xi CE Compliance Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway xiii 1 Introduction ......................................................................................................................... 2 What's In the Carton? .......................................................................................................... 3 Front Panel Description .................................................
Contents iv Chapter 6 Customer Information 39 Index 41 OL-30505-01
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
IMPORTANT SAFETY INSTRUCTIONS Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations. The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessar y. For more information about perchlorate and best management practices for perchlorate-containing substance, see www.dtsc.ca.
IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
United States FCC Compliance RF Exposure Statements Note: This device and it's antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body . For products available in the USA/Canada market, only channels 1-11 can be operated.
CE Compliance CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ web/co nsumer/ support/ compliance_info.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: Radio: EN 300 328 EMC: EN 301 489-1 and EN 301 489-17 Safety: EN 60950 and EN 50385 The CE mark and class-2 identifier are affixed to the product and its packaging.
CE Compliance Ce système a été évalué pour les normes radioélectriques RS-210. Lorsque vous exploitez ce système, respectez les exigences listées ci-dessous. Quand l'appareil est exploité dans la bande 5150-5250 MHz, il peut uniquement être utilisé à l'intérieur pour réduire le risque de brouillage préjudiciable qui pourrait affecter les systèmes satellites portables sur la même voie.
CE Compliance Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”. Consultare http://www.comuni cazi oni.it/i t/ per maggiori dettagli. Latvia The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.
1 Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway Purpose This guide covers the following product model: DPC3940 DOCSIS Wireless Residential Voice Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted. For the purpose of this guide, whenever a feature or option applies to only a specific model, the model number is specified. If a model number is not specified, then the feature or option applies to both of the models.
Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway Introduction Your new Cisco® Model DPC3940 DOCSIS® 3.0 Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service.
What's In the Carton? What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that ea ch item is undamaged. The carton contains the following items: One power adapter (models requiring external power supply) One DPC3940 DOCSIS Wireless Residential Voice Gateway One Ethernet cable (May not be provided with all products.) One USB cable (Image may vary from actual product.
Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway If any of these items are missing or damaged, please contact your service provider for assistance. Notes: You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your residential gateway.
Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 19), for more information on front panel LED status indicator functions. (model shown without battery backup capability) OL-30505 -01 1 POWER—ON, power is applied to the residential gateway.
Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway 7 WIRELESS ON/OFF (Optional)—Press this button to activate and turn on the Wireless feature. This feature allows users to transfer data over the wireless connection. When the WIRELESS indicator is ON, it indicates that the Wireless Access Point is operational. BLINKING indicates that data is being transferred over the wireless connection. OFF indicates that the Wireless feature has been disabled.
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the DPC 3940 residential gateways. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your residential gateway will not function properly if both the Ethernet a nd USB ports are connected to your PC at the same time.
Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway 4 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network. 5 RESET—A momentary pressing (1-2 seconds) of this switch restarts (power cycles) the device. Pressing and holding the switch for more than ten seconds first causes a reset-to-factory-default of all settings and then restarts (power cycles) the device. CAUTION: The RESET button is for maintenance purposes only.
2 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter OL-30505 -01 Installation P reparations ....................................................................10 Install the Wireless Res idential Voice Gateway ...............................
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.
Installation Preparations Dialing Requirements All your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine. The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway. The serial number consists of a series of nine digits. The Media Access Control (CM MAC) address of the residential gateway. The CM MAC address consists of a series of 12 alphanumeric characters.
Installation Preparations Consider these recommendations: Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service. Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet. Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area.
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Equipment Needed Verify that you have the following items that you will need to mount the residential gateway: Two wall anchors for #8 x 1-inch screws Two #8 x 1-inch pan head sheet metal screws Drill with a 3/16-in.
Installation Preparations Mounting the Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway. 2 Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available? If yes, go to step 3.
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system. Do not crush, puncture, dispose of in a fire, short the external contacts, or expose to high temperature or immerse in water or other liquids.
Install the Wireless Residential Voice Gateway Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Important: If you have not already done so, insert the battery in the residential gateway before you mount the residential gateway on a wall (if desired) or before you install the residential gateway in your home.
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Wireless: Make sure that your wireless device is powered up. You will need to associate your wireless device with the wireless residential gateway once the residential gateway is operational. Follow the directions provided for your wireless device for associating with a wireless access point. If the residential gateway has a WIRELESS ON/OFF button, make sure that WIRELESS is enabled by confirming that the ON/OFF indicator is ON.
3 Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter OL-30505 -01 Initial Power Up, Calibration, and Registration (AC Power Applied) ..............................................................................................20 Normal Op erations (AC Power Applied) ........................................
Chapter 3 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power Applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your residential gateway.
Initial Power Up, Calibration, and Registration (AC Power Applied) OL-30505 -01 Front Panel Indicator Data Network Registration Complete Requesting Telephone IP Address Request Telephone Provisioning File Restarting Voice Service Telephone Registration Complete 1 POWER On On On On On 2 DS On On On On On 3 US On On On On On 4 ONLINE On On On On On 5 ETHERNET 1-4 On On On On On or Blinking 6 USB On or Blinking On or Blinking On or Blinking On or Blinking On or
Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway.
Normal Operations (AC Power Applied) 11 BATTERY (Optional for some models) On – When battery is charged Blinks – When battery charge is low Off – When there is no battery in the unit Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status. For additional information about color-coded LEDs, check with your service provider.
Chapter 3 Operation of Front Panel Indicators Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access.
4 Chapter 4 Maintaining the Battery Introduction This chapter describes how to maintain and replace the battery that is included with the residential gateway. In This Chapter OL-30505 -01 Location of the Battery .......................................................................26 Battery Maintenance ..........................................................................
Chapter 4 Maintaining the Battery Location of the Battery The following illustration shows the location of the battery.
Battery Maintenance Battery Maintenance If your residential gateway contains a battery backup feature, a high-capacity rechargeable battery provides stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system.
Chapter 4 Maintaining the Battery Important: It can take as long as 24 hours for the battery to charge fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider. Using the Wireless Residential Voice Gateway Without a Battery If you want, you can use the residential gateway without a battery. If you need to remove the battery, follow the procedures found in Removing and Replacing the Battery (on page 27).
5 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter OL-30505 -01 Frequently Asked Questions .............................................................30 Common Troubles hooting Issues .....................................................
Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
Frequently Asked Questions 8 To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced. 9 When you are finished, click OK. 10 Try to access the Internet.
Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway Note: Make sure that the Load only when needed option is unchecked. 6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner. 7 Is there a Hardware Address listed in this window? If yes, click OK.
Frequently Asked Questions Renew ing the IP Address on Macintosh Sy stems 1 Close all open programs. 2 Open your Preferences folder. 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.
Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gatewa y and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 19), for more detailed information on front panel LED status indicator operation and function.
Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working here but does not work at other locations in the home, a professiona l may need to diagnose and repair a problem with your telephone wiring. Verify that the telephone company has removed the previous telephone service from your home telephone wiring.
Tips for Improved Performance Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted into an electrical outlet. Verify that your residential gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
6 Chapter 6 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.
Index accessing the Internet • 34 accessories • 3 how to access • 34 surfing while watching T V • 34 unable to access • 32 IP address, renewing • 33 B L battery charging • 27 disposal • viii location of • 26 maintaining • 25, 27 operation without • 28 removal and replacement • 27 safe handling of • viii LEDs • 5, 20, 22, 24 location selecting • ix, 12 C P cable service • 33 connections description of • 7 to computer • 34 performance, tips to improve • 37 product accessories • 3 features • 2 overvie
Index V ventilation requirements • ix Voice settings LEDs • 5, 20, 22, 24 W wall mounting instructions • 15 slots • 14 42 OL-30505-01
Americas Headquarters http://www.cisco.com Cisco Systems, Inc. Tel: +1-408 526-4000 170 West Tasman Drive +1-800 553-6387 San Jose, CA 95134-1706 Fax: +1-408 527-0883 USA This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2013 Cisco and/or its affiliates. All rights reserved.
