TP- 00115 Cisco Model DPC3949 DOCSIS 3.
Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance.
Copyright © 2015 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any informat ion retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance vii x CE Compliance xii EU Compliance xiv About This Guide xv Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice 1 Introduction ......................................................................................................................... 2 What's In the Carton? .......................................................................................................... 3 Front Panel Description .
Contents Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice 26 Frequently Asked Questions ............................................................................................ 27 Common Troubles hooting Issues .................................................................................... 32 Tips for Improved Performa nce .......................................................................................
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.
IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user -serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
United States FCC Compliance RF Exposure Statements Note: This device and it's antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. US This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.
CE Compliance CE Compliance The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to5725 MHz frequency range. Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU.
CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ web/co nsumer/ support/ compliance_i nfo.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: Radio: EN 300 328 EMC: EN 301 489-1, EN 301 489-17, and EN 301 893 Safety: EN 60950-1 and EN 62311 The CE mark and class-2 identifier are affixed to the product and its packaging.
EU Compliance EU Compliance This device complies with Commission Regulations (EU) No. 1275/2008 and 801/2013. For more information on the energy consumption of this product, go to www.cisco.com/go/cpe-eu-lot26-results.
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3949 and EPC3949 Wireless Residential Gateway with Voice.
1 Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items. In This Chapter TP-00115 Introduction ..........................
Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Introduction Your new Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service.
What's In the Carton? What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3949 or EPC3949 EuroDOCSIS Wireless Residential Gateway with Voice One Ethernet cable (May not be provided with all products.) One AC power adapter with power cord (Image may vary from actual product.
Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 23), for more information on front panel LED status indicator functions. Gateway Model DPC3949 4 Gateway Model EPC3949 1 POWER—ON, power is applied to the residential gateway.
Front Panel Description 7 5G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. 8 WPS—OFF (normal condition), indicates that the wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new Wireless Protected Setup (WPS) clients on the wireless network. Note: The WPS button is on the top panel of the gateway.
Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) feature. The residential gateway has similar indicator on the front panel. For more information, see Front Panel Description (on page 4). 1 6 WIRELESS SETUP Button—Press this button to activate the Wireless Setup feature.
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the residential gateway. Descriptions for each component follow the illustration. Gateway Model DPC3949 Gateway Model EPC3949 Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your residential gateway will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice 5 RESET—A momentary pressing (1-2 seconds) of this button performs a software reset the device. Pressing and holding the button for more than ten seconds first causes a reset-to-factory-default of all settings and then performs a software reset of the device CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider.
Bottom Panel Description Bottom Panel Description The bottom panel of your residential gateway contains a p roduct information label.
2 Chapter 2 Installing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. In This Chapter TP-00115 Installation P reparations ....................................................................11 Install the Wireless Res idential Voice Gateway ...............................18 Connect the Wireless Resid ential Voice Gateway ...................
Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.
Installation Preparations Dialing Requirements All of your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine. The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The MAC address of the residential gateway media terminal adapter (MTA). The MTA MAC address consists of a series of 12 alphanumeric characters. The Wide-Area Network (WAN) MAC address of the residential gateway.
Installation Preparations Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway. Read this user guide thoroughly before you decide where to place your residential gateway.
Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Select an Appropriate Place to Mount the Wireless Residential Voice Gateway You may mount the residential gateway to a wall that is made of cement, wood, or drywall. When choosing an appropriate mounting place, refer to the following recommendations: Ensure that the mounting location is free of obstructions on all sides, and the cables should be able to easily reach the residential gateway without strain.
Installation Preparations Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall. Note: Image not to scale.
Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Mounting the Wireless Residential Voice Gateway on a Wall 1 Using a drill with a 3/16-in. (4.8 mm) bit, drill two holes at the same height and 4 in. (101.6 mm) apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway. 2 Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available? If yes, go to Step 3.
Install the Wireless Residential Voice Gateway Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Voice Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services.
Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. 1 Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines-if using VoIP).
Connect the Wireless Residential Voice Gateway 5 If your residential gateway supports digital telephone service (VoIP), connect one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 Tel1 or Tel2 port on the back of the residential gateway. Notes: Telephones that require electrical connectors other than RJ -11 may require an external adapter (sold separately).
3 Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter TP-00115 Initial Power On, Calibration, and Registration (AC Power applied) ...............................................................................................22 Normal Op erations (AC Power Applied) ........................................
Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your residential gateway.
Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway.
Chapter 3 Operation of Front Panel Indicators Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status. For additional information about color-coded LEDs, check with your service provider.
Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access.
4 Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter TP-00115 Frequently Asked Questions .............................................................27 Common Troubles hooting Issues .....................................................
Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
Frequently Asked Questions 8 9 To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced.
Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice 5 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. 6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.
Frequently Asked Questions 5 Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Macintosh Sy stems 1 Close all open programs. 2 Open your Preferences folder. 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer.
Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice What if I Do Not Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access. How Do I Arrange for Installation? Call your service provider to inquire about professional installation.
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 23), for more detailed information on front panel LED status indicator operation and function.
Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the AC power adapter is properly inserted into an electrical outlet. Verify that your residential gateway AC power adapter is not plugged into an electrical outlet that is controlled by a wall switch.
5 Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.
Americas Headquarters Cisco Systems, Inc. http://www.cisco.com 170 West Tasman Drive Tel: +1-408 526-4000 San Jose, CA 95134-1706 +1-800 553-6387 USA Fax: +1-408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2015 Cisco and/or its affiliates. All rights reserved.
