Installation Manual

31
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100? (USA and Canada)
or+1-559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.?Do not try to repair the unit
yourself. Leave maintenance and repairs to qualified technical personnel only.
Table A: Troubleshooting
Problem Possible Causes Suggested Solutions
The unit is not ready.
Power turned off. Check that the power indicator is lit
Faulty cable connections.
Check all leads, plugs, contacts, and
connections.
Defective encoder. Check the camera on a different encoder.
Network connectivity issues. Contact your network administrator.
The unit is not ready for operation after
firmware upload.
Voltage failure during programming of
update file.
Replace the unit and have Pelco check it.
Unit fan failure. Replace the failed fan.
The unit status indicator is red.
Power supply failure. Temperature
exceeds specifications (internal or
external).
Check power supplies. Check all fans;
check the external temperature.
Power loss to either power supply.
Check each power supply, line voltage,
and the UPS.
The unit status indicator is red and the
power supply alarm sounds.
Power supply module failure. Replace the failed power supply.
The unit status and hard drive indicators
are red and the unit alarm sounds.
Hard drive failure. Replace the failed hard drive.