FAQ

Frequently Asked Questions

Q. What is the difference between water spots (evaporative deposits) and hard water scale?

Hard Water Scale

Hard water scale buildup is mineral deposits that form inside your water heater, pipes, shower heads

and icemakers. This scale occurs because the water is over-saturated with hardness minerals causing

those minerals to come out of solution and form scale on pipes and heating elements. This scale can

reduce water pressure and damage appliances.

Evaporative Mineral Deposits

Any time water is allowed to evaporate on the outside of faucets, shower doors and counter tops,

dissolved solids and minerals are left behind. When these solids are left un-cleaned for a length of time

they mix with soap and dirt around them to create a hard to remove water spotting deposit. Since the

water has already evaporated, the scale formed is no longer related to the water, and adding a salt

water softener will not prevent this, because salt softeners leave sodium in the water, which will also

leave water spots.

The Natursoft Solution

A water softener will not stop water spotting. The Pelican no salt water softener will help reduce the

amount of heavy cleaning you need to do to remove those spots and will eliminate hard water scale in

your pipes and appliances. When treated with Natursoft, minerals that are left behind on surfaces

when the water evaporates do not bond or stick to the surface around them, making cleaning easier.

With Hard water scale prevented , the no salt water softener has protected your appliances from

damaging hard water.

Q. Does the Pelican Combo Series pre-filter system remove COPEPODS from the water?

Yes. Since COPEPODES range from 30 microns to 50 microns in size, the supplied 5-micron pre-filter will

remove the COPEPODS. This method of COPEPODS filtration is approved based on the article found at

http:/www.oukosher.org.

Q. How easy is it to install the Pelican Combo Series Premium Whole House Water System?

The Pelican combo will be shipped pre-assembled (the tank comes pre-loaded) and Ready-To-Install

which greatly simplifies the installation process and also reduces installation cost and time. Detailed

installation instructions and supplied fittings make it easy to understand and install the filter system.

Also, you or your plumber may contact our knowledgeable Customer Service Technicians for further

assistance during the installation if necessary. 1-844-230-7874

Q. What is the cost to maintain the Pelican Combo Series?

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Frequently Asked Questions Q. What is the difference between water spots (evaporative deposits) and hard water scale? Hard Water Scale Hard water scale buildup is mineral deposits that form inside your water heater, pipes, shower heads and icemakers. This scale occurs because the water is over-saturated with hardness minerals causing those minerals to come out of solution and form scale on pipes and heating elements. This scale can reduce water pressure and damage appliances.
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The cost to replace the media for the Pelican Carbon PC600 is currently only $199.00, on the PC1000 $299 including free shipping. Replacing the carbon media instead of the tank makes the replacement process simple and very cost effective. No replacement is required on the NaturSoft tank. Q. What is the blue housing installed before the system for? Every system Pelican offers comes with a 10" 5 micron sediment filter system.
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Q. If the water hardness is tested after the system is installed will the hardness level be different? If the water is tested after the NaturSoft System is installed the hardness level will remain the same or even test slightly harder due to the existing scale being removed from the plumbing. Q. Do the NaturSoft Systems have any negative effects on the human body? No, if your water supply is safe before it enters the NaturSoft System it will be safe after the system.