Warranty Guide

Nonlaminated Glass. Transferable Twenty-Year (20-Year) Limited Warranty.
Pella warrants that nonlaminated glass in Covered Pella
®
Products shall be free from premature failure or permanent material
obstruction of vision due to a failure of the glass seal for twenty (20) years from the date of sale by Pella or its authorized dealer.
If Pella is given notice of a glass defect occurring within twenty (20) years of the date of sale by Pella or its authorized dealer, Pella
shall, at its sole option: 1) repair or replace the defective glass (with cost of labor included only within two [2] years of the date of
sale by Pella or its authorized dealer) or 2) refund the original purchase price. The Limited Warranty may be transferred.
Laminated Glass. Transferable Ten-Year (10-Year) Limited Warranty.
The laminated glass in Covered Pella Products, including HurricaneShield
®
impact-resistant glass, is guaranteed against
delamination, premature failure of the glass or a significant permanent obstruction of vision due to failure of the glass seal for a
period of ten (10) years following the date of sale by Pella or its authorized dealer. If Pella is given notice of a defect in materials or
workmanship occurring within ten (10) years or from the date of sale by Pella or its authorized dealer, Pella shall, at its sole option: 1)
repair or replace the defective part(s) or product(s) (with cost of labor included only within two [2] years of date of sale by Pella or its
authorized dealer) or 2) refund the original purchase price.
Blinds or Shades Sealed Between Insulating Glass. Transferable Five-Year (5-Year) Limited Warranty.
Pella warrants that the insulating glass (with blinds or shades sealed inside) shall be free from premature failure or permanent
material obstruction of vision due to a failure of the glass seal and that the between-the-glass blind or shade shall be free from
manufacturing defects in material or workmanship that significantly impair their proper operation and function for five (5) years
from the date of sale by Pella or its authorized dealer. If Pella is given notice of a defect occurring within five (5) years of the date of
sale by Pella or its authorized dealer, Pella shall, at its sole option: 1) repair or replace the defective glass unit (with the cost of labor
included only within two [2] years of the date of sale by Pella or its authorized dealer) or 2) refund the original purchase price.
Exterior Surround Made with AZEK
®
Trim. Transferable Twenty-Five-Year (25-Year) Limited Warranty.
Pella warrants that the exterior surround, made with AZEK Trim, shall be free of rot, corrosion, delaminating or excessive swelling
from moisture for twenty-five (25) years from the date of sale by Pella or its authorized dealer. Product must be installed and painted
(finished) in accordance with Pella’s installation instructions. If Pella is given notice of a defect occurring within twenty-five (25) years
of the date of sale by Pella or its authorized dealer, Pella shall, at its sole option: 1) repair or replace the defective component(s) (with
cost of labor included only within two [2] years of the date of sale by Pella or its authorized dealer) or 2) refund the original purchase
price of the defective parts. This warranty does not cover the painted finishes or coating applied to the product by the original
purchaser or any third party.
DuraColor
™
Exterior Paint. Transferable Ten-Year (10-Year)Limited Warranty.
Pella warrants that exterior paint finish on Covered Pella Products shall not check, crack or peel and shall be free of manufacturing
defects in material or workmanship that significantly impair their proper operation and function for a period of ten [10] years from
the date of sale by Pella or its authorized dealer. If Pella is given notice of a defect covered by this warranty occurring within ten [10]
years of the date of sale by Pella or its authorized dealer, Pella shall, at its sole option: 1) refinish the product (the finish will be done
with standard commercial refinishing techniques and will not necessarily be the same finish as originally applied to the product), 2)
repair the product or provide replacement part(s) or product(s) (with cost of labor included only within two [2] years of the date of
sale by Pella or its authorized dealer) or 3) refund the original purchaseprice.
CONDITIONS APPLICABLE TO ALL SALES OF COVERED PELLA PRODUCTS AND LIMITED WARRANTIES
Limitation of Warranty.
FAILURE TO COMPLY WITH PELLA INSTALLATION AND MAINTENANCE INSTRUCTIONS VOIDS ALL WARRANTIES UNLESS
IT IS CLEARLY ESTABLISHED BY THE BUYER OR USER OF THE PRODUCT THAT THE DEFECT OR FAILURE IS UNRELATED
TO SUCH NONCOMPLIANCE. This Limited Warranty does not extend to the use of Covered Pella Products under abnormal
conditions, conditions that exceed the stated performance parameters of the product as provided on the product labeling and
in the Pella Architectural Design Manual or under conditions not reasonably foreseeable to, or beyond the control of, Pella. Buyer
and User assume all risk of any such use. This Limited Warranty is the exclusive warranty for the Covered Pella Products. NEITHER
PELLA NOR SELLER MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. This disclaimer of implied warranties may be limited
or ineffective if you are a consumer, as that term is defined by the Magnuson Moss Act, 15 U.S.C. § 2301, in which case the duration
of any implied warranties shall be two (2) years from the date of sale by Pella or its authorized dealer. Some states do not allow
limitations on how long an implied warranty lasts for consumers, so the above limitation may not apply to you, in which event the
manner of presenting any claim thereon shall be the same as provided in the express warranties stated herein. This Limited Warranty
gives you specific legal rights, and you may have additional rights, which vary from state to state.
Allocation of Risks of Pella Product Performance.
Because all construction must anticipate some water infiltration, it is important that the wall system be designed and constructed to
properly manage moisture. Pella Corporation is not responsible for claims or damages caused by anticipated or unanticipated water
infiltration; deficiencies in building design, construction or maintenance; failure to install Pella products in accordance with Pella
Installation Instructions; or the use of Pella products in barrier wall systems, which do not allow for proper management of moisture
within the wall system (see the following). The determination of the suitability of all building components, including the use of Pella
products, as well as the design and installation of flashing and sealing systems, is the responsibility of Buyer or User, the architect,
contractor, installer or other construction professional, and is not the responsibility of Pella. All risks related to building design and
construction, or the maintenance, installation and use of Pella
®
products shall be assumed by Buyer and/or User.