Warranty Guide

IMPORTANT NOTICE: Pella
®
products should not be used in barrier wall systems, which do not allow for proper management of
moisture within the wall systems, such as Exterior Insulation Finish Systems (EIFS) (also known as synthetic stucco) or similar systems.
Except in the states of California, New Mexico, Arizona, Nevada, Utah and Colorado, Pella makes no warranty of any kind on, and
assumes no responsibility for, Pella windows and doors installed in barrier wall systems. In the states listed above, the installation
of Pella products in EIFS or similar barrier systems must be in accordance with Pella’s instructions for that type of construction.
Limitation of Liability.
This Limited Warranty sets forth the maximum liability for our products. IN NO EVENT (INCLUDING WHERE THIS LIMITED
WARRANTY IS DEEMED NOT TO APPLY TO THE SALE OR PRODUCT IN QUESTION) SHALL PELLA OR SELLER BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES RESULTING FROM THE SALE, INSTALLATION OR USE OF ANY
PELLA PRODUCTS. Some states do not allow the exclusion or limitation of incidental or consequential damages for consumers, so
the above limitation or exclusion may not apply to you.
Limitation of Remedy.
THE EXCLUSIVE REMEDY OF THE BUYER OR USER, AND THE SOLE LIABILITY OF PELLA AND SELLER FOR ANY AND ALL
CLAIMS, LOSSES, INJURIES OR DAMAGES (INCLUDING CLAIMS BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE,
TORT, STRICT LIABILITY OR OTHERWISE) RESULTING FROM THE SALE, INSTALLATION OR USE OF THESE PRODUCTS, SHALL BE,
AT THE OPTION OF PELLA, THE REPAIR OR REPLACEMENT OF THE PRODUCT OR THE RETURN OF THE ORIGINAL PURCHASE
PRICE OF THE PRODUCT, AS PROVIDED HEREIN. IN NO EVENT SHALL THE LIABILITY OF PELLA OR SELLER EXCEED THE PRICE
PAID FOR THE PRODUCT. Replacement products shall be a reasonably similar current product and may not exactly match the
original. Even where Pella chooses to repair or replace product within two (2) years of the date of sale, the costs covered by this
warranty do not include any labor or material costs associated with finishing space surrounding or adjacent to the repaired or
replaced product, including furnishing any trim or other carpentry work. Replacement product provided pursuant to this Limited
Warranty shall be subject to the applicable Pella product Limited Warranty only for the remainder of the original warranty period
on the product being replaced. If Pella or Seller provides any of the remedies identified in the Limited Warranties above (i.e., repair,
replacement of product or refund of the purchase price), then Buyer and/or User agrees that this limitation of remedy shall not have
failed of its essentialpurpose.
DISCLAIMER — WHAT THIS LIMITED WARRANTY DOES NOT COVER
Pella is not responsible for or makes no warranty as to:
1) Product failure, loss or damage due to:
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Normal wear and tear.
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Improper storage, handling, installation, finishing, use, modification or maintenance.
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Mechanical abrasion to finishes.
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Non-factory-applied finishes, applied sealants or caulking. Finishes applied by your local dealer/contractor are not covered by
thiswarranty.
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Finishes of non-Pella products.
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Structural settlement, movement or vibration.
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Products exposed to excessive localized heat, high-moisture environments (including pools, hot tubs and greenhouses) or
waterleakage.
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Normal wear, fading or discoloration of finish from product usage, age or exposure to direct sunlight.
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Acts of God.
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Acid rain or other corrosive elements.
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Accidents, including accidental glass breakage.
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Application of after-market window films to glass surfaces.
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Damage caused by inappropriate finishes, solvents, brickwash or cleaning chemicals.
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Glass breakage, not the fault of Pella, that results in seal failure.
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Damage to glass as a result of improper use or application.
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Damage caused by high in-home humidity (condensation, frost or mold).
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Accident; misuse; abuse; alterations; improper handling, operation or cleaning.
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Products subjected to conditions outside product design limitations.
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Improperly installed security systems.
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Products with modifications that are not approved by Pella Corporation.
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Hardware finishes.
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Damage and/or discoloration not the fault of Pella to blinds or shades sealed between glass associated with wear and tear
through product use, sun exposure, abuse or age.
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Ripping, tearing or other damage not the fault of Pella to window screens associated with wear and tear through product use.
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Insects, including grasshoppers.
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Finishing or modifying the structure containing the repaired or replaced product.
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The purchase, damage, repair or replacement of non-Pella products.
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Products that have not been paid for in full.
2) Minor imperfections in the product:
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Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision.
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Minor variations in glass color.