Warranty Guide

ManualsBrandsPella ManualsDouble Hung Windows31.5-in x 53.5-in x 4.5-in Jamb Vinyl New Construction White Double Hung Window ENERGY STAR North/Central Zone ENERGY STAR South/Central Zone ENERGY STAR Southern Zone

3) Installation inconsistent with Pella

Installation Instructions:

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Damage resulting in whole or part from installation inconsistent with Pella Installation Instructions.

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Altered or reinstalled products.

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Products used in nonvertical glazing applications.

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Combinations not built by Pella or not built in accordance with Pella’s recommendations for mulling and combining windows.

WDMA Hallmark Certiﬁcation.

Pella products labeled with the Window & Door Manufacturers Association (WDMA) Hallmark Certiﬁcation are tested in accordance

with applicable WDMA performance standards, which require products be tested for air inﬁltration, water inﬁltration and structural

performance. The WDMA certiﬁcation standards measure the performance of a single sample of the product at the time of

manufacture. Performance of Pella products, as measured by the WDMA standards, will change over time depending upon the

conditions of use. For details on Hallmark Certiﬁcation, go to WDMA.com. All Hallmark Certiﬁcation performance ratings apply to

individual products only. Pella makes no claims as to the overall performance of mulled and/or product combinations.

NFRC Standards.

Pella products labeled with the National Fenestration Rating Council (NFRC) Energy Performance label are tested in accordance with

NFRC standards. NFRC ratings are based on a combination of computer simulations and physical testing of product samples. For

details on NFRC energy performance ratings, go to NFRC.org.

Argon.

For Pella products labeled as having Low-E insulating glass with argon, Pella injects argon at the time of manufacture. No warranty

is made as to the amount or percentage of argon present in the insulating glass. It is known that argon within insulating glass

dissipates over time. The manner of use and conditions of installation of the product will affect the rate of dissipation of argon out

of the insulating glass. Pella makes no warranty regarding the rate of dissipation of argon or the amount of argon remaining in the

window at any time after manufacture.

Prompt Notice of Claim.

Within the warranty period, Buyer or User shall notify Pella immediately, and in no case more than one (1) year, after any defect or

other basis of a claim covered by this Limited Warranty is discovered or should have been discovered. Any claims otherwise covered

by the foregoing warranties, but for which Pella did not receive notice within one (1) year from the time the problem ﬁrst became

known, shall be barred.

Limited Warranty Claim Procedure.

Claims under these Limited Warranties may be made in writing to Pella Corporation, Customer Service Department, 102 Main

Street, Pella, IA 50219, by calling for service at 800-374-4758 or by going to pella.com/warranty. Claims to Pella should include the

following information:

1. Claimant’s name, address and phone number and the installation address (if different);

2. A description of the product, purchase price, and date and location of purchase, and copies of invoices;

3. The Pella serial number located on the insulating glass spacer or the unit identiﬁcation number located on the lower left-hand

corner of the glass (as seen from the inside);

4. A description of the product concerns (photos may be included); and

5. A brief summary of attempts made to address the concerns.

Pella may charge a fee for on-site product inspections.

No Statement of Useful Life.

This Limited Warranty is not a statement of the useful life of any Pella products.

Entire Agreement.

With the exception of a written statement signed by an authorized Pella representative, this Limited Warranty and all the terms

contained herein constitute the entire agreement between Pella/Seller and Buyer/User. This Limited Warranty, including all

Limitations of Liability contained herein, is made a part of any such written agreement, unless expressly excluded therein. By

purchasing or using the product covered by this Limited Warranty, Buyer and User agree that they are not relying on any oral

statements made by anyone that are in any way contrary to this Limited Warranty.

No Amendment Except in Writing.

Pella and Seller offer this product, and Buyer and User accept it, subject to the foregoing Limited Warranty, which may be modiﬁed

only by written agreement signed by a duly authorized representative of Pella.